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It&#039;s our job every day to make every important aspect of the customer experience a little bit better,&quot; said Jeff Bezos, founder and CEO for Amazon.com, a ...<span class='zwTextReadMore'><a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&amp;pid=gmail&amp;attid=0.1&amp;thid=12ad478a8244c60f&amp;mt=application/msword&amp;url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2&amp;ik%3De130d5e6ec&amp;view%3Datt&amp;th%3D12ad478a8244c60f&amp;attid%3D0.1&amp;disp%3Dattd&amp;zw&amp;sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a66eb9c012ad4dd4ce16f5d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);try{zwShowDetails('8a7c9fef2a66eb9c012ad4dd4ce16f5d','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_1_li'><div class='zwContentTitle' id='zw_1_title'><a href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);try{zwShowDetails('8a7c9fef2a550709012a581b1b2f6af6','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>Hoffman&#039;s Hot Seat: Making the Most of Social CRM Opportunities with Customers<\/a><\/div><div class='zwContentExtra' id='extra_1'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.1to1media.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);'>1 to 1 Media<\/a><\/span><span class='zwDate '>August 1, 2010<\/span><\/div><div class='zwContentText' id='zw_1'>There&#039;s a huge amount of buzz around social CRM but a limited amount of action that marketers are actually taking. Larry Ritter, Senior Vice President and General Manager for Sage CRM Solutions, shares his insights on opportunities for ...<span class='zwTextReadMore'><a href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);try{zwShowDetails('8a7c9fef2a550709012a581b1b2f6af6','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);try{zwShowDetails('8a7c9fef2a550709012a581dd2026d64','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>Sage Shows New Movement on Old Promises<\/a><\/div><div class='zwContentExtra' id='extra_2'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.destinationcrm.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);'>destination CRM<\/a><\/span><span class='zwDate '>July 18, 2010<\/span><\/div><div class='zwContentText' id='zw_2'>On March 18, 2008, Sage, an international supplier of business management software and services, announced a strategy that aimed to enhance mobility of sales data and offer easier migration and greater interaction between solutions. The ...<span class='zwTextReadMore'><a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);try{zwShowDetails('8a7c9fef2a550709012a581dd2026d64','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><a href='http://www.1to1media.com/view.aspx?DocID=32425' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);try{zwShowDetails('8a7c9fef2a550709012a582779b56f59','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>Connecting the Dots Between Sales Compensation and Customers<\/a><\/div><div class='zwContentExtra' id='extra_3'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.1to1media.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.1to1media.com/view.aspx?DocID=32425' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);'>1to1 Magazine<\/a><\/span><span class='zwDate '>July 6, 2010<\/span><\/div><div class='zwContentText' id='zw_3'>Aligning sales reps&#039; compensation with customer value puts all parties involved on the same track: creating shareholder value.An often overlooked but highly effective way to improve business is to align sales compensation with customer ...<span class='zwTextReadMore'><a href='http://www.1to1media.com/view.aspx?DocID=32425' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);try{zwShowDetails('8a7c9fef2a550709012a582779b56f59','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_4_li'><div class='zwContentTitle' id='zw_4_title'><a href='http://www.blogcrm.com/sagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php' onclick=\"zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef29d39a7c0129f6bd065a7cf3&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.blogcrm.com&#037;2Fsagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php&#039;);try{zwShowDetails('8a7c9fef29d39a7c0129f6bd065a7cf3','8a7caa111a138b24011a2c173ab702aa')}catch(err){};return false;\" target='_blank'>SageCRM v7.0 Customer Relationship Management (CRM) Suite Available for Small and Midsized Businesses <\/a><\/div><div class='zwContentExtra' id='extra_4'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.blogcrm.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.blogcrm.com/sagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef29d39a7c0129f6bd065a7cf3&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.blogcrm.com&#037;2Fsagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php&#039;);'>WE BLOG CRM<\/a><\/span><span class='zwDate '>June 28, 2010<\/span><\/div><div class='zwContentText' id='zw_4'>Sage North America provides business management software and services to more than 3 million small and midsized businesses. 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It&#039;s our job every day to make every important aspect of the customer experience a little bit better,&quot; said Jeff Bezos, founder and CEO for Amazon.com, a company known for its customer-centric philosophies.<\/p> <p>Are your leaders in touch with your customers? Most companies claim to be customer-centric. In truth, most businesses are not as customer-centric as they think.<\/p> <p>True customer engagement starts with leadership. Yet, senior executives often get distracted by the grinds of running the business - operations, financials, strategy and other day-to-day activities.<\/p> <p>To remain competitive, business leaders must keep their fingers on the pulse of the entire customer experience, from beginning to end. Executives can unintentionally (and quickly) find themselves out of touch with the realities of the customer experience being created by their company on a daily basis.