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var v8a7caa111a138b24011a164c37e001b4_titles = {"visibleOpening":"<div id='zw_titles_8a7caa111a138b24011a164c37e001b4'>","visibleClosing":"<\/div>","hiddenOpening":"<div id='zw_titles_8a7caa111a138b24011a164c37e001b4' style='display:none'>","hiddenClosing":"<\/div>","contents":"<div id='zwTitle'>Blytheco - CRM News<span class='zwClear' ><\/span><\/div><div><ul class='zwContent'><li id='zw_0_li'><div class='zwContentTitle' id='zw_0_title'><a href='http://denispombriant.wordpress.com/2010/01/21/sage-evolves-on-demand-services/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2693aa1e0126d3b5684730f5&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdenispombriant.wordpress.com&#037;2F2010&#037;2F01&#037;2F21&#037;2Fsage-evolves-on-demand-services&#037;2F&#039;);\" target='_blank'>Sage evolves on-demand services<\/a><\/div><div class='zwContentExtra' id='extra_0'><span class='zwDate '>January 21, 2010<\/span><\/div><div class='zwContentText' id='zw_0'>A long time ago I wrote a white paper about how on-demand technology would change business.  The paper covered all of the ideas you&#039;d expect including lowering costs and improving access to on-demand applications.  But there was another part of the paper that speculated that if technology was that easy to come by then the next thing to look for was enhanced service based on the technology. In other words, technology access would cease being a gating factor in executing business ...<span class='zwTextReadMore'><a href='http://denispombriant.wordpress.com/2010/01/21/sage-evolves-on-demand-services/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2693aa1e0126d3b5684730f5&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdenispombriant.wordpress.com&#037;2F2010&#037;2F01&#037;2F21&#037;2Fsage-evolves-on-demand-services&#037;2F&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_1_li'><div class='zwContentTitle' id='zw_1_title'><a href='http://ow.ly/WVfL' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2693aa1e0126d3b659a5312b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fow.ly&#037;2FWVfL&#039;);\" target='_blank'>Sage SalesLogix v7.5.2: An Overview<\/a><\/div><div class='zwContentExtra' id='extra_1'><span class='zwDate '>January 15, 2010<\/span><\/div><div class='zwContentText' id='zw_1'>A couple of weeks ago, I viewed a webinar about Sage SalesLogix v7.5.2. I usually see a few webinars every month but I particularly liked this one. The presenter-Jason Askelson, Director of Professional Services-did a very good job at showing the highlights of the new release, providing a comparison between the previous version and the new one, giving an overview of the mobile version, and of how to ensure a successful upgrade and/or migration. Highlights of Version 7.5.2 Here are some of ...<span class='zwTextReadMore'><a href='http://ow.ly/WVfL' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2693aa1e0126d3b659a5312b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fow.ly&#037;2FWVfL&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://blogs.zdnet.com/crm/?p=1346&amp;tag=col1;post-1346' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2693aa1e0126d3bc4aa2320f&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1346&#037;26tag&#037;3Dcol1&#037;3Bpost-1346&#039;);\" target='_blank'>CRM 2010 Watchlist - Part IIA<\/a><\/div><div class='zwContentExtra' id='extra_2'><span class='zwDate '>January 4, 2010<\/span><\/div><div class='zwContentText' id='zw_2'>Sage This   might be the company that made the largest leap in 2009. Not only have they mastered the REST   architecture that is becoming increasingly important to Social CRM and mobile   devices, but they also have introduced social features in useful way via   their Saleslogix, SageCRM and even ACT! 2010 products) so that you can see   social feeds for customers and accounts.  This is on top of utilizing that simplified architecture (think HTTP) that is so smart when it comes to the Sage ...