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var zContent = {"content":"<span><link href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel.css\" type=\"text/css\" rel=\"stylesheet\"><\/link> <style> .z_subheader_left   { background-color:#bbccdd;color:#ffffff}\r\n            .z_subheader_left a { color:#FFFFFF}\r\n            .z_accent_image  { background-color:#e1e1e1;}\r\n            .z_subheader_right {color:(Sub Header Right Font Color)}\r\n            .z_blockedheader h2 { background-color:#bbccdd;color:#ffffff}\r\n            .z_main .z_toggle_option { color:#ffffff}\r\n            .z_underlinedheader h2 { border-bottom: 2px solid #bbccdd;} <\/style> <link href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel_default.css\" type=\"text/css\" rel=\"stylesheet\"><\/link> <div class=\"z_outer\"> <div class=\"z_header\"> <h1><span name=\"product.title\">HP Service Manager software<\/span><\/h1> <div class=\"z_tagline\"><span name=\"product.tag line\">Make your IT service desk enterprise strength <\/span><\/div> <\/div> <div class=\"z_subheader\"> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" class=\"z_subheader_left\"> <h3>Key Features:<\/h3> <span name=\"product.key features\">Gartner Magic Quadrant for the IT Service Desk.   HP positioned in the Leaders Quadrant based on ability to execute and completeness of vision. <br/> <br/> <a href=\"https://h10078.www1.hp.com/bto/download/magic-quadrant-for-itservicedesk_gartner1108.pdf\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\">&raquo; Read full report<\/a><br/> <a href=\"http://h71028.www7.hp.com/enterprise/us/en/promo/smupgrade/index.html\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\">&raquo; Learn more about upgrading to Service Manager<\/a><\/span><\/td><td class=\"z_spacer\"> <\/td><td valign=\"top\" class=\"z_subheader_right\"> <div class=\"z_accent_image\"><img onerror=\"this.src =&#xA;&#039;http://static.ziftsolutions.com/clients/hp/CIB/images/logo.png&#039;\" src=\"NULL\" alt=\"\"/><\/div> <div><span name=\"product.key features right\"><\/span><\/div> <div><span name=\"Partner Contact Block\"><span style=\"font-size: 10pt\"><span><span style=\"color: &#035;000080\"><strong>Spectrum Systems, Inc.<br/><\/strong><\/span><\/span><\/span>11325 Random Hills Rd<br/>Suite 600<br/>Fairfax, VA 22030<br/><br/>Christine McBride<br/>703-591-7400 x209<br/><\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_blockedheader\"> <h2>Product Information<\/h2> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td><span class=\"z_resource_group\"> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"2\"><tbody><tr><td width=\"35\"> <div id=\"z_blogs_plus\" class=\"z_toggle_option\"><a onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;ztoggle(&#039;z_blogs_plus&#039;);ztoggle(&#039;z_blogs_minus&#039;);ztoggle(&#039;z_blogs_details&#039;);&#xA; 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return&#xA;                        false;\" href=\"&#035;\">Brochures<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div style=\"display: none;\" class=\"z_bullets\" id=\"z_brochure_details\"><span name=\"Brochure Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a301d0e012a3443365e71dc.pdf\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">HP Service Manager Enterprise Suite (US English) (0.22MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c7034a861699\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">HP Service Manager Exchange with SAP Solution Manager<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c702bd6e1694\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">HP Service Manager 7.10 migration brief<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c70248da1690\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">HP Service Manager software<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even cl_last\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c6ff0082167c\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">HP solutions for IT service management solution brief<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span> <span class=\"z_resource_group\"> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"2\"><tbody><tr><td width=\"35\"> <div id=\"z_casestudies_plus\" class=\"z_toggle_option\"><a onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;ztoggle(&#039;z_casestudies_plus&#039;);ztoggle(&#039;z_casestudies_minus&#039;);ztoggle(&#039;z_casestudies_details&#039;); return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fb2841f3\"/><\/a><\/div> <div style=\"display: