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It&#039;s our job every day to make every important aspect of the customer experience a little bit better,&quot; said Jeff Bezos, founder and CEO for Amazon.com, a ...<span class='zwTextReadMore'><a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&amp;pid=gmail&amp;attid=0.1&amp;thid=12ad478a8244c60f&amp;mt=application/msword&amp;url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2&amp;ik%3De130d5e6ec&amp;view%3Datt&amp;th%3D12ad478a8244c60f&amp;attid%3D0.1&amp;disp%3Dattd&amp;zw&amp;sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef2a66eb9c012ad4dd4ce16f5d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);try{zwShowDetails('8a7c9fef2a66eb9c012ad4dd4ce16f5d','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_1_li'><div class='zwContentTitle' id='zw_1_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D760715-1B6F-0001-2554-17BB19E012A7&amp;CardId=529480&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bdb6e3c6dca&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D760715-1B6F-0001-2554-17BB19E012A7&#037;26CardId&#037;3D529480&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef28ea589201296bdb6e3c6dca','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>Study Finds Leading Companies are Optimizing Payments Processes to Increase Cash Flow<\/a><\/div><div class='zwContentExtra' id='extra_1'><\/div><div class='zwContentText' id='zw_1'>Sage North America today announced high-level findings from Aberdeen Group&#039;s recently published third annual payments report, titled &quot;Global Payments: Maximizing Cash Flow with Electronic Payments and Process Automation.&quot; ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D760715-1B6F-0001-2554-17BB19E012A7&amp;CardId=529480&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bdb6e3c6dca&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D760715-1B6F-0001-2554-17BB19E012A7&#037;26CardId&#037;3D529480&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef28ea589201296bdb6e3c6dca','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&amp;PageMem=1' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);try{zwShowDetails('8a7c9fef29d39a7c0129f6b8a6cd7b0e','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>Sage&#039;s channel program an evolving work in progress<\/a><\/div><div class='zwContentExtra' id='extra_2'><\/div><div class='zwContentText' id='zw_2'>At its annual Insights conference held in Denver last month, business management software vendor, Sage, announced new partner workshops and resources, as well as enhancements to its existing channel initiatives to help make partners more ...<span class='zwTextReadMore'><a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&amp;PageMem=1' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);try{zwShowDetails('8a7c9fef29d39a7c0129f6b8a6cd7b0e','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&amp;CardId=505039&amp;RowIndex=11&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef28ea589201296be4d58b6fc4','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>Sage North America Business Minds Survey Finds Small Business Owners Skeptical of Recent Small Business Stimulus Proposals<\/a><\/div><div class='zwContentExtra' id='extra_3'><\/div><div class='zwContentText' id='zw_3'>Sage North America today announced additional findings from the 2010 Business Minds survey, which gauges small businesses&#039; experience in managing through recent economic conditions, as well as business owners&#039; opinions on the ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&amp;CardId=505039&amp;RowIndex=11&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef28ea589201296be4d58b6fc4','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_4_li'><div class='zwContentTitle' id='zw_4_title'><a href='http://www.kiplinger.com/news/article.php/small-business-owners-report-improving-conditions-19799841.html' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bd3276c6c75&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.kiplinger.com&#037;2Fnews&#037;2Farticle.php&#037;2Fsmall-business-owners-report-improving-conditions-19799841.html&#039;);try{zwShowDetails('8a7c9fef28ea589201296bd3276c6c75','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>A Glimmer of Light for Small Business<\/a><\/div><div class='zwContentExtra' id='extra_4'><\/div><div class='zwContentText' id='zw_4'>Small business owners are growing increasingly confident about the nation&#039;s economic conditions, the latest Capital One Small Business Barometer survey shows.According to the bank, almost 80 percent of the 1,915 small business owners it ...<span class='zwTextReadMore'><a href='http://www.kiplinger.com/news/article.php/small-business-owners-report-improving-conditions-19799841.html' onclick=\"zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bd3276c6c75&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.kiplinger.com&#037;2Fnews&#037;2Farticle.php&#037;2Fsmall-business-owners-report-improving-conditions-19799841.html&#039;);try{zwShowDetails('8a7c9fef28ea589201296bd3276c6c75','8a7c9fef1e488406011e84a3181a1128')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zwContentFoot' style='clear:both'><a href='http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7c9fef1e488406011e84a3180c1127' onclick='zwOpenLiteReader8a7c9fef1e488406011e84a3181a1128(\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7c9fef1e488406011e84a3180c1127\",\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7c9fef1e488406011e84a3180c1127\");return false;' target='_blank'>More Articles...<\/a><\/li><\/ul><\/div>"};