<span class='zwTextReadMore'><a href='http://blogs.zdnet.com/crm/?p=1346&amp;tag=col1;post-1346' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2693aa1e0126d3bc4aa2320f&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1346&#037;26tag&#037;3Dcol1&#037;3Bpost-1346&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><a href='http://blogs.zdnet.com/crm/?p=1302' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);\" target='_blank'>Okay Here Goes - CRM Forecast 2010 - Part I<\/a><\/div><div class='zwContentExtra' id='extra_3'><span class='zwDate '>December 21, 2009<\/span><\/div><div class='zwContentText' id='zw_3'>Just so you know, this year, I&#039;ll do even better than last year (notice by   adding the word &quot;even&#039; it makes it seem like I did really well last year   but will improve over that sterling performance. Looking Back at CRM 2009   Forecast and decide whether &quot;even&#039; is justified or just a psychological   ploy). One of the reasons for that is because of refinements to my incredibly good   algorithm that drove my forecast last year.  The old version was:  eu &#043; gw ...<span class='zwTextReadMore'><a href='http://blogs.zdnet.com/crm/?p=1302' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_4_li'><div class='zwContentTitle' id='zw_4_title'><a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);\" target='_blank'>ACT! by Sage 2010 &quot;sleek, modern&quot;<\/a><\/div><div class='zwContentExtra' id='extra_4'><span class='zwDate '>October 13, 2009<\/span><\/div><div class='zwContentText' id='zw_4'>ACT! by Sage 2010, already the most powerful contact management program for small and medium businesses, now sports a sleek, modern interface that makes the software&#039;s multitude of features easy to use even for new users who may have been overwhelmed by earlier versions. This latest edition retains all its amazing powers to organize, link, and display data on contacts and companies, together with its tight integration with Microsoft Outlook, while, for the first time, it adds the ...<span class='zwTextReadMore'><a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_5_li'><div class='zwContentTitle' id='zw_5_title'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);\" target='_blank'>ACT! 2010 Gets More Social<\/a><\/div><div class='zwContentExtra' id='extra_5'><span class='zwDate '>September 29, 2009<\/span><\/div><div class='zwContentText' id='zw_5'>The latest release of ACT! CRM software (2010) includes a feature that I&#039;ve been pushing for and am starting to see as standard fare in CRM - the inclusion of a contact&#039;s social media activity stream. Now, from inside a contact record you can view that contact&#039;s activity on Facebook, LinkedIn, or twitter. Subscribe to RSS for their blog or even custom searches for their industry or competition. In addition, you can respond to something you read right from the record.  The ...<span class='zwTextReadMore'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_6_li'><div class='zwContentTitle' id='zw_6_title'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);\" target='_blank'>Sage CRM joins Microsoft, Salesforce in the cloud<\/a><\/div><div class='zwContentExtra' id='extra_6'><span class='zwDate '>September 17, 2009<\/span><\/div><div class='zwContentText' id='zw_6'>The CRM arm of UK business software maker Sage has begun pilot usage of a cloud-computing version of its software suite, hosted on Amazon&#039;s EC2 cloud infrastructure. Sage CRM unveiled the cloud version of its SalesLogix suite at the Gartner CRM Summit in Arizona this week. The software should be commercially available from early 2010, the company said, although no information about regional variations has been given. The SalesLogix cloud suite offers advantages over traditional SaaS ...<span class='zwTextReadMore'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_7_li'><div class='zwContentTitle' id='zw_7_title'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);\" target='_blank'>Sage pilots cloud edition of Sage SalesLogix <\/a><\/div><div class='zwContentExtra' id='extra_7'><span class='zwDate '>September 15, 2009<\/span><\/div><div class='zwContentText' id='zw_7'>Sage CRM Solutions is piloting a cloud computing edition of the Sage SalesLogix CRM suite for commercial availability in early 2010. Sage is also demonstrating Sage SalesLogix in the cloud this week at the Gartner CRM Summit in Scottsdale, Arizona. &quot;While first generation Software-as-a-Service generated a lot of interest, people will look back on this era as a period of big-iron, centralized operations that restrict the ability to customize the solutions,&quot; explained Joe Bergera, ...