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var zContent = {"content":"<span><div> <link rel=\"stylesheet\" type=\"text/css\" href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel.css\"><\/link> <style> .z_subheader_left   { background-color:#bbccdd;color:#ffffff}\r\n   .z_subheader_left a { color:#FFFFFF}\r\n   .z_accent_image  { background-color:#e1e1e1;}\r\n   .z_subheader_right {color:(Sub Header Right Font Color)}\r\n   .z_blockedheader h2 { background-color:#bbccdd;color:#ffffff}\r\n   .z_main .z_toggle_option { color:#ffffff}\r\n   .z_underlinedheader h2 { border-bottom: 2px solid #bbccdd;} <\/style> <link rel=\"stylesheet\" type=\"text/css\" href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel_default.css\"><\/link> <div class=\"z_outer\"> <div class=\"z_header\"> <h1><span name=\"solution.title\">IT Service Management <\/span><\/h1> <div class=\"z_tagline\"><span name=\"solution.tag line\">Ensure and optimize delivered IT service value <\/span><\/div> <\/div> <div class=\"z_subheader\"> <table cellspacing=\"0\" cellpadding=\"0\" width=\"100&#037;\"><tbody><tr><td valign=\"top\" class=\"z_subheader_left\"><span name=\"solution.sub header left\"><h2>New Release:<\/h2> <p>Gartner Magic Quadrant for the IT Service Desk. Find out why HP is positioned in the Leaders Quadrant based on ability to execute and completeness of vision.<br/> <br/> <font><a target=\"_blank\" href=\"http://h40089.www4.hp.com/hpszoftver/itsm/magic-quadrant-for-itservicedesk_gartner1108.pdf\">&gt;&gt; Read full report<\/a><\/font><br/> <\/p><\/span><\/td><td class=\"z_spacer\"> <\/td><td valign=\"top\" class=\"z_subheader_right\"> <div align=\"center\" class=\"z_accent_image\"><img onerror=\"this.src = 'http://static.ziftsolutions.com/clients/hp/CIB/images/logo.png'\" alt=\"\" src=\"NULL\"/><\/div> <div><span name=\"solution.sub header right\"><!-- empty --><\/span><\/div> <div><span name=\"Partner Contact Block\"><span style=\"font-size: 10pt\"><span><span style=\"color: &#035;000080\"><strong>Spectrum Systems, Inc.<br/><\/strong><\/span><\/span><\/span>11325 Random Hills Rd<br/>Suite 600<br/>Fairfax, VA  22030<br/><br/>Christine McBride<br/>703-591-7400 x209<br/><\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_blockedheader\"> <h2>Key resources<\/h2> <table cellspacing=\"0\" cellpadding=\"0\" width=\"100&#037;\"><tbody><tr><td valign=\"top\"> <span class=\"z_resource_group\"> <table cellspacing=\"0\" cellpadding=\"2\" width=\"100&#037;\"><tbody><tr><td width=\"35\"> <div class=\"z_toggle_option\" id=\"z_brochure_plus\"><a onclick=\"ztoggle('z_brochure_plus');ztoggle('z_brochure_minus');ztoggle('z_brochure_details');return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef2523f4dd012546b0e3373274/8a7c9fef22a7774d0122aef9fb2841f3.gif\"/><\/a><\/div> <div class=\"z_toggle_option\" id=\"z_brochure_minus\" style=\"display: none;\"><a onclick=\"ztoggle('z_brochure_plus');ztoggle('z_brochure_minus');ztoggle('z_brochure_details');return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef2523f4dd012546b0e3373274/8a7c9fef22a7774d0122aef9fbf041f4.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_brochure_plus');ztoggle('z_brochure_minus');ztoggle('z_brochure_details');return false;\" href=\"&#035;\">Brochures<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div id=\"z_brochure_details\" class=\"z_bullets\" style=\"display: none;\"><span name=\"Brochure Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a301d0e012a3443365e71dc.pdf\"><span name=\"zcontent.name\">HP Service Manager Enterprise Suite (225KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c6ff0082167c\"><span name=\"zcontent.name\">HP Solutions for IT Service Management (228K, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even cl_last\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a301d0e012a3446f2aa73b6.html\"><span name=\"zcontent.name\">HP IT Service Management eBook <\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span> <span