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It&#039;s our job every day to make every important aspect of the customer experience a little bit better,&quot; said Jeff Bezos, founder and CEO for Amazon.com, a company known for its customer-centric philosophies.<\/p> <p>Are your leaders in touch with your customers? Most companies claim to be customer-centric. In truth, most businesses are not as customer-centric as they think.<\/p> <p>True customer engagement starts with leadership. Yet, senior executives often get distracted by the grinds of running the business - operations, financials, strategy and other day-to-day activities.<\/p> <p>To remain competitive, business leaders must keep their fingers on the pulse of the entire customer experience, from beginning to end. Executives can unintentionally (and quickly) find themselves out of touch with the realities of the customer experience being created by their company on a daily basis.<\/p> <p><span style=\"color: rgb(204, 51, 51);\"><span style=\"font-family: Arial;\"><strong>No Substitute for Direct Engagement<\/strong><\/span><\/span><br/> Leaders often depend on customer surveys, market research and anecdotal evidence of how customers perceive their company. While this information is valuable, nothing takes the place of real, live, regular and direct engagement with a cross sampling of your customer base.<\/p> <p>This level of engagement will not only help you gain valuable insights into the issues and challenges faced by your customers each day, but it will also help you begin to understand your customers&#039; perceptions of your company as a whole.<\/p> <p>Customer feelings and emotions are difficult to extract from surveys and research, but they can easily be learned from sincere one-on-one dialogue. Ask yourself how often you talk and meet with customers in venues that generate honest and open discussion about how customers feel about your product, service, value proposition, employees and company overall.<\/p> <p><span style=\"color: rgb(204, 51, 51);\"><span style=\"font-family: Arial;\"><strong>Customers at the Forefront<\/strong><\/span><\/span><br/> It is not necessary to create a complex program or process. You might simply require that all key leaders meet regularly with randomly selected customers, and report back on what they learned. The goal of such a program is not to create a litany of action items. Rather, leaders should be exposed to your customers&#039; real issues, as well as sensitized to how the decisions they make will impact customers.<\/p> <p>Be careful that executives do not try to extrapolate trends from just a few customer interactions; that&#039;s what quantitative research is for. Simply let your leaders build customer relationships one-on-one, knowing that each customer could have a unique point of view or concern.<\/p> <p>To be a truly customer-centric company, you must put customers first in all decision making. As your business leaders make a habit of regular customer visits, they can more effectively keep the customers&#039; interests, passions and concerns at the forefront.<\/p> <p>It is important to remember, however, that customer-centricity is not just for senior leaders. Keeping customers top-of-mind in all decision-making should be ingrained into your company culture.<\/p> <p><span style=\"color: rgb(204, 51, 51);\"><span style=\"font-family: Arial;\"><strong>The Good, Bad and Ugly<\/strong><\/span><\/span><br/> Putting yourself and your leadership team in the shoes of your customers is really a simple concept. Just keep asking one basic question: As a customer, how would I like to be treated?<\/p> <p>Put yourself out there, and be prepared to hear the good, the bad and the ugly. The bad and the ugly often contain the &quot;golden nuggets&quot; needed to improve a company&#039;s competitiveness in the marketplace.<\/p> <p>Leon Leonwood Bean, founder of L.L. Bean, another company known for its dedication to customer service and satisfaction, said, &quot;A customer is not an interruption of our work&hellip;he is the purpose of it.&quot;<\/p> <p>I urge you to get closer to your customers. You will be glad you did.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D760715-1B6F-0001-2554-17BB19E012A7&CardId=529480&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bdb6e3c6dca&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D760715-1B6F-0001-2554-17BB19E012A7&#037;26CardId&#037;3D529480&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296bdb6e3c6dca\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef28ea589201296bdb6e3c6dca":{"hiddenOpening":"<div