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var v8a7caa111a0ec5f7011a124c0170010f_titles = {"visibleOpening":"<div id='zw_titles_8a7caa111a0ec5f7011a124c0170010f'>","visibleClosing":"<\/div>","hiddenOpening":"<div id='zw_titles_8a7caa111a0ec5f7011a124c0170010f' style='display:none'>","hiddenClosing":"<\/div>","contents":"<div id='zwTitle'>PC Ware Business Solutions - Sage CRM News<span class='zwClear' ><\/span><\/div><div><ul class='zwContent'><li id='zw_0_li'><div class='zwContentTitle' id='zw_0_title'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);try{zwShowDetails('8a7c9fef2498713201249c57c9852b39','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>ACT! 2010 Gets More Social<\/a><\/div><div class='zwContentExtra' id='extra_0'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.ducttapemarketing.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);'>Duct Tape Marketing<\/a><\/span><span class='zwDate '>September 29, 2009<\/span><\/div><div class='zwContentText' id='zw_0'>The latest release of ACT! CRM software (2010) includes a feature that I&#039;ve been pushing for and am starting to see as standard fare in CRM - the inclusion of a contact&#039;s social media activity stream. Now, from inside a contact record ...<span class='zwTextReadMore'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);try{zwShowDetails('8a7c9fef2498713201249c57c9852b39','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F&amp;title=ACT! 2010 Gets More Social'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F&amp;title=ACT! 2010 Gets More Social'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_1_li'><div class='zwContentTitle' id='zw_1_title'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);try{zwShowDetails('8a7c9fef2498713201249c4ebc652adc','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage CRM joins Microsoft, Salesforce in the cloud<\/a><\/div><div class='zwContentExtra' id='extra_1'><span class='zwFavicon' id='zwFaviconSource'><img src='http://news.zdnet.co.uk/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);'>ZD Net<\/a><\/span><span class='zwDate '>September 17, 2009<\/span><\/div><div class='zwContentText' id='zw_1'>The CRM arm of UK business software maker Sage has begun pilot usage of a cloud-computing version of its software suite, hosted on Amazon&#039;s EC2 cloud infrastructure. Sage CRM unveiled the cloud version of its SalesLogix suite at the Gartner ...<span class='zwTextReadMore'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);try{zwShowDetails('8a7c9fef2498713201249c4ebc652adc','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm&amp;title=Sage CRM joins Microsoft, Salesforce in the cloud'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm&amp;title=Sage CRM joins Microsoft, Salesforce in the cloud'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);try{zwShowDetails('8a7c9fef2498713201249c4fce672af2','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage pilots cloud edition of Sage SalesLogix <\/a><\/div><div class='zwContentExtra' id='extra_2'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.echannelline.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);'>eChannelLine<\/a><\/span><span class='zwDate '>September 15, 2009<\/span><\/div><div class='zwContentText' id='zw_2'>Sage CRM Solutions is piloting a cloud computing edition of the Sage SalesLogix CRM suite for commercial availability in early 2010. Sage is also demonstrating Sage SalesLogix in the cloud this week at the Gartner CRM Summit in Scottsdale, ...<span class='zwTextReadMore'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);try{zwShowDetails('8a7c9fef2498713201249c4fce672af2','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964&amp;title=Sage pilots cloud edition of Sage SalesLogix '><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964&amp;title=Sage pilots cloud edition of Sage SalesLogix '><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);try{zwShowDetails('8a7c9fef2498713201249c58baac2b8d','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage SVP Larry Ritter Talks ACT! 2010<\/a><\/div><div class='zwContentExtra' id='extra_3'><span class='zwFavicon' id='zwFaviconSource'><img src='http://crm2.typepad.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);'>Brent&#039;s Social CRM Blog<\/a><\/span><span class='zwDate '>September 14, 2009<\/span><\/div><div class='zwContentText' id='zw_3'>Sage SVP Larry Ritter Talks ACT! 2010   I recently did a post over on Paul Greenberg&#039;s ZDNet blog going over a few thoughts I had on CRM magazine&#039;s 2009 Market Leader awards. I participated in the small business suite category. Check ...<span class='zwTextReadMore'><a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);try{zwShowDetails('8a7c9fef2498713201249c58baac2b8d','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html&amp;title=Sage SVP Larry Ritter Talks ACT! 2010'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html&amp;title=Sage SVP Larry Ritter Talks ACT! 2010'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_4_li'><div class='zwContentTitle' id='zw_4_title'><a href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);try{zwShowDetails('8a7c9fef2307414d01230b086fe327f1','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Conference Call: The Benefits Companies and Sage Software discuss CRM <\/a><\/div><div class='zwContentExtra' id='extra_4'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.dmnews.