class=\"z_resource_group\"> <table cellspacing=\"0\" cellpadding=\"2\" width=\"100&#037;\"><tbody><tr><td width=\"35\"> <div class=\"z_toggle_option\" id=\"z_casestudies_plus\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details');return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef2523f4dd012546b0e3373274/8a7c9fef22a7774d0122aef9fb2841f3.gif\"/><\/a><\/div> <div class=\"z_toggle_option\" id=\"z_casestudies_minus\" style=\"display: none;\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details');return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef2523f4dd012546b0e3373274/8a7c9fef22a7774d0122aef9fbf041f4.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details');return false;\" href=\"&#035;\">Case Studies<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div id=\"z_casestudies_details\" class=\"z_bullets\" style=\"display: none;\"><span name=\"Case Study Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; 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<a href=\"?zPage=8a7e8d5b286eddf60128b7133b415877\" title=\"Evaluating The Cost Of Ownership Of IT Service Management Solutions: Lessons learned from real-life implementations (0.78MB, PDF)\" zstepid=\"8a7e8d5b286eddf60128b7133b415877\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b286eddf60128b7133b415877',this, true); return false;\"><span name=\"zcontent.name\">Evaluating The Cost Of Ownership Of IT Service Management Solutions: Lessons learned from real-life implementations (0.78MB, PDF)<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span><\/td><td width=\"50&#037;\" valign=\"top\"> <span class=\"z_resource_group\"> <table cellspacing=\"0\" cellpadding=\"2\" width=\"100&#037;\"><tbody><tr><td width=\"35\"> <div class=\"z_toggle_option\" id=\"z_hpbac_plus\"><a onclick=\"ztoggle('z_hpbac_plus');ztoggle('z_hpbac_minus');ztoggle('z_hpbac_details');return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef2523f4dd012546b0e3373274/8a7c9fef22a7774d0122aef9fb2841f3.gif\"/><\/a><\/div> <div class=\"z_toggle_option\" id=\"z_hpbac_minus\" style=\"display: none;\"><a onclick=\"ztoggle('z_hpbac_plus');ztoggle('z_hpbac_minus');ztoggle('z_hpbac_details');return false;\" href=\"&#035;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef2523f4dd012546b0e3373274/8a7c9fef22a7774d0122aef9fbf041f4.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_hpbac_plus');ztoggle('z_hpbac_minus');ztoggle('z_hpbac_details');return false;\" href=\"&#035;\">HP Service Management Center<br/> <\/a><\/td><\/tr><tr><td colspan=\"2\"> <div style=\"display: none;\" class=\"z_bullets\" id=\"z_hpbac_details\"><span name=\"Related Products\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a href=\"?zPage=8a70ca0f28ea587c0129228ec45b18f3\" title=\"HP Universal CMDB software \" zstepid=\"8a70ca0f28ea587c0129228ec45b18f3\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f28ea587c0129228ec45b18f3',this, true); return false;\"><span name=\"zcontent.name\">HP Universal CMDB software <\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7e8d5b28f5748e0129228f54c446a6\" title=\"HP Release Control software\" zstepid=\"8a7e8d5b28f5748e0129228f54c446a6\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b28f5748e0129228f54c446a6',this, true); return false;\"><span name=\"zcontent.name\">HP Release Control software<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7e8d5b28f5748e01292289c1d542d4\" title=\"HP Discovery and Dependency Mapping (DDM) Inventory software \" zstepid=\"8a7e8d5b28f5748e01292289c1d542d4\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b28f5748e01292289c1d542d4',this, true); return false;\"><span name=\"zcontent.name\">HP Discovery and Dependency Mapping (DDM) Inventory software <\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7c9fef21e723b00121e72f351f0153\" title=\"HP Service Manager software\" zstepid=\"8a7c9fef21e723b00121e72f351f0153\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e723b00121e72f351f0153',this, true); return