id='zw_details_8a7c9fef28ea589201296bdb6e3c6dca' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef28ea589201296bdb6e3c6dca'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_1'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&pid=gmail&attid=0.1&thid=12ad478a8244c60f&mt=application/msword&url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2%26ik%3De130d5e6ec%26view%3Datt%26th%3D12ad478a8244c60f%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef2a66eb9c012ad4dd4ce16f5d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);zwShowDetails(\"8a7c9fef2a66eb9c012ad4dd4ce16f5d\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&PageMem=1' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6b8a6cd7b0e\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D760715-1B6F-0001-2554-17BB19E012A7&amp;CardId=529480&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bdb6e3c6dca&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D760715-1B6F-0001-2554-17BB19E012A7&#037;26CardId&#037;3D529480&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Study Finds Leading Companies are Optimizing Payments Processes to Increase Cash Flow<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_1'><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America today announced high-level findings from Aberdeen Group&#039;s recently published third annual payments report, titled &quot;Global Payments: Maximizing Cash Flow with Electronic Payments and Process Automation.&quot; According to the report, leading companies are employing electronic payments and process automation to streamline and accelerate finance processes, reduce operating costs, and improve visibility, control, and efficiency to provide a foundation for increased profits.<\/p> <p>&quot;Despite the reign of the paper check and manual-based processes in business-to-business transactions in the U.S. and many parts of the world, economic and efficiency gains from automating the financial supply chain-from invoicing through payment settlement-are key motivators for demand and supply to align,&quot; said Nasreen Quibria, senior analyst at Aberdeen and author of the report. &quot;While the adoption of electronic payment vehicles requires businesses to alter their payment behavior and restructure their financial processes, companies that can make the shift will gain competitive advantage.&quot;<\/p> <p>Reflecting the unpredictable economic conditions of the past year, Aberdeen found that companies are focused on maximizing cash flow and taking a holistic approach to transactions-examining the flow of funds into Accounts Receivable (AR), and outflow of funds from Accounts Payable (AP).<\/p> <p>In its survey of more than 160 companies worldwide, Aberdeen found that businesses adopting electronic channels have been able to achieve a 16&#037; decrease in accounts receivable (AR) processing cost, and a 14&#037; decrease in accounts payable (AP) costs year over year.<\/p> <p>&quot;Aberdeen&#039;s report shows the value that systems interoperability with electronic payment networks has for both buyers and suppliers,&quot; said Greg Hammermaster, president of Sage Payment Solutions, the payments division for Sage North America. &quot;We believe this interoperability is critical toward achieving three major payments objectives for every business: improving cash flow, reducing costs, and maximizing the utility of their ERP environment.&quot;<\/p> <p>The Aberdeen survey identified two main pressures creating the need for improved payments processing:<\/p> <ul> <li>Corporate mandate to reduce overall payment transaction costs, such as staff and processing (65&#037;); and<\/li> <li>Stakeholder demand for improved operational efficiency, such as reduced reliance on paper documents (47&#037;).<\/li> <\/ul> <p>Also, according to Aberdeen, 50&#037; of best-in-class companies integrate their electronic payment solutions with their accounting, enterprise resource planning (ERP), or other financial systems. At the same time, 39&#037; of best-in-class companies identify a lack of integration between electronic payments and accounting systems as a barrier to increased electronic payments.<\/p> <p>Last month, Sage introduced Sage Exchange, a new secure, Payment Application Data Security Standard (PA-DSS) certified payment platform that will allow businesses and organizations to accept all forms and methods of payment, with seamless data integration to a wide range of Sage business management software products and third-party business solutions. Seamless integration between payment applications and back-office software can improve an organization&#039;s cash flow and forecasting, while eliminating manual data entry and the risk of errors.<\/p> <p>&quot;Integrating electronic payment networks with back office ERP systems is a challenge faced by all businesses,&quot; added Hammermaster. &quot;Sage Exchange overcomes this challenge by tightly integrating Sage&#039;s accounting and ERP solutions, on both the AR and AP sides, with the most widely used electronic payment networks, including credit and debit cards, electronic check, ACH, and even private label networks. While electronic payments data integration is the foundation, exponential value will be gained through a suite of connected services focused on streamlining the financial supply chain. Sage Exchange is set to deliver on that value proposition.&quot;<\/p> <p>Aberdeen&#039;s payments study was co-underwritten by Sage Payment Solutions and Syncada. A joint venture between Visa and U.S. Bank, Syncada provides a business-to-business network for financial institutions to enable their clients to increase control over their financial supply chains.