<span class='zwTextReadMore'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_8_li'><div class='zwContentTitle' id='zw_8_title'><a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);\" target='_blank'>Sage SVP Larry Ritter Talks ACT! 2010<\/a><\/div><div class='zwContentExtra' id='extra_8'><span class='zwDate '>September 14, 2009<\/span><\/div><div class='zwContentText' id='zw_8'>Sage SVP Larry Ritter Talks ACT! 2010   I recently did a post over on Paul Greenberg&#039;s ZDNet blog going over a few thoughts I had on CRM magazine&#039;s 2009 Market Leader awards. I participated in the small business suite category. Check out my addendum to CRM mag awards post by clicking here. One of the vendors in the leader category was Sage for it&#039;s ACT! contact management application. ACT! has been around forever, and has close to three million users. But with ACT! 2010 - the ...<span class='zwTextReadMore'><a href='http://crm2.typepad.com/brents_blog/2009/09/sage-svp-larry-ritter-talks-act-2010.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2498713201249c58baac2b8d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fcrm2.typepad.com&#037;2Fbrents_blog&#037;2F2009&#037;2F09&#037;2Fsage-svp-larry-ritter-talks-act-2010.html&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_9_li'><div class='zwContentTitle' id='zw_9_title'><a href='http://phoenix.bizjournals.com/phoenix/stories/2009/08/31/daily23.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edc0ac452753&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fphoenix.bizjournals.com&#037;2Fphoenix&#037;2Fstories&#037;2F2009&#037;2F08&#037;2F31&#037;2Fdaily23.html&#039;);\" target='_blank'>Sage North America incorporates e-mail marketing, social media into latest version of ACT<\/a><\/div><div class='zwContentExtra' id='extra_9'><span class='zwDate '>September 1, 2009<\/span><\/div><div class='zwContentText' id='zw_9'>Sage North America is launching the latest incarnation of its popular ACT software with a new e-mail marketing component as well as more ties to social media to keep tabs on customer contacts. The ACT 2010 software debuted Tuesday. The company has used social networks to test beta versions of its software the last two years and wanted to offer access to the various networks integrated into its technology, said Larry Ritter, the company&#039;s senior vice president of product management for ...<span class='zwTextReadMore'><a href='http://phoenix.bizjournals.com/phoenix/stories/2009/08/31/daily23.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edc0ac452753&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fphoenix.bizjournals.com&#037;2Fphoenix&#037;2Fstories&#037;2F2009&#037;2F08&#037;2F31&#037;2Fdaily23.html&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_10_li'><div class='zwContentTitle' id='zw_10_title'><a href='http://www.usatoday.com/tech/news/2009-08-27-social-networks-marketers_N.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edbf7fe72745&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.usatoday.com&#037;2Ftech&#037;2Fnews&#037;2F2009-08-27-social-networks-marketers_N.htm&#039;);\" target='_blank'>More marketers use social networking to reach customers<\/a><\/div><div class='zwContentExtra' id='extra_10'><span class='zwDate '>August 28, 2009<\/span><\/div><div class='zwContentText' id='zw_10'>SAN FRANCISCO - Ford Motor has high hopes for Fiesta, a popular model abroad launching in the U.S. next year. So how does it introduce the subcompact car to Americans? A massive ad blitz on TV? In-house promotions at dealers nationwide? Nope.  In April, Ford tapped 100 top bloggers and gave them a Fiesta for six months. The catch: Once a month, they&#039;re required to upload a video on YouTube about the car, and they&#039;re encouraged to talk - no holds barred - about the Fiesta on their ...<span class='zwTextReadMore'><a href='http://www.usatoday.com/tech/news/2009-08-27-social-networks-marketers_N.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edbf7fe72745&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.usatoday.com&#037;2Ftech&#037;2Fnews&#037;2F2009-08-27-social-networks-marketers_N.htm&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_11_li'><div class='zwContentTitle' id='zw_11_title'><a href='http://blogs.forrester.com/business_process/2009/08/how-act-by-sage-software-transformed-the-customer-experience-by-social-media.