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var zContent = {"content":"<span><div> <link href=\"http://dynamic.ziftsolutions.com/clients/hp/css/hppanel.css\" type=\"text/css\" rel=\"stylesheet\"><\/link> <style> .z_subheader_left   { background-color:#e3e3e3;color:#0e0e0e}\r\n   .z_subheader_left a { color:#FFFFFF}\r\n   .z_accent_image  { background-color:#0e0e0e;}\r\n   .z_subheader_right {color:(Sub Header Right Font Color)}\r\n   .z_blockedheader h2 { background-color:#e3e3e3;color:#0e0e0e}\r\n   .z_main .z_toggle_option { color:#0e0e0e}\r\n   .z_underlinedheader h2 { border-bottom: 2px solid #e3e3e3;}\r\n   a {cursor: pointer;} <\/style> <link href=\"http://dynamic.ziftsolutions.com/clients/hp/nobel/nobel.css\" type=\"text/css\" rel=\"stylesheet\"><\/link> <div class=\"z_outer\"> <div class=\"z_header\"> <h1><span name=\"solution.title\">Business Service Management <\/span><\/h1> <div class=\"z_tagline\"><span name=\"solution.tag line\">Redefine IT operations, ensure performance &amp; availability of virtualized &amp; cloud-based services <\/span><\/div> <\/div> <div class=\"z_subheader\"> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"top\" class=\"z_subheader_left\"><span name=\"solution.sub header left\"><strong>New release: Announcing HP Business Service Management 9<\/strong><br/> <br/> Learn More <ul style=\"margin: 0px 0px 0px 16px; 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<a href=\"?zPage=8a70ca0f2af1fc94012af21c418e0268\" title=\"IDC Business Value Spotlight -Using HP SiteScope and HP Business Availability Center on HP SaaS to Increase IT Staff Efficiency, Improve Administrative Efficiency, and Reduce Costs\" zstepid=\"8a70ca0f2af1fc94012af21c418e0268\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f2af1fc94012af21c418e0268',this, true); return false;\"><span name=\"zcontent.name\">IDC Business Value Spotlight -Using HP SiteScope and HP Business Availability Center on HP SaaS to Increase IT Staff Efficiency, Improve Administrative Efficiency, and Reduce Costs<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a70ca0f2af1fc94012af21c40ab0266\" title=\"Gartner MarketScope for Network Configuration and Change Management - HP is rated strong positive\" zstepid=\"8a70ca0f2af1fc94012af21c40ab0266\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f2af1fc94012af21c40ab0266',this, true); return false;\"><span name=\"zcontent.name\">Gartner MarketScope for Network Configuration and Change Management - HP is rated strong positive<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; 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<a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a66eb9c012b1914dde226b9.pdf\"><span name=\"zcontent.name\">CIO Magazine Executive Viewpoint-The CIO: Chief Innovation Officer<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a301d0e012a342335d7693b.pdf\"><span name=\"zcontent.name\">Business Availability Center software (0.18MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef33c94e680133cc982c6a3088.pdf\"><span name=\"zcontent.name\">HP Network Management Center brochure (0.41MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd cl_last\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef21c24ec60121c609451b0a76\"><span name=\"zcontent.name\">HP Operations Center software brochure (0.32MB, PDF)<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span> <span class=\"z_resource_group\"> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"2\"><tbody><tr><td width=\"35\"> <div id=\"z_casestudies_plus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details');return false;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef27160c64012717bf026e0a2b/8a7c9fef27160c64012717ba5fe309b8.gif\"/><\/a><\/div> <div style=\"display: none;\" id=\"z_casestudies_minus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details');return false;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef27160c64012717bf026e0a2b/8a7c9fef27160c64012717ba602509b9.