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);'>DMNews<\/a><\/span><span class='zwDate '>August 7, 2009<\/span><\/div><div class='zwContentText' id='zw_4'>Q: What makes Sage a good fit for you - what are some key qualities of a good CRM provider?  Bill Sells: The biggest key for CRM for us is the customization capabilities. Second is having support and input from Sage. The conversations we had ...<span class='zwTextReadMore'><a href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);try{zwShowDetails('8a7c9fef2307414d01230b086fe327f1','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F&amp;title=Conference Call: The Benefits Companies and Sage Software discuss CRM '><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F&amp;title=Conference Call: The Benefits Companies and Sage Software discuss CRM '><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zwContentFoot' style='clear:both'><a href='http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a0ec5f7011a123776f700ed' onclick='zwOpenLiteReader8a7caa111a0ec5f7011a124c0170010f(\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a0ec5f7011a123776f700ed\",\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a0ec5f7011a123776f700ed\");return false;' target='_blank'>More Articles...<\/a><\/li><\/ul><\/div>"};
var v8a7caa111a0ec5f7011a124c0170010f_details = {"v8a7c9fef2498713201249c57c9852b39":{"hiddenOpening":"<div id='zw_details_8a7c9fef2498713201249c57c9852b39' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2498713201249c57c9852b39'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_0'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);zwShowDetails(\"8a7c9fef2498713201249c4ebc652adc\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);' target='_blank' >ACT! 2010 Gets More Social<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_0'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.ducttapemarketing.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);'>Duct Tape Marketing<\/a><\/span><span class='zwDate '>September 29, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><p>The latest release of ACT! CRM software (2010) includes a feature that I&#039;ve been pushing for and am starting to see as standard fare in CRM - the inclusion of a contact&#039;s social media activity stream. Now, from inside a contact record you can view that contact&#039;s activity on Facebook, LinkedIn, or twitter. Subscribe to RSS for their blog or even custom searches for their industry or competition. In addition, you can respond to something you read right from the record. <\/p> <p>The bottom line is that having this kind of data can help fill in the total picture when it comes to a prospect or client and make you much smarter and more efficient in your follow-up and relationship building. I contend that you should be paying attention to this kind of information anyway, so now it&#039;s easier to do.<\/p> <p><a href=\"http://www.ducttapemarketing.com/blog/wp-content/uploads/2009/09/screenshot_1.jpg\"><img src=\"http://www.ducttapemarketing.com/blog/wp-content/uploads/2009/09/screenshot_1.jpg\" alt=\"screenshot_1\" title=\"screenshot_1\" class=\"alignnone size-full wp-image-4195\" height=\"285\" width=\"450\"/><\/a><\/p> <p><em>Social media activity for a contact displays inside the record (click to enlarge)<\/em><\/p> <p>Another great feature is the full integration of email marketing. ACT has enjoyed a nice relationship with an email service called SwiftPage. The SwiftPage offering is now fully baked in as a paid subscription option called ACT Email Marketing. This subscription allows you to easily market to any segment or your entire database through email from within ACT! The service has some very robust campaign features (a record can be added to your database and a campaign and automatically receive a series of predefined emails.) Tracking user interaction with your emails sent is also very powerful with this tool, giving you the ability to analyze your hottest leads based on whether they read or take action in response to an email.<\/p> <p>Overall I think I like the layout better and search throughout is much improved. You no longer have to back to the lookup screen to find a specific record.<\/p> <p>There are many CRM tools to choose from, but for many small businesses ACT! is plenty powerful, simple and low cost. With these enhancements it&#039;s an improved tool as well.