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&pid=gmail&attid=0.1&thid=12ad478a8244c60f&mt=application/msword&url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2%26ik%3De130d5e6ec%26view%3Datt%26th%3D12ad478a8244c60f%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef2a66eb9c012ad4dd4ce16f5d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);zwShowDetails(\"8a7c9fef2a66eb9c012ad4dd4ce16f5d\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&PageMem=1' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6b8a6cd7b0e\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef29d39a7c0129f6b8a6cd7b0e":{"hiddenOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6b8a6cd7b0e' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6b8a6cd7b0e'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_2'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D760715-1B6F-0001-2554-17BB19E012A7&CardId=529480&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bdb6e3c6dca&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D760715-1B6F-0001-2554-17BB19E012A7&#037;26CardId&#037;3D529480&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296bdb6e3c6dca\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&CardId=505039&RowIndex=11&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296be4d58b6fc4\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&amp;PageMem=1' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);' target='_blank' >Sage&#039;s channel program an evolving work in progress<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_2'><\/div><div class='zwContentText'><span class='zwInline'><p>At its annual <a href=\"http://www.sageinsightsconference.com\" target=\"_blank\">Insights conference<\/a> held in Denver last month, business management software vendor, <a href=\"http://www.Sage.com\" target=\"_blank\">Sage<\/a>, announced new partner workshops and resources, as well as enhancements to its existing channel initiatives to help make partners more profitable.<\/p><p>This year&#039;s Insights conference marked the last partner-specific event to be hosted by Sage, because starting next year, the vendor will put on a combined partner and customer conference event, known as Sage Summit. <\/p><p>Tom Miller, vice-president of channel management for Sage North America, has been the company&#039;s channel chief for just over a year now. Prior to Sage, Miller worked at Microsoft for eight years. Reflecting back over year one, Miller said he&#039;s &quot;pleased&quot; with the progress the company&#039;s made with its channel thus far. <\/p><p>&quot;I&#039;m pleased with the progress we&#039;ve made but I think we still have a lot of work to do.&quot; Miller said. &quot;We need to make sure we have the right sets of programs for our partners and help them find new customers and opportunities. We also have to get communications out to our partners and provide training so we&#039;re all partner-ready. I&#039;m confident that we can get there, but it&#039;s an evolving work in progress.&quot; <\/p><p>Among some of the new partner offerings are four workshops around sales, consulting, customer experience and business strategy. <\/p><p>Miller said when he joined Sage last summer and had a look at the existing programs, one of the improvements he wanted to make was increasing the number of partners participating in them. <\/p><p>&quot;We found that some of these programs were too expensive from a time and out-of-pocket standpoint,&quot; Miller explained. &quot;Partners also wanted a more condensed version that was offered closer to home.&quot; <\/p><p>To give partners more of what they wanted, Miller said Sage introduced its sales, consulting and customer experience workshops. The sales workshop is a free, one-day intensive selling workshop to help partners improve on their sales performance. The consulting workshop, which is also free, is designed to help partners further develop their business and consulting skills. And lastly, the customer experience workshop is a free two session workshop that coaches partners on customer experience and also on developing specific skills in order to better serve their end-user customers. <\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D760715-1B6F-0001-2554-17BB19E012A7&CardId=529480&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bdb6e3c6dca&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D760715-1B6F-0001-2554-17BB19E012A7&#037;26CardId&#037;3D529480&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296bdb6e3c6dca\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&CardId=505039&RowIndex=11&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296be4d58b6fc4\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef28ea589201296be4d58b6fc4":{"hiddenOpening":"<div id='zw_details_8a7c9fef28ea589201296be4d58b6fc4' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef28ea589201296be4d58b6fc4'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_3'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&PageMem=1' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6b8a6cd7b0e\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.kiplinger.com/news/article.php/small-business-owners-report-improving-conditions-19799841.html' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bd3276c6c75&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.kiplinger.com&#037;2Fnews&#037;2Farticle.php&#037;2Fsmall-business-owners-report-improving-conditions-19799841.html&#039;);zwShowDetails(\"8a7c9fef28ea589201296bd3276c6c75\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&amp;CardId=505039&amp;RowIndex=11&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Sage