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By Lauren McKay  Posted May 20, 2009                 ...<span class='zwTextReadMore'><a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122096153430ec4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx&#039;);try{zwShowDetails('8a7c9fef21ff14130122096153430ec4','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.destinationcrm.com%2FArticles%2FCRM-News%2FDaily-News%2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx&amp;title=Sage Expands Its Social and Cloud Computing Plans '><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.destinationcrm.com%2FArticles%2FCRM-News%2FDaily-News%2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx&amp;title=Sage Expands Its Social and Cloud Computing Plans '><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.destinationcrm.com%2FArticles%2FCRM-News%2FDaily-News%2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.destinationcrm.com%2FArticles%2FCRM-News%2FDaily-News%2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_1_li'><div class='zwContentTitle' id='zw_1_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D64478A-9CA9-0001-8791-10001DF0B980&amp;CardId=117682&amp;RowIndex=0&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c01205e33d0652f81&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D64478A-9CA9-0001-8791-10001DF0B980&#037;26CardId&#037;3D117682&#037;26RowIndex&#037;3D0&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef203b2b3c01205e33d0652f81','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing<\/a><\/div><div class='zwContentExtra' id='extra_1'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.sagenorthamerica.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D64478A-9CA9-0001-8791-10001DF0B980&amp;CardId=117682&amp;RowIndex=0&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c01205e33d0652f81&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D64478A-9CA9-0001-8791-10001DF0B980&#037;26CardId&#037;3D117682&#037;26RowIndex&#037;3D0&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);'>Sage<\/a><\/span><span class='zwDate '>March 30, 2009<\/span><\/div><div class='zwContentText' id='zw_1'>Scottsdale ,  AZ - Mar 30, 2009 - Sage North America today announced the Sage SalesLogix Online Community for Sage SalesLogix CRM customers, business partners, employees, and anyone with interests in CRM, business process automation, and ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D64478A-9CA9-0001-8791-10001DF0B980&amp;CardId=117682&amp;RowIndex=0&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c01205e33d0652f81&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D64478A-9CA9-0001-8791-10001DF0B980&#037;26CardId&#037;3D117682&#037;26RowIndex&#037;3D0&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef203b2b3c01205e33d0652f81','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);try{zwShowDetails('8a7c9fef21ff14130122095eed790eb2','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips<\/a><\/div><div class='zwContentExtra' id='extra_2'><span class='zwFavicon' id='zwFaviconSource'><img src='http://callcenterinfo.tmcnet.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);'>Contact Center Solutions<\/a><\/span><span class='zwDate '>February 24, 2009<\/span><\/div><div class='zwContentText' id='zw_2'>Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips  By Brendan B. Read, \nSenior Contributing Editor     In today&#039;s economy, every buyer is golden. The ability to survive through today&#039;s climate and be ready for the growth tomorrow ...<span class='zwTextReadMore'><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);try{zwShowDetails('8a7c9fef21ff14130122095eed790eb2','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><div title=\"header=[&lt;b&gt;&lt;i&gt;Editor Comment:&lt;/i&gt;&lt;/b&gt; David van Toor quoted] cssheader=[xi_clip_comment_tt] body=[] cssbody=[hidden]\"><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);try{zwShowDetails('8a7c9fef1faa9589011fafc9dc940578','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips<\/a><\/div><\/div><div class='zwContentExtra' id='extra_3'><span class='zwFavicon' id='zwFaviconSource'><img src='http://callcenterinfo.tmcnet.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);'>TMCnet.com<\/a><\/span><span class='zwDate '>February 24, 2009<\/span><\/div><div class='zwContentText' id='zw_3'>In today&#039;s economy, every buyer is golden. The ability to survive through today&#039;s climate and be ready for the growth tomorrow depends on building in that buyer loyalty. That is where customer relationship management (CRM) solutions ...