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_casestudies_plus');ztoggle('z_casestudies_minus');ztoggle('z_casestudies_details');return false;\">Case Studies<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div style=\"display: none;\" class=\"z_bullets\" id=\"z_casestudies_details\"><span name=\"Case Study Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef33c94e680133cca790783c30.pdf\"><span name=\"zcontent.name\">WIND Hellas aligns technology services to business<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef33c94e680133cca72f6d3c09.pdf\"><span name=\"zcontent.name\">Seagate drives effective oversight of cloud computing<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a66eb9c012b18d5c14424e3.pdf\"><span name=\"zcontent.name\">Boeing Commercial Aviation Services IT performance, availability, customer satisfaction soars<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef33c94e680133cc9bddf133d0.pdf\"><span name=\"zcontent.name\">Virgin Atlantic Airways deploys an integrated HP Business Service Management solution to\r\nboost end-user satisfaction, increase application performance and enhance the visibility of IT infrastructure problems<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a347215012a3480e6650554.pdf\"><span name=\"zcontent.name\">HP software enables management improvements, reduced downtime of mission-critical (0.29MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef33c94e680133cca081423796.pdf\"><span name=\"zcontent.name\">Deloitte optimises the health of its IT systems and drives service excellence with HP Business Availability Center<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a347215012a34a436200add.pdf\"><span name=\"zcontent.name\">ConnectEast (237KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a3844b86c225c.pdf\"><span name=\"zcontent.name\">West Australian Dept of Education (0.98MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a3847d6752478.pdf\"><span name=\"zcontent.name\">WADE (0.33MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a384a889325cf.pdf\"><span name=\"zcontent.name\">Virgin Atlantic Airways (613KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a384bd99b2613.pdf\"><span name=\"zcontent.name\">Turkcell -BAC (0.13MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a384e0caf276a.pdf\"><span name=\"zcontent.name\">Superpartners (0.17MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a385040d7283b.pdf\"><span name=\"zcontent.name\">Southeastern Freight Lines, Inc.(0.36MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a385cf4002bcf.pdf\"><span name=\"zcontent.name\">Sentara Healthcare (0.18MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef285bd9690128b21fe88a0456.pdf\"><span name=\"zcontent.name\">NetCom as (0.19MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a38647b5b2d13.pdf\"><span name=\"zcontent.name\">HP software enables management improvements, reduced downtime of mission-critical (0.29MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a38696b8a2e08.pdf\"><span name=\"zcontent.name\">Dow Chemical (0.16MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a386c99062ebb.pdf\"><span name=\"zcontent.name\">Dongkuk Steel Mill (0.21MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a386dcde22f1f.pdf\"><span name=\"zcontent.name\">DEWR (0.22MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a386ec7d72f61.pdf\"><span name=\"zcontent.name\">Deloitte's (260KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a387433813025.pdf\"><span name=\"zcontent.name\">Australian Wine Selectors (0.25MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef2a35b18d012a38dbd8ae443f.pdf\"><span name=\"zcontent.name\">Smartworld (368KB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a target=\"_blank\" href=\"http://static.ziftsolutions.com/files/8a7c9fef259c7ffe0125dd352b7e31d9\"><span name=\"zcontent.name\">Australian Air Express (0.16MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; 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return false;\"><span name=\"zcontent.name\">Application Management in 2010: how to manage your internal and cloud apps<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a70ca0f2af1fc94012af2f4e1cc0942\" title=\"HP &amp; CIO webcast - IT Service Delivery in the Era of Hybrid Delivery Models: Practical Steps to Take\" zstepid=\"8a70ca0f2af1fc94012af2f4e1cc0942\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f2af1fc94012af2f4e1cc0942',this, true); return