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var zContent = {"content":"<span><div> <link rel=\"stylesheet\" type=\"text/css\" href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel.css\"><\/link><style> .z_subheader_left   { background-color:#bbccdd;color:#ffffff}\r\n   .z_subheader_left a { color:#FFFFFF}\r\n   .z_accent_image  { background-color:#e1e1e1;}\r\n   .z_subheader_right {color:(Sub Header Right Font Color)}\r\n   .z_blockedheader h2 { background-color:#bbccdd;color:#ffffff}\r\n   .z_main .z_toggle_option { color:#ffffff}\r\n   .z_underlinedheader h2 { border-bottom: 2px solid #bbccdd;} <\/style> <link rel=\"stylesheet\" type=\"text/css\" href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel_default.css\"><\/link> <div class=\"z_outer\"> <div class=\"z_header\"> <h1><span name=\"product.title\">HP Service Manager software<\/span><\/h1> <div class=\"z_tagline\"><span name=\"product.tag line\">Deliver scalable, robust end-user support with quality service levels.<\/span><\/div> <\/div> <div class=\"z_subheader\"> <table cellspacing=\"0\" cellpadding=\"0\" width=\"100&#037;\"><tbody><tr><td class=\"z_subheader_left\" valign=\"top\"> <h3>Key Features:<\/h3> <span name=\"product.key features\"><ul> <li>Out-of-the-box ITIL best practices decreases time to value<\/li> <li>Improved process effectiveness and efficiency reduces costs<\/li> <li>Standardization and process controls mitigate risk and ensure compliance<\/li> <li>Automated request management with end-user self-service reduces tier-one demands<\/li> <li>Dashboards prove effective delivery of services and demonstrate business value<\/li> <\/ul><\/span><\/td><td class=\"z_spacer\"> <\/td><td class=\"z_subheader_right\" valign=\"top\"> <div class=\"z_accent_image\"><img alt=\"\" onerror=\"this.src = 'http://static.ziftsolutions.com/clients/hp/CIB/images/logo.png'\" src=\"NULL\"/><\/div> <div><span name=\"product.key features right\"><\/span><\/div> <div><span name=\"Partner Contact Block\"><span style=\"font-size: 10pt\"><span><span style=\"color: &#035;000080\"><strong>Spectrum Systems, Inc.<br/><\/strong><\/span><\/span><\/span>11325 Random Hills Rd<br/>Suite 600<br/>Fairfax, VA 22030<br/><br/>Christine McBride<br/>703-591-7400 x209<br/><\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_blockedheader\"> <h2>Product Information<\/h2> <table cellspacing=\"0\" cellpadding=\"0\" width=\"100&#037;\"><tbody><tr><td><span class=\"z_resource_group\"> <table cellspacing=\"0\" cellpadding=\"2\" width=\"100&#037;\"><tbody><tr><td width=\"35\"> <div id=\"z_Analyst_plus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_Analyst_plus');ztoggle('z_Analyst_minus');ztoggle('z_Analyst_details')\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fb2841f3.gif\"/><\/a><\/div> <div id=\"z_Analyst_minus\" class=\"z_toggle_option\" style=\"display: none\"><a onclick=\"ztoggle('z_Analyst_plus');ztoggle('z_Analyst_minus');ztoggle('z_Analyst_details')\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fbf041f4.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_Analyst_plus');ztoggle('z_Analyst_minus');ztoggle('z_Analyst_details')\" href=\"&#035;\">Analyst Reports<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div id=\"z_Analyst_details\" class=\"z_bullets\" style=\"display: none\"><span name=\"Analyst Reports Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a href=\"?zPage=8a7c9fef30775ab7013123b716181d5a\" title=\"Gartner: Gartner Magic Quadrant for the IT Service Desk (0.64MB, PDF)\" zstepid=\"8a7c9fef30775ab7013123b716181d5a\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef30775ab7013123b716181d5a',this, true); return false;\"><span name=\"zcontent.name\">Gartner: Gartner Magic Quadrant for the IT Service Desk (0.64MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7c9fef30775ab7013123b7161d1d5b\" title=\"Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero (2MB, PDF)\" zstepid=\"8a7c9fef30775ab7013123b7161d1d5b\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef30775ab7013123b7161d1d5b',this, true); return false;\"><span name=\"zcontent.name\">Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero (2MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7c9fef30775ab7013123b716231d5c\" title=\"Dimensional Research: Realizing the Benefits of SaaS-Based Service Management in the Enterprise (1.49MB, PDF)\" zstepid=\"8a7c9fef30775ab7013123b716231d5c\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef30775ab7013123b716231d5c',this, true); return false;\"><span name=\"zcontent.name\">Dimensional Research: Realizing the Benefits of SaaS-Based Service Management in the Enterprise (1.49MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7c9fef30775ab7013123b716281d5d\" title=\"EMA: Pragmatic ITIL: Turning Long-term Strategies into Progressive, Near-term Efficiencies (1.24MB, PDF)\" zstepid=\"8a7c9fef30775ab7013123b716281d5d\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef30775ab7013123b716281d5d',this, true); return