<span class='zwTextReadMore'><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);try{zwShowDetails('8a7c9fef1faa9589011fafc9dc940578','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zw_4_li'><div class='zwContentTitle' id='zw_4_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D6445D4-9BD0-0001-E395-1A901ABB135D&amp;CardId=114336&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c0120437c20940bef&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D6445D4-9BD0-0001-E395-1A901ABB135D&#037;26CardId&#037;3D114336&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef203b2b3c0120437c20940bef','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>Sage SalesLogix Today Rapid-Deployment CRM Includes All IT Provisions Small Businesses Need To Have On-Premises Or Hosted System Running In 24 Hours<\/a><\/div><div class='zwContentExtra' id='extra_4'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.sagenorthamerica.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D6445D4-9BD0-0001-E395-1A901ABB135D&amp;CardId=114336&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c0120437c20940bef&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D6445D4-9BD0-0001-E395-1A901ABB135D&#037;26CardId&#037;3D114336&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);'>Sage<\/a><\/span><span class='zwDate '>March 23, 2009<\/span><\/div><div class='zwContentText' id='zw_4'>Scottsdale ,  AZ - Mar 23, 2009 - Sage North America today announced &quot;Sage SalesLogix Today,&#039; a new rapidly-deployable CRM offering for small businesses. Sage SalesLogix Today is a specially configured Sage SalesLogix system on an ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D6445D4-9BD0-0001-E395-1A901ABB135D&amp;CardId=114336&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c0120437c20940bef&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D6445D4-9BD0-0001-E395-1A901ABB135D&#037;26CardId&#037;3D114336&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef203b2b3c0120437c20940bef','8a7caa111a0ec5f7011a124c0170010f')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Today Rapid-Deployment CRM Includes All IT Provisions Small Businesses Need To Have On-Premises Or Hosted System Running In 24 Hours'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Today Rapid-Deployment CRM Includes All IT Provisions Small Businesses Need To Have On-Premises Or Hosted System Running In 24 Hours'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><\/li><li id='zwContentFoot' style='clear:both'><a href='http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a0ec5f7011a123776f700ed' onclick='zwOpenLiteReader8a7caa111a0ec5f7011a124c0170010f(\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a0ec5f7011a123776f700ed\",\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a0ec5f7011a123776f700ed\");return false;' target='_blank'>More Articles...<\/a><\/li><\/ul><\/div>"};
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&#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122096153430ec4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx&#039;);' target='_blank' >Sage Expands Its Social and Cloud Computing Plans <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_0'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.destinationcrm.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122096153430ec4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx&#039;);'>destinationcrm.com<\/a><\/span><span class='zwDate '>May 20, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'>   <table id=\"ArticleHead\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100&#037;\"><tbody><tr><td align=\"left\" valign=\"top\"><div class=\"timesHeader\"><span id=\"ctl00_ContentPlaceHolder1_ArticleTitle\">Sage Expands Its Social and Cloud Computing Plans <\/span><\/div> <div class=\"ArticleSubTitle\"><span id=\"ctl00_ContentPlaceHolder1_ArticleSummary\"><strong>Sage Insights &#039;09: <\/strong>Executives revisit the Sage CRM 2010 roadmap with insight into what CRM users want -- and are ready for. <\/span><\/div> <div class=\"ArticleAuthor\"> <span class=\"readarticlestories_articleauthors\">By <a id=\"ctl00_ContentPlaceHolder1_rptAuthors_ctl01_Author\" href=\"http://www.destinationcrm.com/Authors/2663-Lauren-McKay.htm\">Lauren McKay<\/a><\/span> <\/div> <div class=\"ArticlePostDate\">Posted May 20, 2009<\/div> <\/td><td> <div class=\"ArticleSidebarBoxes\"> <div class=\"ArticleSidebarContentContainer\">             <table border=\"0\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td colspan=\"2\"> <span id=\"sharethis_0\"><a st_page=\"home\" href=\"http://www.destinationcrm.com/Articles/CRM-News/Daily-News/javascript:void&#037;280&#037;29\" title=\"ShareThis via email, AIM, social bookmarking and networking sites, etc.