false;\"><span name=\"zcontent.name\">HP &amp; CIO webcast - IT Service Delivery in the Era of Hybrid Delivery Models: Practical Steps to Take<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even cl_last\">&raquo; <a href=\"?zPage=8a70ca0f2af1fc94012af2f4e20b0943\" title=\"HP webinar: Maximize IT Operations - Blue Cross customer story\" zstepid=\"8a70ca0f2af1fc94012af2f4e20b0943\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f2af1fc94012af2f4e20b0943',this, true); return false;\"><span name=\"zcontent.name\">HP webinar: Maximize IT Operations - Blue Cross customer story<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span> <span class=\"z_resource_group\"> <table width=\"100&#037;\" cellspacing=\"0\" cellpadding=\"2\"><tbody><tr><td width=\"35\"> <div id=\"z_whitepaper_plus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_whitepaper_plus');ztoggle('z_whitepaper_minus');ztoggle('z_whitepaper_details');return false;\"><img border=\"0\" alt=\"Show\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef27160c64012717bf026e0a2b/8a7c9fef27160c64012717ba5fe309b8.gif\"/><\/a><\/div> <div style=\"display: none;\" id=\"z_whitepaper_minus\" class=\"z_toggle_option\"><a onclick=\"ztoggle('z_whitepaper_plus');ztoggle('z_whitepaper_minus');ztoggle('z_whitepaper_details');return false;\"><img border=\"0\" alt=\"Hide\" src=\"http://dynamic.ziftsolutions.com/hp.ziftsolutions.com/buttons/8a7c9fef27160c64012717bf026e0a2b/8a7c9fef27160c64012717ba602509b9.gif\"/><\/a><\/div> <\/td><td width=\"100&#037;\"><a onclick=\"ztoggle('z_whitepaper_plus');ztoggle('z_whitepaper_minus');ztoggle('z_whitepaper_details');return false;\">White Papers<\/a><\/td><\/tr><tr><td colspan=\"2\"> <div style=\"display: none;\" class=\"z_bullets\" id=\"z_whitepaper_details\"><span name=\"White Paper Content\"> <div class=\"z_cl_rowitem cl_even cl_first\">&raquo; 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return false;\"><span name=\"zcontent.name\">Business service management reduce the business risk of IT problems for the mid-size enterprise white paper<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a70ca0f33ba2b220133ccc996333c07\" title=\"The top 10 misconceptions about performance and availability monitoring\" zstepid=\"8a70ca0f33ba2b220133ccc996333c07\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f33ba2b220133ccc996333c07',this, true); return false;\"><span name=\"zcontent.name\">The top 10 misconceptions about performance and availability monitoring<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a70ca0f2af32399012b18d427a00a0a\" title=\"Business Service Management - Managing today's dynamic environments to meet the needs of your demanding business (1.05MB, PDF)\" zstepid=\"8a70ca0f2af32399012b18d427a00a0a\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f2af32399012b18d427a00a0a',this, true); return false;\"><span name=\"zcontent.name\">Business Service Management - Managing today's dynamic environments to meet the needs of your demanding business (1.05MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; 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return false;\"><span name=\"zcontent.name\">Application performance management: A six-step approach to improving staff efficiency and cusotmer satisfaction<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a70ca0f29d3253a012a154223c549bf\" title=\"Service health in the age of virtualization and cloud computing (0.28MB, PDF)\" zstepid=\"8a70ca0f29d3253a012a154223c549bf\" onclick=\"zPanel.gotoPage('zPage','8a70ca0f29d3253a012a154223c549bf',this, true); return false;\"><span name=\"zcontent.name\">Service health in the age of virtualization and cloud computing (0.28MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7e8d5b286eddf60128b74b987c5b24\" title=\"What happened to my transaction? Business transaction management and IT responsiveness (0.47MB, PDF)\" zstepid=\"8a7e8d5b286eddf60128b74b987c5b24\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b286eddf60128b74b987c5b24',this, true); return false;\"><span name=\"zcontent.name\">What happened to my transaction? Business transaction management and