North America Business Minds Survey Finds Small Business Owners Skeptical of Recent Small Business Stimulus Proposals<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_3'><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America today announced additional findings from the 2010 Business Minds survey, which gauges small businesses&#039; experience in managing through recent economic conditions, as well as business owners&#039; opinions on the government-sponsored job stimulus programs. Sage conducted the survey this spring, shortly after the Obama Administration announced a series of proposals aimed specifically at small and midsized business owners.<\/p> <p>Respondents weighed in on the small business proposals, on topics such as capital expenditure deductions, new employee tax credits and refinancing existing debt, among others. While there was support for some of the proposals from individual respondents and 61&#037; of those surveyed found at least one of the proposals helpful, there was no universal endorsement, by a majority of participants, for any one single proposal.<\/p> <p>The proposal that was considered to be most helpful-to extend through 2010 the provision that accelerates the rate at which businesses can deduct the cost of capital expenditures-was found helpful by only 37 percent of respondents. Other proposals found most helpful were the payroll tax reimbursement (33 percent); elimination of the capital gains tax for investments (33 percent); tax credit for new hires (31 percent); and the immediate expense of qualified investment (30 percent). In general, the proposals related to SBA (Small Business Administration) loans were seen as less helpful than the other proposals.<\/p> <p>Small businesses represent a strong voice in the American economic conversation. According to the most recent figures by the Small Business Administration, there are 27.2 million small businesses in the United States which are responsible for jobs of more than half of the population, including both their owners and employees.<\/p> <p>&quot;Our survey results echo what has already been widely reported, but also indicate that small business owners are incredibly passionate and will be a strong voice at the polls come November elections,&quot; said Connie Certusi, general manager, small business accounting solutions, Sage North America. &quot;Sage is listening to its customers and in response we are providing an open forum for Congressional delegates, public officials and small businesses to come together to discuss issues affecting American small businesses through our SageSpark.com Small Business Forum.&quot;<\/p> <p>Earlier this week, Sage launched the Small Business Forum on SageSpark.com as a place where business owners can connect and discuss current legislation and other issues affecting their business; share tips and advice; and access helpful resources from Sage. Today, Sage is extending the invitation to Congressional delegates to participate in the online forum and engage directly with small business owners to discuss the issues they face and share ideas for solutions to those issues.<\/p> <p><strong>About Sage North America<\/strong><br/> Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 4,000 people and supports 3.1 million small and midsized business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,100 people and supports 6.2 million customers worldwide. For more information, please visit the website at www.sagenorthamerica.com.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.itbusiness.ca/it/client/en/cdn/News.asp?id=57918&PageMem=1' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef29d39a7c0129f6b8a6cd7b0e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.itbusiness.ca&#037;2Fit&#037;2Fclient&#037;2Fen&#037;2Fcdn&#037;2FNews.asp&#037;3Fid&#037;3D57918&#037;26PageMem&#037;3D1&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6b8a6cd7b0e\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.kiplinger.com/news/article.php/small-business-owners-report-improving-conditions-19799841.html' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bd3276c6c75&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.kiplinger.com&#037;2Fnews&#037;2Farticle.php&#037;2Fsmall-business-owners-report-improving-conditions-19799841.html&#039;);zwShowDetails(\"8a7c9fef28ea589201296bd3276c6c75\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef28ea589201296bd3276c6c75":{"hiddenOpening":"<div id='zw_details_8a7c9fef28ea589201296bd3276c6c75' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef28ea589201296bd3276c6c75'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_4'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&CardId=505039&RowIndex=11&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296be4d58b6fc4\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.kiplinger.com/news/article.php/small-business-owners-report-improving-conditions-19799841.html' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296bd3276c6c75&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.kiplinger.com&#037;2Fnews&#037;2Farticle.php&#037;2Fsmall-business-owners-report-improving-conditions-19799841.html&#039;);' target='_blank' >A Glimmer of Light for Small Business<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_4'><\/div><div class='zwContentText'><span class='zwInline'><span style=\"text-decoration: underline;\"><\/span>Small business owners are growing increasingly confident about the nation&#039;s economic conditions, the latest Capital One Small Business Barometer survey shows.