\" class=\"stbutton stico_default\"><span st_page=\"home\" class=\"stbuttontext\">ShareThis<\/span><\/a><\/span><\/td><\/tr><tr><td><img src=\"/images/TemplateImages/sidebarPrinter.gif\" align=\"absmiddle\" height=\"25\" width=\"25\"/><\/td><td class=\"ArticleSidebarItems\" align=\"left\" valign=\"middle\"><a id=\"ctl00_ContentPlaceHolder1_PrintArticleTextLink\" href=\"http://www.destinationcrm.com/Articles/PrintArticle.aspx?ArticleID=53909\" target=\"_printversion\"><\/a><\/td><\/tr><tr><td><img src=\"/images/TemplateImages/sidebarComment.gif\" align=\"absmiddle\" height=\"21\" width=\"25\"/><\/td><td class=\"ArticleSidebarItems\" align=\"left\" valign=\"middle\"><a id=\"ctl00_ContentPlaceHolder1_AddComment\" href=\"http://www.destinationcrm.com/Comments/Default.aspx?ArticleID=53909\"><\/a><\/td><\/tr><\/tbody><\/table> <\/div> <\/div> <div class=\"readarticle_currentpage\"> Page 1 <\/div> <\/td><\/tr><\/tbody><\/table>   <table style=\"margin: 10px 0px;\" cellpadding=\"0\" cellspacing=\"0\"><tbody><tr><td valign=\"top\"><br/><table style=\"border: 1px solid rgb(187, 187, 187); margin: 0px 5px;\" align=\"left\"><tbody><tr><td align=\"center\"><img src=\"http://www.destinationcrm.com/Images/ArticleImages/ArticleImage.4486.jpg\"/><\/td><\/tr><\/tbody><\/table><p><strong>NASHVILLE -<\/strong> As software vendors are wont to do, Sage took the occasion of its annual gathering to put its corporate strategy and development roadmaps on prime display. So the fact that a number of presentations at Sage&#039;s Insights Partner Conference here last week was devoted to Sage CRM strategies and objectives came as no surprise. Joe Bergera, Sage CRM&#039;s executive vice president, and Larry Ritter, the division&#039;s senior vice president, fleshed out what those strategies could mean for the Sage CRM customer base. Instead of paying tribute to the bells and whistles the software will eventually provide, the two executives stuck to the end-user benefits and how the features will transform business.<\/p><p>&quot;The real value in CRM is about the aggregation and [the] taking action,&quot; Ritter told industry analysts and members of the press during an intimate briefing on CRM strategy. Ritter was referring especially to social capabilities that Sage CRM products -- in particular Act! by Sage -- are embracing. &quot;Sticking [in] a Twitter plug-in is interesting,&quot; he said. &quot;But the ability to go out into the social media space and track what people are saying about your products -- and then schedule your team to call them and record that and put it back into CRM -- is where the opportunities are.&quot;<\/p>  <div id=\"google_ads_div_dCRM-TextAds\">  <hr color=\"&#035;808080\"><\/hr><br/><hr color=\"&#035;808080\"><\/hr> <\/div>  <p>In earlier keynote presentations during the week, Sage had announced Act! by Sage plug-ins that would connect to Twitter and Facebook. Users will now not only be able to send tweets directly from the Act! interface, they will be able to aggregate data from social networks to fill out a customer&#039;s contact information.<\/p><p>Ritter noted that social CRM is still young, and that it lacks maturity, but Bergera pointed to signs of growing interest, especially among Act! users. Social networking is certainly a familiar feature to the Act! user base: The Act! by Sage Community site, for example, <a href=\"http://www.destinationcrm.com/Articles/Columns-Departments/Insight/Social-Support-for-Software-53316.aspx\">had more than 8.9 million page views and 266,000 searches in its first year<\/a>, according to the company.<\/p><p>Interest doesn&#039;t necessarily equate to adoption, though. Two SalesLogix customers presented during the Insights briefing. Neither mentioned social capabilities in their presentations, and when asked further about their social initiatives, the executives said they weren&#039;t ready or didn&#039;t think it was right for their businesses. In recommending a good place to start with social strategy, Denis Pombriant, founder and principal of CRM consultancy Beagle Research Group, pointed out that for those two customers in particular -- and perhaps the typical Sage user -- today might still be too soon to take an offensive approach to social. There are positive ways to begin using social methods as a defense, he said -- listening to and learning from the social Web in oprder to glean what people are saying about your company.<br/> <br/>The second hot topic of the week was cloud computing. Sage occupies an uncommon position in terms of cloud computing, essentially challenging the idea -- put forth most often by software-as-a-service vendors such as Salesforce.com -- that everything is moving toward the cloud. Sage instead offers Saleslogix Today, which employs what the company calls a &quot;software-plus-services&quot; approach -- a hybrid model that still requires software installed on the premises, but nevertheless offers users access to Web-based applications. Additionally, SalesLogix Today is a tangible appliance that hosts a company&#039;s data, but requires little set-up or support.