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123ed9490f62692&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.forrester.com&#037;2Fbusiness_process&#037;2F2009&#037;2F08&#037;2Fhow-act-by-sage-software-transformed-the-customer-experience-by-social-media.html&#039;);\" target='_blank'>Case Study &#035;1: How ACT! by Sage Software Transformed the Customer Experience By Social Media<\/a><\/div><div class='zwContentExtra' id='extra_11'><span class='zwDate '>August 18, 2009<\/span><\/div><div class='zwContentText' id='zw_11'>The First Case Study in the Series About How to Deploy Customer Service Social Media! When I published the ROI of customer service social media, everyone had asked me - who is doing social media and what are they doing. To help those who haven&#039;t started down the social media path, I put together the 5 Best Practices of customer service social media. That doc is chocked full of ideas you can use today. And to provide more details on how companies have accomplished their goals for social ...<span class='zwTextReadMore'><a href='http://blogs.forrester.com/business_process/2009/08/how-act-by-sage-software-transformed-the-customer-experience-by-social-media.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123ed9490f62692&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.forrester.com&#037;2Fbusiness_process&#037;2F2009&#037;2F08&#037;2Fhow-act-by-sage-software-transformed-the-customer-experience-by-social-media.html&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_12_li'><div class='zwContentTitle' id='zw_12_title'><a href='http://www.mycustomer.com/topic/customer-intelligence/interview-larry-ritter-sage-crm' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edbdea3f2733&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.mycustomer.com&#037;2Ftopic&#037;2Fcustomer-intelligence&#037;2Finterview-larry-ritter-sage-crm&#039;);\" target='_blank'>Interview with Larry Ritter, Sage CRM<\/a><\/div><div class='zwContentExtra' id='extra_12'><span class='zwDate '>August 13, 2009<\/span><\/div><div class='zwContentText' id='zw_12'>Larry Ritter, senior vice president of product management at Sage CRM Solutions, sat down with Stuart Lauchlan in London recently to talk about Social CRM, sofware as a service, and the impact on the partner community. <span class='zwTextReadMore'><a href='http://www.mycustomer.com/topic/customer-intelligence/interview-larry-ritter-sage-crm' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edbdea3f2733&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.mycustomer.com&#037;2Ftopic&#037;2Fcustomer-intelligence&#037;2Finterview-larry-ritter-sage-crm&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_13_li'><div class='zwContentTitle' id='zw_13_title'><a href='http://searchcrm.techtarget.com/news/column/0,294698,sid11_gci1364116,00.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edaaf80226cd&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsearchcrm.techtarget.com&#037;2Fnews&#037;2Fcolumn&#037;2F0&#037;2C294698&#037;2Csid11_gci1364116&#037;2C00.html&#039;);\" target='_blank'>When interests coincide: Social CRM and vertical communities<\/a><\/div><div class='zwContentExtra' id='extra_13'><span class='zwDate '>August 10, 2009<\/span><\/div><div class='zwContentText' id='zw_13'>Social CRM is a hot topic, and for that reason, I&#039;m starting a regular column for SearchCRM.com that will, in your opinions, range from cool to lame, I&#039;m sure. Even with my loins girded for criticism and discussion, I think that before I get into the meat of this particular piece, I need to make something about social CRM clear. It doesn&#039;t replace traditional CRM. It extends it. And, just to settle things, here&#039;s a definition of social CRM that should suit your personal ...<span class='zwTextReadMore'><a href='http://searchcrm.techtarget.com/news/column/0,294698,sid11_gci1364116,00.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edaaf80226cd&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsearchcrm.techtarget.com&#037;2Fnews&#037;2Fcolumn&#037;2F0&#037;2C294698&#037;2Csid11_gci1364116&#037;2C00.html&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_14_li'><div class='zwContentTitle' id='zw_14_title'><a href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);\" target='_blank'>Conference Call: The Benefits Companies and Sage Software discuss CRM <\/a><\/div><div class='zwContentExtra' id='extra_14'><span class='zwDate '>August 7, 2009<\/span><\/div><div class='zwContentText' id='zw_14'>Q: What makes Sage a good fit for you - what are some key qualities of a good CRM provider?  