none;\" id=\"z_casestudies_minus\" class=\"z_toggle_option\"><a onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;ztoggle(&#039;z_casestudies_plus&#039;);ztoggle(&#039;z_casestudies_minus&#039;);ztoggle(&#039;z_casestudies_details&#039;); return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fbf041f4\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;ztoggle(&#039;z_casestudies_plus&#039;);ztoggle(&#039;z_casestudies_minus&#039;);ztoggle(&#039;z_casestudies_details&#039;); return false;\" href=\"&#035;\">Case Studies<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div style=\"display: none;\" class=\"z_bullets\" id=\"z_casestudies_details\"><span name=\"Case Study Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c716e3c416f3\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">Its acquisitions over, HP Software merges support<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef259c7ffe0125b186416163ba\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">Siminn Telecom (0.17MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c9c9770121caaba52c0866\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">HP Software fuels service uptime at Kellogg Company<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c71828fd16ff\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">Sentara consolidates help desk tools for healthier support (0.18MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a3ad377012a3d6df1242534.pdf\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">Vodacom (0.18MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a3ad377012a3d636e3c2449.pdf\" onclick=\"try &#123;zTrkClick(this, &#039;8a7c9fef24d736980124dac04baa17f0&#039;,&#039;null&#039;,&#039;8a7c9fef1e1eb236011e23e7e1aa0364&#039;);&#125;catch(err)&#123;&#125;\"><span name=\"zcontent.name\">Qatar Telecom (Qtel) Q.S.C. 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return false;\"><span name=\"zcontent.name\">Good to Great: Transform your IT through service lifecycle management (0.78MB, PDF)<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span><\/td><td width=\"50&#037;\" valign=\"top\"><span name=\"product information Panel\"><\/span> <\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_blockedheader\"> <\/div> <div class=\"z_main z_underlinedheader\"> <h2><span name=\"product.overview header\">Overview<\/span><\/h2> <div><span name=\"product.overview body\"><p>You&#039;re facing challenges on many fronts: demand for higher- value services, fewer resources and constant change. Creating value for the business, while accelerating innovation and mitigating risk, has never been harder. You can meet these challenges by focusing on service delivery. But doing so requires an enterprise strength IT service desk solution.<\/p> <p>HP Service Manager software is designed with your challenges in mind. With a scalable, service-oriented architecture and out-of-box integrations spanning across the HP BTO portfolio, it enables a lifecycle approach to IT service management.<\/p> <p>Service Manager supports robust end-to-end processes, such as closed loop incident process (CLIP) and change, configuration and release management (CCRM).<\/p> <p>Existing HP Service Desk and HP ServiceCenter customers can migrate to HP Service Manager and reap the benefits of lower TCO due to embedded best practices and self-service capabilities, and higher service agility due to enhanced end-to-end solution automation and more efficient user interface design.<br/> <\/p><\/span><\/div> <\/div> <\/div> <script src=\"http://dynamic.ziftsolutions.com/clients/hp/js/hppanel.js\"><\/script> <\/span>","baseJS":"<script type='text/javascript'><!--//--><![CDATA[//><!--\nfunction zGetNextPageInternal(param, link) { \nvar zNextPage;\nvar ziftc = 'ziftc8a7c9fef24d736980124dac04baa17f0';\nif (!doSkipStep('8a7c9fef21c9c9770121cc25f5f7233b'))\nzNextPage = '8a7c9fef21c9c9770121cc25f5f7233b';\n else \nzNextPage = zFindNextUnskippedStep('8a7c9fef21c9c9770121cc25f5f6233a','8a7c9fef21c9c9770121cc25f5f7233b');\n\nreturn zNextPage;\n}\nfunction zGotoNextPageInternal(param, link) { \nreturn zNextPage;\nzPanel.setPageCookieForNextPage(zQStringValue('zPage'));\nzPanel.incrementPageCount();\nzPanel.gotoPage(param, zNextPage, link, true);\n}\nfunction zSetDynamicPanelAttributes() { \nzPanel.setExternalFormUrl('http://hp.ziftsolutions.com/open/ExternalFormProcessor.html');\n}\n\n//--><!]]><\/script>\n","onloadJS":"<script type='text/javascript'><!--//--><![CDATA[//><!--\nzDoPanelLoad();\n//--><!]]><\/script>\n","scriptIncludes":""};
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