false;\"><span name=\"zcontent.name\">EMA: Pragmatic ITIL: Turning Long-term Strategies into Progressive, Near-term Efficiencies (1.24MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7c9fef30775ab7013123b7162e1d5e\" title=\"Benefits of service desk consolidation: in-depth customer interviews (0.83MB, PDF)\" zstepid=\"8a7c9fef30775ab7013123b7162e1d5e\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef30775ab7013123b7162e1d5e',this, true); return false;\"><span name=\"zcontent.name\">Benefits of service desk consolidation: in-depth customer interviews (0.83MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd cl_last\">&raquo; <a href=\"?zPage=8a7c9fef30775ab7013123b716351d5f\" title=\"EMA: Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together\" zstepid=\"8a7c9fef30775ab7013123b716351d5f\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef30775ab7013123b716351d5f',this, true); return false;\"><span name=\"zcontent.name\">EMA: Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span><span class=\"z_resource_group\"> <table cellspacing=\"0\" cellpadding=\"2\" width=\"100&#037;\"><tbody><tr><td width=\"35\"> <div id=\"z_brochure_plus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_brochure_plus');ztoggle('z_brochure_minus');ztoggle('z_brochure_details')\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fb2841f3.gif\"/><\/a><\/div> <div id=\"z_brochure_minus\" class=\"z_toggle_option\" style=\"display: none\"><a onclick=\"ztoggle('z_brochure_plus');ztoggle('z_brochure_minus');ztoggle('z_brochure_details')\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fbf041f4.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_brochure_plus');ztoggle('z_brochure_minus');ztoggle('z_brochure_details')\" href=\"&#035;\">Brochures<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div id=\"z_brochure_details\" class=\"z_bullets\" style=\"display: none\"><span name=\"Brochure Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a href=\"?zPage=8a7e8d5b30964f57013123cb5b695bf5\" title=\"HP Service Manager on SaaS Value Suite (1332KB, PDF)\" zstepid=\"8a7e8d5b30964f57013123cb5b695bf5\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b30964f57013123cb5b695bf5',this, true); return false;\"><span name=\"zcontent.name\">HP Service Manager on SaaS Value Suite (1332KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7a8f532a17073e012a3d69e6b30382\" title=\"HP Service Manager Enterprise Suite (225KB, PDF)\" zstepid=\"8a7a8f532a17073e012a3d69e6b30382\" onclick=\"zPanel.gotoPage('zPage','8a7a8f532a17073e012a3d69e6b30382',this, true); return false;\"><span name=\"zcontent.name\">HP Service Manager Enterprise Suite (225KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7c9fef21cfd1150121d0db481c1342\" title=\"HP Service Manager software\" zstepid=\"8a7c9fef21cfd1150121d0db481c1342\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21cfd1150121d0db481c1342',this, true); return false;\"><span name=\"zcontent.name\">HP Service Manager software<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7c9fef21cfd1150121d0db4b5a1346\" title=\"HP Service Manager Exchange with SAP Solution Manager (162KB, PDF)\" zstepid=\"8a7c9fef21cfd1150121d0db4b5a1346\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21cfd1150121d0db4b5a1346',this, true); return false;\"><span name=\"zcontent.name\">HP Service Manager Exchange with SAP Solution Manager (162KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even cl_last\">&raquo; <a href=\"?zPage=8a7c9fef21cfd1150121d0db45ed1340\" title=\"HP Solutions for IT Service Management (228K, PDF)\" zstepid=\"8a7c9fef21cfd1150121d0db45ed1340\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21cfd1150121d0db45ed1340',this, true); return false;\"><span name=\"zcontent.name\">HP Solutions for IT Service Management (228K, PDF)<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span><span class=\"z_resource_group\"> <table cellspacing=\"0\" cellpadding=\"2\" width=\"100&#037;\"><tbody><tr><td width=\"35\"> <div id=\"z_casestudies_plus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details')\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fb2841f3.gif\"/><\/a><\/div> <div id=\"z_casestudies_minus\" class=\"z_toggle_option\" style=\"display: none\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details')\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef24d736980124dac04baa17f0/8a7c9fef22a7774d0122aef9fbf041f4.