Bill Sells: The biggest key for CRM for us is the customization capabilities. Second is having support and input from Sage. The conversations we had with them gave us ideas on how to direct the management of our data and how to implement more efficiently. I don&#039;t know if we would have been able to do that without working with Sage.   Q: What are some best practices for small businesses using ...<span class='zwTextReadMore'><a href='http://www.dmnews.com/Conference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM/article/141340/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230b086fe327f1&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.dmnews.com&#037;2FConference-Call-The-Benefits-Companies-and-Sage-Software-discuss-CRM&#037;2Farticle&#037;2F141340&#037;2F&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_15_li'><div class='zwContentTitle' id='zw_15_title'><a href='http://www.crmbuyer.com/story/If-You-Build-a-Branded-Online-Community-Will-Customers-Come-67790.html?wlc=1249593155&amp;wlc=1249669208' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230b00a1f92742&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.crmbuyer.com&#037;2Fstory&#037;2FIf-You-Build-a-Branded-Online-Community-Will-Customers-Come-67790.html&#037;3Fwlc&#037;3D1249593155&#037;26wlc&#037;3D1249669208&#039;);\" target='_blank'>If You Build a Branded Online Community, Will Customers Come?<\/a><\/div><div class='zwContentExtra' id='extra_15'><span class='zwDate '>August 6, 2009<\/span><\/div><div class='zwContentText' id='zw_15'>Despite the enormous popularity of peer-to-peer social networking, the adoption cycle for branded online communities has been relatively slow. That a growing number of consumer brands are transforming their existing static Web sites into interactive online communities is a trend that is not only recent, but also rapidly accelerating. The proven business value of these communities and various changes in media consumption behavior are persuading major companies that their future success  ...<span class='zwTextReadMore'><a href='http://www.crmbuyer.com/story/If-You-Build-a-Branded-Online-Community-Will-Customers-Come-67790.html?wlc=1249593155&amp;wlc=1249669208' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230b00a1f92742&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.crmbuyer.com&#037;2Fstory&#037;2FIf-You-Build-a-Branded-Online-Community-Will-Customers-Come-67790.html&#037;3Fwlc&#037;3D1249593155&#037;26wlc&#037;3D1249669208&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_16_li'><div class='zwContentTitle' id='zw_16_title'><a href='http://www.icpas.org/hc-insight.aspx?id=9216' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edb35be126ec&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.icpas.org&#037;2Fhc-insight.aspx&#037;3Fid&#037;3D9216&#039;);\" target='_blank'>Cost-Conscious Technology<\/a><\/div><div class='zwContentExtra' id='extra_16'><span class='zwDate '>August 3, 2009<\/span><\/div><div class='zwContentText' id='zw_16'>Check out these high-performance, low-cost software options. By Daniel Dern Small businesses, whether they&#039;re CPA firms providing accounting services to clients or companies managing their own books, have to be cost-conscious-and that extends to their choice of accounting and business software. Some accounting software and online services are free, like Intuit&#039;s QuickBooks Online or PostBooks,an open-source program that provides not only accounting, but also ERP, CRM and financial ...