<\/p><p>Laurie McCabe, a partner with analyst firm Hurwitz &amp; Associates, says the appliance market could represent a huge opportunity for Sage. &quot;It gets at the religious dogma, &#039;It&#039;s got to be in the cloud,&#039; &quot; she says. &quot;The reason cloud computing has such a compelling value proposition is that it solves a lot of problems -- but it&#039;s not the only way [to do so].&quot;<\/p><p>Still, McCabe says an appliance-based approach just might be ideal for a small business hesitantly looking to move forward. &quot;A big part of the [small-business] market segment [is] looking and hearing of cloud computing,&quot; she points out. &quot;To them, it sounds good -- but they&#039;re not quite ready.&quot;<\/p><p>Sue Swenson, president and chief executive officer of Sage North America, noted in her welcoming keynote on Monday that SalesLogix Today has been a bright spot for the company, garnering a healthy amount of interest.<\/p><p>For partners or tech-savvy customers wanting to bring Sage CRM into the cloud, the vendor has attempted to simplify the process: Sage announced an arrangement with Amazon.com&#039;s Amazon Web Services for cloud capabilities, and has also integrated the Amazon sign-up experience into Sage applications.<\/p><p><em>News relevant to the customer relationship management industry is posted several times a day on destinationCRM.com, in addition to the news section Insight that appears every month in the pages of CRM magazine. 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<a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122096153430ec4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Expands-Its-Social-and-Cloud-Computing-Plans--53909.aspx&#039;);zwShowDetails(\"8a7c9fef21ff14130122096153430ec4\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);zwShowDetails(\"8a7c9fef21ff14130122095eed790eb2\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D64478A-9CA9-0001-8791-10001DF0B980&amp;CardId=117682&amp;RowIndex=0&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c01205e33d0652f81&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D64478A-9CA9-0001-8791-10001DF0B980&#037;26CardId&#037;3D117682&#037;26RowIndex&#037;3D0&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_1'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.sagenorthamerica.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D64478A-9CA9-0001-8791-10001DF0B980&amp;CardId=117682&amp;RowIndex=0&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c01205e33d0652f81&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D64478A-9CA9-0001-8791-10001DF0B980&#037;26CardId&#037;3D117682&#037;26RowIndex&#037;3D0&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);'>Sage<\/a><\/span><span class='zwDate '>March 30, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><p><b>Scottsdale ,  AZ - Mar 30, 2009<\/b> - Sage North America today announced the Sage SalesLogix Online Community for Sage SalesLogix CRM customers, business partners, employees, and anyone with interests in CRM, business process automation, and managing customer experiences. The new community is monitored by Sage employees and available 24/7 for members to ask questions, search responses, collaborate on solving issues, and share ideas. A video introduction is available on the community homepage, <a href=\"http://community.sagesaleslogix.com/\">http://community.sagesaleslogix.com<\/a>.<\/p> <p>The Sage SalesLogix Online Community includes:<\/p> <ul> <li>Members with significant CRM product and industry knowledge to share and discuss.<\/li> <li>A Community Learning Lounge that provides Sage SalesLogix product advice, announcements, and member feedback.<\/li> <li>Leadership Blogs that share perspectives of the executives who guide the development of Sage CRM Solutions.<\/li> <li>Sage SalesLogix Product Discussion Boards to cover various topics of interest such as implementation, customization, list management, reporting, integration, and mobility.<\/li> <\/ul> <p>Sage SalesLogix is a full-featured, customizable CRM solution that provides businesses with a complete view of customer interactions across sales, marketing, customer service, and support functions via Web, Windows, and mobile device access options. For more details, visit <a href=\"http://www.sagecrmsolutions.com/saleslogix\">www.sagecrmsolutions.com/saleslogix<\/a>.