false;\"><span name=\"zcontent.name\">HP Service Manager software<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7c9fef21e723b00121e72f35270154\" title=\"HP DecisionCenter software\" zstepid=\"8a7c9fef21e723b00121e72f35270154\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e723b00121e72f35270154',this, true); return false;\"><span name=\"zcontent.name\">HP DecisionCenter software<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7c9fef21e723b00121e72f35320155\" title=\"HP Connect-It software \" zstepid=\"8a7c9fef21e723b00121e72f35320155\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e723b00121e72f35320155',this, true); return false;\"><span name=\"zcontent.name\">HP Connect-It software <\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even cl_last\">&raquo; <a href=\"?zPage=8a7c9fef21e723b00121e72f353d0156\" title=\"HP Asset Manager software\" zstepid=\"8a7c9fef21e723b00121e72f353d0156\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e723b00121e72f353d0156',this, true); return false;\"><span name=\"zcontent.name\">HP Asset Manager software<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span> <\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_underlinedheader\"> <h2><span name=\"solution.overview header\">Overview<\/span><\/h2> <div><span name=\"solution.overview body\"><p>The HP Software approach to ITSM efficiently addresses long-standing ITSM concerns such as staff efficiency and cost reduction. At the same time, it mitigates business risk and drives business alignment and value by applying three key principles:<\/p> <p><strong>1. Continuously measure and optimize IT value to the business<\/strong> <br/> HP Software solutions for ITSM enable IT organizations to proactively monitor service levels to deliver expected performance, make informed decisions to balance cost and service quality, and provide decision-makers with actionable key performance indicators across an integrated ITIL v3 service lifecycle.<\/p> <p><strong>2. Automate IT services, processes and tasks<\/strong> <br/> IT automation is the key to cutting costs and increasing effectiveness, and HP Software solutions for ITSM help IT managers standardize and automate best practices to increase staff efficiency and reduce spending, integrate end-to-end service delivery, implement self-service catalog and knowledge management, and fully understand the total cost of ownership of the services their teams deliver.<\/p> <p><strong>3. Mitigate risk by centralizing and enforcing processes<\/strong><br/> IT risk is business risk. HP ITSM solutions mitigate risk by helping IT teams automate change control to minimize service disruptions, achieve regulatory compliance, and expedite attestation and certification processes. HP ITSM solutions also isolate potential sources of business problems and address them according to financial priorities.<\/p><\/span><\/div> <\/div> <\/div> <script src=\"http://dynamic.ziftsolutions.com/clients/hp/js/hppanel.js\"><\/script> <\/div> <\/span>","baseJS":"<script type='text/javascript'>\nfunction zGetNextPageInternal(param, link) { \nvar zNextPage;\nvar ziftc = 'ziftc8a7c9fef2523f4dd012546b0e3373274';\nif (!doSkipStep('8a7c9fef21e5906d0121e715bb691491'))\nzNextPage = '8a7c9fef21e5906d0121e715bb691491';\n else \nzNextPage = zFindNextUnskippedStep('8a7c9fef21e5906d0121e715bb691490','8a7c9fef21e5906d0121e715bb691491');\n\nreturn zNextPage;\n}\nfunction zGotoNextPageInternal(param, link) { \nreturn zNextPage;\nzPanel.setPageCookieForNextPage(zQStringValue('zPage'));\nzPanel.incrementPageCount();\nzPanel.gotoPage(param, zNextPage, link, true);\n}\nfunction zSetDynamicPanelAttributes() { \nzPanel.setExternalFormUrl('http://hp.ziftsolutions.com/open/ExternalFormProcessor.html');\n}\n\n<\/script>\n","onloadJS":"<script type='text/javascript'>zDoPanelLoad();<\/script>\n","scriptIncludes":""};
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