<\/p> <p><em>Disclosure: Sage Software, the maker of ACT!, is a client of Duct Tape Marketing and the Duct Tape Marketing Coach Network. <\/em><\/p><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F&amp;title=ACT! 2010 Gets More Social'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F&amp;title=ACT! 2010 Gets More Social'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.ducttapemarketing.com%2Fblog%2F2009%2F09%2F29%2Fact-2010-gets-more-social%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; 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<a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);zwShowDetails(\"8a7c9fef2498713201249c57c9852b39\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);zwShowDetails(\"8a7c9fef2498713201249c4fce672af2\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);' target='_blank' >Sage CRM joins Microsoft, Salesforce in the cloud<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_1'><span class='zwFavicon' id='zwFaviconSource'><img src='http://news.zdnet.co.uk/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);'>ZD Net<\/a><\/span><span class='zwDate '>September 17, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><p><strong>The CRM arm of UK business software maker Sage has begun pilot usage of a cloud-computing version of its software suite, hosted on Amazon&#039;s EC2 cloud infrastructure.<\/strong><\/p> <p><a title=\"Sage Software - BNET\" href=\"http://resources.bnet.com/topic/Sage&#043;Software.html\" target=\"\">Sage<\/a> CRM unveiled the cloud version of its SalesLogix suite at the Gartner CRM Summit in Arizona this week. The software should be commercially available from early 2010, the company said, although no information about regional variations has been given.<\/p> <p>The SalesLogix cloud suite offers advantages over traditional SaaS (software-as-a-service) products, in that business will retain ownership of all their data and processes, Sage said.<\/p> <p>&quot;While first-generation software-as-a-service generated a lot of interest, people will look back on this era as a period of big-iron, centralised operations that restrict the ability to customise the solutions,&quot; said Joe Bergera, executive vice president and general manager, Sage CRM Solutions.<\/p> <p>Bergera added that where some older-generation SaaS offerings force users to cede some control to the SaaS companies that host the software, Sage&#039;s approach gives more control back to the data owner, who can choose when to upgrade to the latest cloud-computing edition of Sage SalesLogix rather than following upgrade schedules dictated to them by their service provider.<\/p> <p>&quot;The next wave of <a title=\"Why cloud turbulence will leave users unruffled\" href=\"http://resources.zdnet.co.uk/articles/comment/0,1000002985,39746757,00.htm\" target=\"\">cloud computing<\/a> will benefit customers by providing a highly distributed and flexible deployment model that shifts control of the service to their favour, rather than SaaS vendors, so they can better tailor their CRM experience in a way that optimally suits their business,&quot; he said.<\/p> <p>Sage also said its cloud service will benefit customers by allowing them to tailor its CRM software to the needs of specific departments.<\/p> <p>Sage began incorporating some internet capabilities into its CRM software in 2008, including a hosted version. In March last year, the company announced that it would be adding more internet functionality, including to its three lines of CRM software - ACT by Sage, Sage CRM and Sage SalesLogix - over a two-year period, including the ability to draw information from sources such as the business social-networking site LinkedIn.<\/p> <p>In July, <a title=\"Microsoft to integrate Twitter into its CRM\" href=\"http://news.zdnet.co.uk/software/0,1000000121,39672885,00.htm\" target=\"\">Microsoft announced that its Dynamics CRM<\/a> software would have a &#039;Social Networking Accelerator&#039; component, which will allow companies to monitor what customers are saying on Twitter, and to provide information about products and services based on that data.<\/p> <p>Analyst Gartner estimates the current market for cloud services at &#036;46.4bn (&pound;28bn), which it says could increase to &#036;150.1bn by 2013.<\/p><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm&amp;title=Sage CRM joins Microsoft, Salesforce in the cloud'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm&amp;title=Sage CRM joins Microsoft, Salesforce in the cloud'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fnews.zdnet.co.uk%2Finternet%2F0%2C1000000097%2C39755145%2C00.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);zwShowDetails(\"8a7c9fef2498713201249c57c9852b39\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);zwShowDetails(\"8a7c9fef2498713201249c4fce672af2\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2498713201249c4fce672af2":{"hiddenOpening":"<div id='zw_details_8a7c9fef2498713201249c4fce672af2' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2498713201249c4fce672af2'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_2'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);zwShowDetails(\"8a7c9fef2498713201249c4ebc652adc\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);zwShowDetails(\"8a7c9fef2498713201249c58baac2b8d\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);' target='_blank' >Sage pilots cloud edition of Sage SalesLogix <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_2'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.echannelline.