<\/p> <p><strong>About Sage North America<br/> <\/strong>Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. At Sage, we live and breathe business every day. We are passionate about helping our customers achieve their ambitions. Our range of business software and services is continually evolving as we innovate to answer our customers&#039; needs. Our solutions support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage North America employs approximately 4,800 people and supports 2.9 million small and medium-size business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 14,500 people and supports more than 5.8 million customers worldwide. For more information, please visit the web site at <a href=\"http://www.sagenorthamerica.com/\">www.sagenorthamerica.com<\/a> or call 866-308-2378.<\/p> <p>&#035; &#035; &#035;<\/p> <p>&copy; 2009 Sage Software, Inc. All rights reserved. Sage, the Sage logos and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc. or its affiliated entities. All other trademarks are the property of their respective owners.<\/p> <p align=\"center\">&#035;&#035;&#035;<\/p><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Online Community Debuts As Hub For CRM Knowledge Sharing'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D64478A-9CA9-0001-8791-10001DF0B980%26CardId%3D117682%26RowIndex%3D0%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; 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<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D64478A-9CA9-0001-8791-10001DF0B980&CardId=117682&RowIndex=0&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c01205e33d0652f81&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D64478A-9CA9-0001-8791-10001DF0B980&#037;26CardId&#037;3D117682&#037;26RowIndex&#037;3D0&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef203b2b3c01205e33d0652f81\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);zwShowDetails(\"8a7c9fef1faa9589011fafc9dc940578\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);' target='_blank' >Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_2'><span class='zwFavicon' id='zwFaviconSource'><img src='http://callcenterinfo.tmcnet.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);'>Contact Center Solutions<\/a><\/span><span class='zwDate '>February 24, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><h2>Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips<\/h2><div class=\"wrapper5\"><\/div> <div class=\"titletop\"><img src=\"http://images.tmcnet.com/headshots/2008/brendan-read.jpg\" class=\"fl-lft wrapperrt10\" height=\"59\"/> By <a href=\"http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100150\">Brendan B. Read<\/a>, \nSenior Contributing Editor<\/div>  <div class=\"magic\"><\/div> <br/> <div class=\"article-wrapper\"> <div><span>In today&#039;s economy, every buyer is golden. The ability to survive through today&#039;s climate and be ready for the growth tomorrow depends on building in that buyer loyalty. That is where customer relationship management (CRM) solutions come in. You can use them effectively to know and serve your customers more effectively.<\/span><\/div> <div> <\/div> <div><span><a href=\"http://www.sagecrmsolutions.com/\">Sage Software<\/a> and <a href=\"http://www.swordciboodle.com/\">Sword Ciboodle<\/a> are two of the world&#039;s leading CRM suppliers. Here are their tips in how to gain and keep customer loyalty with CRM:<\/span><\/div> <div> <\/div> <div><strong><span>David van Toor, Senior Vice President and General Manager, Sage CRM Solutions North<br/> America<br/> <\/span><\/strong><span><br/> &#042;          Forget the surveys<\/span><\/div> <div> <\/div> <div><span>Although surveys may have merit in specific situations, overall they represent a waste of company time and resources and often mask real problems that need solving. It&#039;s rare that surveys ever provide a representative view of your customer base. Only highly dissatisfied or extremely satisfied customers tend to complete them. Anyway, your company probably doesn&#039;t have enough resources to properly follow up on all the data a survey may provide. <\/span><\/div> <div> <\/div> <div><span>Instead, assume that you do indeed have dissatisfied customers, and for each one of these you have an employee who knows about it. Empower these people to solve problems at the front line of interaction instead of wasting time on surveys. Addressing the root causes of problems as they occur is the ticket, and instilling this type of culture within your staff means there won&#039;t be big problems to blow time on surveying later.