<span class='zwTextReadMore'><a href='http://www.icpas.org/hc-insight.aspx?id=9216' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef23ea18e00123edb35be126ec&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.icpas.org&#037;2Fhc-insight.aspx&#037;3Fid&#037;3D9216&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_17_li'><div class='zwContentTitle' id='zw_17_title'><a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Small-Businesses-Show-Social-Networks-Some-Love--54766.aspx' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230afec2c52723&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSmall-Businesses-Show-Social-Networks-Some-Love--54766.aspx&#039;);\" target='_blank'>Small Businesses Show Social Networks Some Love<\/a><\/div><div class='zwContentExtra' id='extra_17'><span class='zwDate '>July 4, 2009<\/span><\/div><div class='zwContentText' id='zw_17'>Think small businesses are more hesitant than their enterprise counterparts to get involved with social media? Not according to recent research from AMI-Partners. According to the report, sponsored by Sage Spark, an online business network operated by business-software provider Sage, more than 260,000 small businesses (SBs) in the United States and Canada currently use social networking for business purposes. AMI-Partners analyst Nikki Lamba also notes in the report that the number of small ...<span class='zwTextReadMore'><a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Small-Businesses-Show-Social-Networks-Some-Love--54766.aspx' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230afec2c52723&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSmall-Businesses-Show-Social-Networks-Some-Love--54766.aspx&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_18_li'><div class='zwContentTitle' id='zw_18_title'><a href='http://phoenix.bizjournals.com/phoenix/stories/2009/07/06/focus2.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230af9e35926c2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fphoenix.bizjournals.com&#037;2Fphoenix&#037;2Fstories&#037;2F2009&#037;2F07&#037;2F06&#037;2Ffocus2.html&#039;);\" target='_blank'>Companies increasingly turning to social media for free exposure<\/a><\/div><div class='zwContentExtra' id='extra_18'><span class='zwDate '>July 3, 2009<\/span><\/div><div class='zwContentText' id='zw_18'>Social media has the ability to become a business&#039;s best friend: It&#039;s a cheap, easy alternative to buying ink and air time. It also can be a company&#039;s worst nightmare, with potential headaches such as rogue internal bloggers. The challenge is that as more companies take to the Internet, many are leaping before they look. Anthony Helmstetter, a partner at SpinSix Strategic Marketing Design LLC in Scottsdale, said many components are involved in establishing an online brand. ...<span class='zwTextReadMore'><a href='http://phoenix.bizjournals.com/phoenix/stories/2009/07/06/focus2.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef2307414d01230af9e35926c2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fphoenix.bizjournals.com&#037;2Fphoenix&#037;2Fstories&#037;2F2009&#037;2F07&#037;2F06&#037;2Ffocus2.html&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_19_li'><div class='zwContentTitle' id='zw_19_title'><a href='http://www.destinationcrmblog.com/2009/06/16/social-media-maturity-model-information-wants-to-find-you/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef22584a930122749f193d4140&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrmblog.com&#037;2F2009&#037;2F06&#037;2F16&#037;2Fsocial-media-maturity-model-information-wants-to-find-you&#037;2F&#039;);\" target='_blank'>Social Media Maturity Model: Information Wants to Find You<\/a><\/div><div class='zwContentExtra' id='extra_19'><span class='zwDate '>June 16, 2009<\/span><\/div><div class='zwContentText' id='zw_19'>JUNE 12, 2009 - Interesting diagram! CRM magazine&#039;s Social Media Maturity Model illustrates how the very nature of exchanging information is changing, rapidly. During CRM 101 - see detail, below right - businesses had much of the control over communication as prospects typically learned from, and potentially became motivated by, information that businesses pushed to them. As we move further along the maturity curve, prospects are making - or will soon start to make - their business and ...<span class='zwTextReadMore'><a href='http://www.destinationcrmblog.com/2009/06/16/social-media-maturity-model-information-wants-to-find-you/' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a164c37e001b4&#039;,&#039;8a7c9fef22584a930122749f193d4140&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrmblog.com&#037;2F2009&#037;2F06&#037;2F16&#037;2Fsocial-media-maturity-model-information-wants-to-find-you&#037;2F&#039;);\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><\/ul><\/div>"};
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