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);'>eChannelLine<\/a><\/span><span class='zwDate '>September 15, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'>Sage CRM Solutions is piloting a cloud computing edition of the Sage SalesLogix CRM suite for commercial availability in early 2010. Sage is also demonstrating Sage SalesLogix in the cloud this week at the Gartner CRM Summit in Scottsdale, Arizona. &quot;While first generation Software-as-a-Service generated a lot of interest, people will look back on this era as a period of big-iron, centralized operations that restrict the ability to customize the solutions,&quot; explained Joe Bergera, executive vice president and general manager, Sage CRM Solutions. &quot;The next wave of Cloud Computing will benefit customers by providing a highly distributed and flexible deployment model that shifts control of the service to their favor, rather than SaaS vendors, so they can better tailor their CRM experience in a way that optimally suits their business.&quot; For more information visit www.sagecrmsolutions.com or http://community.sagesaleslogix.com. <\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964&amp;title=Sage pilots cloud edition of Sage SalesLogix '><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964&amp;title=Sage pilots cloud edition of Sage SalesLogix '><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.echannelline.com%2Fusa%2Fbrief.cfm%3Fitem%3D16964'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; 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<a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);zwShowDetails(\"8a7c9fef2498713201249c4fce672af2\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);zwShowDetails(\"8a7c9fef2307414d01230b086fe327f1\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);' target='_blank' >Sage SVP Larry Ritter Talks ACT! 2010<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_3'><span class='zwFavicon' id='zwFaviconSource'><img src='http://crm2.typepad.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);'>Brent&#039;s Social CRM Blog<\/a><\/span><span class='zwDate '>September 14, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><h3 class=\"entry-header\">Sage SVP Larry Ritter Talks ACT! 2010<\/h3> <div class=\"entry-content\"> <div class=\"entry-body\"> <p>I recently did a post over on Paul Greenberg&#039;s ZDNet blog going over a few thoughts I had on CRM magazine&#039;s 2009 Market Leader awards. I participated in the <a href=\"http://www.nxtbook.com/nxtbooks/crmmedia/crm0909/index.php?startid=28&#035;/36\" target=\"_blank\">small business suite category<\/a>. <a href=\"http://bit.ly/Cy74s\" target=\"_blank\">Check out my addendum to CRM mag awards post by clicking here<\/a>.<\/p> <p>One of the vendors in the leader category was Sage for it&#039;s ACT! contact management application. ACT! has been around forever, and has close to three million users. But with ACT! 2010 - the latest version released at the beginning of the month - Sage really brought the application into the &quot;Social Age&quot; with the ability to track information from Twitter, LinkedIn and other sites from within the app.<\/p> <p>I recently had an opportunity to speak with <a href=\"http://community.act.com/t5/Larry-Ritter-s-Development-Blog/bg-p/Blog_CRM_Dev\" target=\"_blank\">Larry Ritter<\/a>, Sage SVP and GM of CRM Solutions, to get some insight into what&#039;s new with ACT! 2010 and how it might impact the lives of the huge customer base. Larry touches on the why they changed the interface, the ability to track social network information, and the new email marketing/drip marketing capabilities that ACT! 2010 provides. Larry also discusses how members of the <a href=\"http://community.act.com/\" target=\"_blank\">ACT! community site<\/a> are helping to shape the direction Sage is taking with the product.<\/p> <p>You can check out the conversation by clicking on the player below, or by <a href=\"http://www.box.net/shared/static/foetyz2miy.mp3\" target=\"_blank\">downloading the mp3 file here<\/a>:<\/p> <p><object style=\"width: 265px; height: 110px;\" type=\"application/x-shockwave-flash\" data=\"http://assets.myflashfetish.com/swf/mp3/mff-pill.swf\" height=\"110\" width=\"265\"><param name=\"movie\" value=\"http://assets.myflashfetish.com/swf/mp3/mff-pill.swf\"><\/param> <param name=\"quality\" value=\"high\"><\/param> <param name=\"scale\" value=\"noscale\"><\/param> <param name=\"salign\" value=\"TL\"><\/param> <param name=\"wmode\" value=\"transparent\"><\/param> <param name=\"flashvars\" value=\"myid=29670922&amp;path=2009/09/14&amp;mycolor=E7EED5&amp;mycolor2=E9E7E3&amp;mycolor3=F4EAC4&amp;autoplay=false&amp;rand=0&amp;f=4&amp;vol=100&amp;pat=0&amp;grad=false&amp;ow=265&amp;oh=110\"><\/param><\/object><\/p> <p>BTW today Sage announced a pilot cloud computing initiative for its SalesLogix product. I haven&#039;t had a chance to digest this yet, but you can <a href=\"http://www2.marketwire.com/mw/release_html_b1?release_id=536522\" target=\"_blank\">check out the press release to learn more<\/a>.