<br/> <br/> &#042;          Create and/or embrace the right communities<\/span><\/div> <div> <\/div> <div><span>To encourage and maintain loyalty you need to converse with your customers, and you need to do this where they congregate. More and more, social networks and online communities are where these conversations take place. Monitor and participate in these. You may have millions of customers which warrant creating a branded community to support them. Other scenarios may call for participating in industry-specific or customer/fan created communities. Maybe even all of the above. <\/span><\/div> <div> <\/div> <div><span>The value in doing so is tremendous. Generating goodwill, opening up dialogue that surfaces real problems and earned praise, empowering customers to help solve each other&#039;s problems - relieving your own tech support while growing your knowledgebase - and engaging customers to suggest improvements for your product or service are just a handful of initial benefits. Get out there and engage!<br/> <br/> &#042;          Leverage your data<\/span><\/div> <div> <\/div> <div><span>If you follow the above tips you&#039;ll collect a lot of useful customer data. Here&#039;s where the technology side of CRM comes in. Feed this information into your CRM system. Take advantage of the Web 2.0 features that some vendors like Sage are building into their CRM offerings to further automate and share customer intelligence. And most important, act on the data by deciding which pieces are essential to respond to, helpful to respond to, and (for some, perhaps) have no mutual benefit in responding to. It all comes back to getting good data into your system. If you can achieve this, you&#039;ll have all the details you&#039;ll ever need to satisfy your customers.<\/span><\/div> <div><strong> <\/strong><\/div> <div><strong><span>Paul White, COO, Sword Ciboodle USA<\/span><\/strong><\/div> <div><strong> <\/strong><\/div> <div><span>&#042;          Sketch an outstanding, affordable, communicable, customer experience<br/> <br/> Loyalty is improved when you tailor your processes to make it easy for your customers to access your services in a manner that is intuitive and effective. But that doesn&#039;t mean over-simplify! Look at how your customer interfaces with you for each goal they have.<br/> <br/> &#042;          Given your proposition - identify the most compelling questions and<br/> metrics<br/> <br/> Unique to your business, your brand and your customer&#039;s expectations is a set of metrics which, if improved, will increase loyalty. Make sure your customer-facing services measure these data points and apply careful management to improve them.<br/> <br/> &#042;          Explore channel preferences, revenues and costs - and implications of changing behavior<br/> <br/> Segment your customer base so that you can really understand their cost/value/potential value profiles. In some scenarios, having more than one product holding does not make a more valuable customer. In others, a customer who has registered for web self-service can actually become<br/> more costly. This analysis is key to creating value for and from customers.<br/> <br/> &#042;          Define critical data for a &#039;single customer view&#039;<br/> <br/> What information really encapsulates the customer for your business? As well as providing a single contact center desktop with historical transaction information, think about capturing the key information from the customer&#039;s perspective. What open cases do they have? What offers<br/> may be interesting to them and why? What processes have they engaged with recently? What is their cost/value profile? How did similar service problems get solved successfully by other agents recently?<br/> <br/> &#042;          Exploit existing data, processes and infrastructure<br/> <br/> CRM is not a new application silo, nor must it be used as a blunt instrument to replace too many legacy applications. Your existing application infrastructure might not provide the most intuitive<br/> interface between customer and business, but its role is still important. Creatively applying technology that extends these existing applications rather than replacing them accelerates return on investment and minimizes cost.<\/span><\/div><br/><i><a href=\"http://callcenterinfo.tmcnet.com/Analysis/articles/mailto:bread&#064;tmcnet.com\">Brendan B. Read<\/a> is TMCnet&#039;s Senior Contributing Editor. To read more of Brendan&#039;s articles, please visit his <a href=\"http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100150\">columnist page<\/a>.