<br/><br/>According to the bank, almost 80 percent of the 1,915 small business owners it polled believe the economy is improving or staying level. Thirty-nine percent say their firm is in better financial shape than it was last year - an 11-percentage-point improvement from the Capital One survey conducted in the fourth quarter of 2009.<br/><br/>&quot;There is some positive momentum,&quot; Capital One executive vice president of small business <a href=\"http://www.kiplinger.com/tag.php/Banking\" target=\"_self\">banking<\/a> Robert M. Kottler said.<br/><br/>Despite the growing optimism, business owners are still operating with a recession-era mindset. A separate survey, conducted by small-business software company Sage, found that owners are watching their finances closely and resisting new capital expenditures. Sixty percent of the 1,481 customers it polled are being more careful with money, and 40 percent are foregoing capital projects.<br/><br/>Small business owners &quot;believe the end of the economic recession is near &hellip; [but are] monitoring finances more closely than ever,&quot; Sage senior vice president Connie Certusi said.<br/><br/>The Capital One survey had a margin of error of 4.38 percentage points at the 95 percent confidence level, while the Sage poll had a 2 percent margin of error.<img alt=\"ADNFCR-2925-ID-19799841-ADNFCR\" src=\"http://feeds.directnews.co.uk/feedtrack/justcopyright.gif?feedid=2925&amp;itemid=19799841\"/><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75FF5D-93C1-0001-4EC7-19A41AA09900&CardId=505039&RowIndex=11&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7c9fef1e488406011e84a3181a1128&#039;,&#039;8a7c9fef28ea589201296be4d58b6fc4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75FF5D-93C1-0001-4EC7-19A41AA09900&#037;26CardId&#037;3D505039&#037;26RowIndex&#037;3D11&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef28ea589201296be4d58b6fc4\",\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7c9fef1e488406011e84a3181a1128\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"}};
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v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef29d39a7c0129f6b8a6cd7b0e.contents;
if (v8a7c9fef1e488406011e84a3181a1128_story && v8a7c9fef1e488406011e84a3181a1128_details['v' + v8a7c9fef1e488406011e84a3181a1128_story] == 'v8a7c9fef29d39a7c0129f6b8a6cd7b0e') {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef29d39a7c0129f6b8a6cd7b0e.visibleClosing;
} else {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef29d39a7c0129f6b8a6cd7b0e.hiddenClosing;
}
if (v8a7c9fef1e488406011e84a3181a1128_story && v8a7c9fef1e488406011e84a3181a1128_story == '8a7c9fef28ea589201296be4d58b6fc4' && v8a7c9fef1e488406011e84a3181a1128_details['v' + v8a7c9fef1e488406011e84a3181a1128_story] ) {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296be4d58b6fc4.visibleOpening;
} else {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296be4d58b6fc4.hiddenOpening;
}
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296be4d58b6fc4.contents;
if (v8a7c9fef1e488406011e84a3181a1128_story && v8a7c9fef1e488406011e84a3181a1128_details['v' + v8a7c9fef1e488406011e84a3181a1128_story] == 'v8a7c9fef28ea589201296be4d58b6fc4') {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296be4d58b6fc4.visibleClosing;
} else {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296be4d58b6fc4.hiddenClosing;
}
if (v8a7c9fef1e488406011e84a3181a1128_story && v8a7c9fef1e488406011e84a3181a1128_story == '8a7c9fef28ea589201296bd3276c6c75' && v8a7c9fef1e488406011e84a3181a1128_details['v' + v8a7c9fef1e488406011e84a3181a1128_story] ) {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296bd3276c6c75.visibleOpening;
} else {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296bd3276c6c75.hiddenOpening;
}
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296bd3276c6c75.contents;
if (v8a7c9fef1e488406011e84a3181a1128_story && v8a7c9fef1e488406011e84a3181a1128_details['v' + v8a7c9fef1e488406011e84a3181a1128_story] == 'v8a7c9fef28ea589201296bd3276c6c75') {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296bd3276c6c75.visibleClosing;
} else {
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_details.v8a7c9fef28ea589201296bd3276c6c75.hiddenClosing;
}
v8a7c9fef1e488406011e84a3181a1128_html += v8a7c9fef1e488406011e84a3181a1128_main.closing;
if (document.getElementById('zift_html_8a7c9fef1e488406011e84a3181a1128')) {
document.getElementById('zift_html_8a7c9fef1e488406011e84a3181a1128').innerHTML = v8a7c9fef1e488406011e84a3181a1128_html;
} else {
document.write(v8a7c9fef1e488406011e84a3181a1128_html);}
document.write(v8a7c9fef1e488406011e84a3181a1128_main.tracking);