<\/p><\/div><\/div><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html&amp;title=Sage SVP Larry Ritter Talks ACT! 2010'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html&amp;title=Sage SVP Larry Ritter Talks ACT! 2010'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fcrm2.typepad.com%2Fbrents_blog%2F2009%2F09%2Fsage-svp-larry-ritter-talks-act-2010.html'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; 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<a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);zwShowDetails(\"8a7c9fef2498713201249c58baac2b8d\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);' target='_blank' >Conference Call: The Benefits Companies and Sage Software discuss CRM <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_4'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.dmnews.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);'>DMNews<\/a><\/span><span class='zwDate '>August 7, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><b>Q: What makes Sage a good fit for you - what are some key qualities of a good CRM provider?<\/b><br/> <br/> <i><b>Bill Sells<\/b><\/i>: The biggest key for CRM for us is the customization capabilities. Second is having support and input from Sage. The conversations we had with them gave us ideas on how to direct the management of our data and how to implement more efficiently. I don&#039;t know if we would have been able to do that without working with Sage. <br/> <br/> <b>Q: What are some best practices for small businesses using CRM products?<\/b><br/> <br/> <i><b>Justin Andaloro<\/b><\/i>: Know how to get the information out, and be able to track the stats on your data. You have to know how to separate and organize between prospects and clients and between different types of clients. A few months ago, there was a regulation change that affected a lot of our health insurance clients. Having CRM in place allowed us to pinpoint clients who were affected by this regulation. We used Sage&#039;s Swiftpage to draft an e-mail and send out the legislation update, and we tracked who opened that e-mail and who didn&#039;t. If they didn&#039;t read it, we knew we had to communicate that important change in another way. <br/> <br/> <i><b>Larry Ritter<\/b><\/i>: You need to keep it simple. Start small, think big. It&#039;s easy to get yourself whipped into a frenzy thinking of all the things you can do and insights you can make. Consider how to get existing data into a new system - can you do it quickly and easily, and can you incrementally add things to it? The other tip is, if you don&#039;t have expertise or interest in developing expertise, work with someone who does, like a business partner. It is money well-spent.<br/> <br/> <b>Q: What&#039;s on the horizon for CRM?<\/b><br/> <br/> <i><b>LR<\/b><\/i>: A lot of the questions I&#039;m asked today are around social media and how that fits with CRM. Social media is a great, vast source of information, and what&#039;s different about it and what&#039;s relevant about CRM is that social can help information find you. If you are a good client of mine, I can follow what you&#039;re doing and what you&#039;re posting on Twitter and Facebook. The advantage in a CRM system is that you can aggregate this information and filter it down so you can know more about your best accounts. The really interesting thing going on in CRM and social media is in finding information about companies of interest and information on what other people are saying about you. There&#039;s a great opportunity with CRM to monitor these communities or networks that are talking about your product and the ability for you to take action on it. <br/> <br/> <i><b>JA<\/b><\/i>: I would say the biggest piece is integrating our data and our information on clients and what we have on our prospects and integrating all of that with social media. I think social is huge, and using that information to our advantage and integrating those is the next step for us.<br/> <br/> <i><b>LR<\/b><\/i>: For smaller companies, it does apply more to contact aggregation: how to use social media to improve the ability to sell and market to people that I already know and find more information about them. For a small business, anything and everything I can find about my existing customer to appear more knowledgeable about them than my competitors is a huge advantage.<\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F&amp;title=Conference Call: The Benefits Companies and Sage Software discuss CRM '><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F&amp;title=Conference Call: The Benefits Companies and Sage Software discuss CRM '><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.dmnews.com%2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM%2Farticle%2F141340%2F'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);zwShowDetails(\"8a7c9fef2498713201249c58baac2b8d\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"}};
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