<\/i><br/><br/>Edited by <a href=\"http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100056&amp;nm=Stefania&#037;20Viscusi\">Stefania Viscusi<\/a><br/> <\/div><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; 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<a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef21ff14130122095eed790eb2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);zwShowDetails(\"8a7c9fef21ff14130122095eed790eb2\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D6445D4-9BD0-0001-E395-1A901ABB135D&CardId=114336&RowIndex=1&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c0120437c20940bef&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D6445D4-9BD0-0001-E395-1A901ABB135D&#037;26CardId&#037;3D114336&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef203b2b3c0120437c20940bef\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);' target='_blank' >Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_3'><span class='zwFavicon' id='zwFaviconSource'><img src='http://callcenterinfo.tmcnet.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);'>TMCnet.com<\/a><\/span><span class='zwDate '>February 24, 2009<\/span><\/div><div class=\"zwContentComment\" id=\"zw_3_ec\"><span id=\"zwCommentHead\">Editor&#039;s Note: <\/span>David van Toor quoted<\/div><div class='zwContentText'><span class='zwInline'><div><div><div><span>In today&#039;s economy, every buyer is golden. The ability to survive through today&#039;s climate and be ready for the growth tomorrow depends on building in that buyer loyalty. That is where customer relationship management (CRM) solutions come in. You can use them effectively to know and serve your customers more effectively.<\/span><\/div><br/><p style=\"PADDING-RIGHT: 5px; FLOAT: left\"> <\/p><div> <\/div><div><span><a href=\"http://www.sagecrmsolutions.com/\">Sage Software<\/a> and <a href=\"http://www.swordciboodle.com/\">Sword Ciboodle<\/a> are two of the world&#039;s leading CRM suppliers. Here are their tips in how to gain and keep customer loyalty with CRM:<\/span><\/div><div> <\/div><div><strong><span>David van Toor, Senior Vice President and General Manager, Sage CRM Solutions North<br/>America<br/><\/span><\/strong><span><br/>&#042;          Forget the surveys<\/span><\/div><div> <\/div><div><span>Although surveys may have merit in specific situations, overall they represent a waste of company time and resources and often mask real problems that need solving. It&#039;s rare that surveys ever provide a representative view of your customer base. Only highly dissatisfied or extremely satisfied customers tend to complete them. Anyway, your company probably doesn&#039;t have enough resources to properly follow up on all the data a survey may provide. <\/span><\/div><\/div><\/div><span class='zwTextReadMore'><a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);' target='_blank' >[Read Full Article]<\/a><\/span><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&amp;title=Sage, Sword Ciboodle Offer Timely Customer Loyalty Tips'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fcallcenterinfo.tmcnet.com%2FAnalysis%2Farticles%2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; 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<a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);zwShowDetails(\"8a7c9fef1faa9589011fafc9dc940578\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D6445D4-9BD0-0001-E395-1A901ABB135D&amp;CardId=114336&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c0120437c20940bef&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D6445D4-9BD0-0001-E395-1A901ABB135D&#037;26CardId&#037;3D114336&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Sage SalesLogix Today Rapid-Deployment CRM Includes All IT Provisions Small Businesses Need To Have On-Premises Or Hosted System Running In 24 Hours<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_4'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.sagenorthamerica.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D6445D4-9BD0-0001-E395-1A901ABB135D&amp;CardId=114336&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef203b2b3c0120437c20940bef&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D6445D4-9BD0-0001-E395-1A901ABB135D&#037;26CardId&#037;3D114336&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);'>Sage<\/a><\/span><span class='zwDate '>March 23, 2009<\/span><\/div><div class='zwContentText'><span class='zwInline'><p><b>Scottsdale ,  AZ - Mar 23, 2009<\/b> - Sage North America today announced &quot;Sage SalesLogix Today,&#039; a new rapidly-deployable CRM offering for small businesses. Sage SalesLogix Today is a specially configured Sage SalesLogix system on an intelligent server from Applianz Technologies, Inc. that can be shipped and set up within 24 hours, at the customer&#039;s convenience. Online user training, continuous backup and disaster recovery, one year of hardware assurance, and up to 30 hours of access to a dedicated Sage SalesLogix administrator during the first 90 days for remote implementation is included. Customers can run Sage SalesLogix Today on premises, or host it through Sage, and can buy their system up front or use 0&#037; financing for one to three years. All-inclusive pricing is as low as &#036;51 per user per month for 25 users with three-year financing.