IT responsiveness (0.47MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7e8d5b286eddf60128b74b99145b25\" title=\"Seven keys to reducing problem resolution costs (0.32MB, PDF)\" zstepid=\"8a7e8d5b286eddf60128b74b99145b25\" onclick=\"zPanel.gotoPage('zPage','8a7e8d5b286eddf60128b74b99145b25',this, true); return false;\"><span name=\"zcontent.name\">Seven keys to reducing problem resolution costs (0.32MB, PDF)<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd\">&raquo; <a href=\"?zPage=8a7c9fef21e5906d0121e6ce2b2911c0\" title=\"End-to-end service management in the virtualized environment\" zstepid=\"8a7c9fef21e5906d0121e6ce2b2911c0\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e5906d0121e6ce2b2911c0',this, true); return false;\"><span name=\"zcontent.name\">End-to-end service management in the virtualized environment<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_even\">&raquo; <a href=\"?zPage=8a7c9fef21e5906d0121e6ce2b0411bd\" title=\"Business service management: reduce the business risk of IT problems for the mid-size enterprise white paper\" zstepid=\"8a7c9fef21e5906d0121e6ce2b0411bd\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e5906d0121e6ce2b0411bd',this, true); return false;\"><span name=\"zcontent.name\">Business service management: reduce the business risk of IT problems for the mid-size enterprise white paper<\/span><\/a><\/div> <div class=\"z_cl_rowitem cl_odd cl_last\">&raquo; <a href=\"?zPage=8a7c9fef21e5906d0121e6ce2b1d11bf\" title=\"HP Business Service Management: get smart about IT operations management\" zstepid=\"8a7c9fef21e5906d0121e6ce2b1d11bf\" onclick=\"zPanel.gotoPage('zPage','8a7c9fef21e5906d0121e6ce2b1d11bf',this, true); return false;\"><span name=\"zcontent.name\">HP Business Service Management: get smart about IT operations management<\/span><\/a><\/div> <\/span><\/div> <\/td><\/tr><\/tbody><\/table> <\/span><\/td><td width=\"50&#037;\" valign=\"top\"> <\/td><\/tr><\/tbody><\/table> <\/div> <div class=\"z_main z_underlinedheader\"> <h2><span name=\"solution.overview header\">Overview<\/span><\/h2> <div><span name=\"solution.overview body\"><p>HP Business Service Management (BSM) combines HP Application Performance Management, Network Management, and Systems Management  to integrate application, system, network, and business transaction  monitoring. Business Service Management helps you manage application  performance to address issues before they impact customers and connects  dynamic cloud and virtualized services to underlying infrastructure to  prioritize by business impact, fix issues cost-effectively, improve  quality, and provide better visibility into onsite and cloud services.<\/p> <h2> <\/h2> One console to monitor service health, applications, infrastructure, and networks <ul> <li>Improved service quality and customer retention by monitoring customer experience<\/li> <li>HP BSM allows tool consolidation to reduce time SMEs spend on day-to-day tasks<\/li> <li>Automation and integrated fault, performance, and change network management to maximize node/manager ratios<\/li> <li>Increased quality through faster diagnosis and resolution<\/li> <\/ul> <br/><\/span><\/div> <\/div> <\/div> <script src=\"http://dynamic.ziftsolutions.com/clients/hp/js/hppanel.js\"><\/script> <\/div> <\/span>","baseJS":"<script type='text/javascript'>\nfunction zGetNextPageInternal(param, link) { \nvar zNextPage;\nvar ziftc = 'ziftc8a7c9fef27160c64012717bf026e0a2b';\nif (!doSkipStep('8a7c9fef21e5906d0121e5b4734802ce'))\nzNextPage = '8a7c9fef21e5906d0121e5b4734802ce';\n else \nzNextPage = zFindNextUnskippedStep('8a7c9fef21e5906d0121e5b4734802cd','8a7c9fef21e5906d0121e5b4734802ce');\n\nreturn zNextPage;\n}\nfunction zGotoNextPageInternal(param, link) { \nreturn zNextPage;\nzPanel.setPageCookieForNextPage(zQStringValue('zPage'));\nzPanel.incrementPageCount();\nzPanel.gotoPage(param, zNextPage, link, true);\n}\nfunction zSetDynamicPanelAttributes() { \nzPanel.setExternalFormUrl('http://hp.ziftsolutions.com/open/ExternalFormProcessor.html');\n}\n\n<\/script>\n","onloadJS":"<script type='text/javascript'>zDoPanelLoad();<\/script>\n","scriptIncludes":""};
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