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details')\" href=\"&#035;\">Case Studies<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div id=\"z_casestudies_details\" class=\"z_bullets\" style=\"display: none\"><span name=\"Case Study Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; 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return false;\"><span name=\"zcontent.name\">Legislative Yuan (616KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7a8f5331169fd4013123d88b1c6079\" title=\"Econocom (1.21MB, PDF)\" zstepid=\"8a7a8f5331169fd4013123d88b1c6079\" onclick=\"zPanel.gotoPage('zPage','8a7a8f5331169fd4013123d88b1c6079',this, true); return false;\"><span name=\"zcontent.name\">Econocom (1.21MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7a8f532a3dc65c012a43a2f24649bc\" title=\"Qatar Telecom (Qtel) Q.S.C. (0.18MB, PDF)\" zstepid=\"8a7a8f532a3dc65c012a43a2f24649bc\" onclick=\"zPanel.gotoPage('zPage','8a7a8f532a3dc65c012a43a2f24649bc',this, true); return false;\"><span name=\"zcontent.name\">Qatar Telecom (Qtel) Q.S.C. 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<a href=\"?zPage=8a7e8d5b2a3ae1b5012a3e544ca9139a\" title=\"IT service catalog&mdash;Where IT users and services meet (0.42MB, PDF)\" zstepid=\"8a7e8d5b2a3ae1b5012a3e544ca9139a\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b2a3ae1b5012a3e544ca9139a',this, true); return false;\"><span name=\"zcontent.name\">IT service catalog&mdash;Where IT users and services meet (0.42MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7e8d5b2a3ae1b5012a3e544cd8139b\" title=\"Seven keys to reducing problem resolution costs (0.32MB, PDF)\" zstepid=\"8a7e8d5b2a3ae1b5012a3e544cd8139b\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b2a3ae1b5012a3e544cd8139b',this, true); return false;\"><span name=\"zcontent.name\">Seven keys to reducing problem resolution costs (0.32MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7e8d5b2a3ae1b5012a3e544d2a139c\" title=\"Transforming change: four steps toward more effective change management (0.67MB, PDF)\" zstepid=\"8a7e8d5b2a3ae1b5012a3e544d2a139c\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b2a3ae1b5012a3e544d2a139c',this, true); 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return false;\"><span name=\"zcontent.name\">Realizing ITIL v3: IT as a strategic business partner<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even cl_last\">&raquo; <a href=\"?zPage=8a7c9fef21c9c9770121cc2cf9db240d\" title=\"Good to Great: Transform your IT through service lifecycle management (0.78MB, PDF)\" zstepid=\"8a7c9fef21c9c9770121cc2cf9db240d\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21c9c9770121cc2cf9db240d',this, true); return false;\"><span name=\"zcontent.name\">Good to Great: Transform your IT through service lifecycle management (0.78MB, PDF)<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span><\/td><td valign=\"top\" width=\"50&#037;\"><span name=\"product information Panel\"><\/span><\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_blockedheader\"> <\/div> <div class=\"z_main z_underlinedheader\"> <h2><span name=\"product.overview header\">Overview<\/span><\/h2> <div><span name=\"product.overview body\"><p>HP Service Manager is scalable, robust software that's core to the HP IT Service Management (ITSM) solution with incident, change, and other management process standardization, quality service delivery and support, and enhanced agent and end-user support. Providing a single communication hub, Service Manger enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL best practices that enable self-service and provide controls for the cloud.<\/p> <h4> <\/h4> <p>HP Service Manager software is designed with your challenges in mind. With a scalable, service-oriented architecture and out-of-box integrations spanning across the HP BTO portfolio, it enables a lifecycle approach to IT service management.<\/p> <p>Service Manager supports robust end-to-end processes, such as closed loop incident process (CLIP) and change, configuration and release management (CCRM).<\/p> <p>Existing HP Service Desk and HP ServiceCenter customers can migrate to HP Service Manager and reap the benefits of lower TCO due to embedded best practices and self-service capabilities, and higher service agility due to enhanced end-to-end solution automation and more efficient user interface design.<br/> <\/p><\/span><\/div> <\/div> <\/div> <script src=\"http://dynamic.ziftsolutions.com/clients/hp/js/hppanel.js\"><\/script><\/div> <\/span>","baseJS":"<script type='text/javascript'>\nfunction zGetNextPageInternal(param, link) { \nvar zNextPage;\nvar ziftc = 'ziftc8a7c9fef24d736980124dac04baa17f0';\nif (!doSkipStep('8a7c9fef21c9c9770121cc25f5f7233b'))\nzNextPage = '8a7c9fef21c9c9770121cc25f5f7233b';\n else \nzNextPage = zFindNextUnskippedStep('8a7c9fef21c9c9770121cc25f5f6233a','8a7c9fef21c9c9770121cc25f5f7233b');\n\nreturn zNextPage;\n}\nfunction zGotoNextPageInternal(param, link) { \nreturn zNextPage;\nzPanel.setPageCookieForNextPage(zQStringValue('zPage'));\nzPanel.incrementPageCount();\nzPanel.gotoPage(param, zNextPage, link, true);\n}\nfunction zSetDynamicPanelAttributes() { \nzPanel.setExternalFormUrl('http://hp.ziftsolutions.com/open/ExternalFormProcessor.html');\n}\n\n<\/script>\n","onloadJS":"<script type='text/javascript'>zDoPanelLoad();<\/script>\n","scriptIncludes":""};
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