<\/p> <p>&quot;Sage SalesLogix Today provides all the IT elements and personal assistance needed to get small businesses quickly running with software-as-a-service style benefits at a fraction of SaaS costs, plus each customer owns their system and their data,&#039; said David van Toor, senior vice president and general manager, Sage CRM Solutions North America. &quot;Businesses should not have to give up finite costs for simplicity. Sage SalesLogix Today allows business owners and sales VP&#039;s to do what they do best, while also pleasing the CFO.&#039;<\/p> <p>Converged Communication Systems, LLC (<a target=\"_blank\" href=\"http://www.convergedsystems.com/\" title=\"www.convergedsystems.com\">www.convergedsystems.com<\/a>), a national provider of Avaya telecommunications solutions and support services for businesses ranging from 10 to 10,000&#043; employees, chose Sage SalesLogix Today over other hosted offerings. &quot;In the telephony industry we compete directly against hosted phone systems,&quot; noted Kevin Rubin, CTO. &quot;We see many businesses that initially chose hosted return to premise-based systems for huge cost savings, more features, greater reliability, and to keep their data safely onsite while owning their system. We applied this rationale to our CRM evaluation and we&#039;re implementing 15 on-premises Sage SalesLogix Today users. The hardware and software bundle price, plus the Sage SalesLogix Web customer portal and integration capabilities were additional factors that made this an easy decision.&quot;<\/p> <p>Additional Sage SalesLogix Today details:<\/p> <ul> <li>Full-featured CRM with sales, marketing, support, and service automation via Sage SalesLogix Web client for flexible access to business and customer data.<\/li> <li>Guided implementation includes Sage SalesLogix configuration, data import, and security settings to significantly reduce customer IT requirements.<\/li> <li>Hardware assurance includes 24/7 system monitoring and nightly data backup to protect data and ensure complete disaster recovery.<\/li> <li>Flexible payment options allow customers to pay the same price either up front or monthly over a one to three year period so they can own their CRM system and data.<\/li> <li>Customers are assigned a Sage account manager and local Sage SalesLogix Today authorized business partner for ongoing support and customization options.<\/li> <\/ul> <p>For more details, visit <a href=\"http://www.sagecrmsolutions.com/slxtoday\">www.sagecrmsolutions.com/slxtoday<\/a> or phone 877-851-7567.<\/p><\/span><div class='zwSocialLinks'><ul><li class='zwSocialLinks_images'><table><tr><td class='zwSocialLinks_image'><a target='_blank' title='Post to del.icio.us' href='http://del.icio.us/post?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Today Rapid-Deployment CRM Includes All IT Provisions Small Businesses Need To Have On-Premises Or Hosted System Running In 24 Hours'><img src='http://static.ziftsolutions.com/i/widgets/social_delicious.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Digg' href='http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*&amp;title=Sage SalesLogix Today Rapid-Deployment CRM Includes All IT Provisions Small Businesses Need To Have On-Premises Or Hosted System Running In 24 Hours'><img src='http://static.ziftsolutions.com/i/widgets/social_digg.png' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to StumbleUpon' href='http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_su.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><li class='zwSocialLinks_images'><table><tr><td><a target='_blank' title='Post to Facebook' href='http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.sagenorthamerica.com%2Fcompany%2Fnewsroom%2Fpress_releases%2Fdetails%3FCID%3D1D6445D4-9BD0-0001-E395-1A901ABB135D%26CardId%3D114336%26RowIndex%3D1%26Product%3D*%26Year%3D*'><img src='http://static.ziftsolutions.com/i/widgets/social_fb.gif' border='0'/><\/a><\/td><\/tr><\/table><\/li><\/ul><\/div><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://callcenterinfo.tmcnet.com/Analysis/articles/51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm' onclick='zTrkClick(this, &#039;8a7caa111a0ec5f7011a124c0170010f&#039;,&#039;8a7c9fef1faa9589011fafc9dc940578&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcallcenterinfo.tmcnet.com&#037;2FAnalysis&#037;2Farticles&#037;2F51091-sage-sword-ciboodle-offer-timely-customer-loyalty-tips.htm&#039;);zwShowDetails(\"8a7c9fef1faa9589011fafc9dc940578\",\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a0ec5f7011a124c0170010f\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"}};
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