<\/p> <p><span style=\"color: rgb(204, 51, 51);\"><span style=\"font-family: Arial;\"><strong>No Substitute for Direct Engagement<\/strong><\/span><\/span><br/> Leaders often depend on customer surveys, market research and anecdotal evidence of how customers perceive their company. While this information is valuable, nothing takes the place of real, live, regular and direct engagement with a cross sampling of your customer base.<\/p> <p>This level of engagement will not only help you gain valuable insights into the issues and challenges faced by your customers each day, but it will also help you begin to understand your customers&#039; perceptions of your company as a whole.<\/p> <p>Customer feelings and emotions are difficult to extract from surveys and research, but they can easily be learned from sincere one-on-one dialogue. Ask yourself how often you talk and meet with customers in venues that generate honest and open discussion about how customers feel about your product, service, value proposition, employees and company overall.<\/p> <p><span style=\"color: rgb(204, 51, 51);\"><span style=\"font-family: Arial;\"><strong>Customers at the Forefront<\/strong><\/span><\/span><br/> It is not necessary to create a complex program or process. You might simply require that all key leaders meet regularly with randomly selected customers, and report back on what they learned. The goal of such a program is not to create a litany of action items. Rather, leaders should be exposed to your customers&#039; real issues, as well as sensitized to how the decisions they make will impact customers.<\/p> <p>Be careful that executives do not try to extrapolate trends from just a few customer interactions; that&#039;s what quantitative research is for. Simply let your leaders build customer relationships one-on-one, knowing that each customer could have a unique point of view or concern.<\/p> <p>To be a truly customer-centric company, you must put customers first in all decision making. As your business leaders make a habit of regular customer visits, they can more effectively keep the customers&#039; interests, passions and concerns at the forefront.<\/p> <p>It is important to remember, however, that customer-centricity is not just for senior leaders. Keeping customers top-of-mind in all decision-making should be ingrained into your company culture.<\/p> <p><span style=\"color: rgb(204, 51, 51);\"><span style=\"font-family: Arial;\"><strong>The Good, Bad and Ugly<\/strong><\/span><\/span><br/> Putting yourself and your leadership team in the shoes of your customers is really a simple concept. Just keep asking one basic question: As a customer, how would I like to be treated?<\/p> <p>Put yourself out there, and be prepared to hear the good, the bad and the ugly. The bad and the ugly often contain the &quot;golden nuggets&quot; needed to improve a company&#039;s competitiveness in the marketplace.<\/p> <p>Leon Leonwood Bean, founder of L.L. Bean, another company known for its dedication to customer service and satisfaction, said, &quot;A customer is not an interruption of our work&hellip;he is the purpose of it.&quot;<\/p> <p>I urge you to get closer to your customers. You will be glad you did.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);zwShowDetails(\"8a7c9fef2a550709012a581b1b2f6af6\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2a550709012a581b1b2f6af6":{"hiddenOpening":"<div id='zw_details_8a7c9fef2a550709012a581b1b2f6af6' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2a550709012a581b1b2f6af6'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_1'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&pid=gmail&attid=0.1&thid=12ad478a8244c60f&mt=application/msword&url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2%26ik%3De130d5e6ec%26view%3Datt%26th%3D12ad478a8244c60f%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a66eb9c012ad4dd4ce16f5d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);zwShowDetails(\"8a7c9fef2a66eb9c012ad4dd4ce16f5d\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);zwShowDetails(\"8a7c9fef2a550709012a581dd2026d64\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);' target='_blank' >Hoffman&#039;s Hot Seat: Making the Most of Social CRM Opportunities with Customers<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_1'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.1to1media.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);'>1 to 1 Media<\/a><\/span><span class='zwDate '>August 1, 2010<\/span><\/div><div class='zwContentText'><span class='zwInline'>There&#039;s a huge amount of buzz around social CRM but a limited amount of action that marketers are actually taking. Larry Ritter, Senior Vice President and General Manager for Sage CRM Solutions, shares his insights on opportunities for marketing leaders to engage with customers through a variety of social CRM platforms.<\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&pid=gmail&attid=0.1&thid=12ad478a8244c60f&mt=application/msword&url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2%26ik%3De130d5e6ec%26view%3Datt%26th%3D12ad478a8244c60f%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a66eb9c012ad4dd4ce16f5d&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);zwShowDetails(\"8a7c9fef2a66eb9c012ad4dd4ce16f5d\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);zwShowDetails(\"8a7c9fef2a550709012a581dd2026d64\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2a550709012a581dd2026d64":{"hiddenOpening":"<div id='zw_details_8a7c9fef2a550709012a581dd2026d64' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2a550709012a581dd2026d64'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_2'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);zwShowDetails(\"8a7c9fef2a550709012a581b1b2f6af6\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.1to1media.com/view.aspx?DocID=32425' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);zwShowDetails(\"8a7c9fef2a550709012a582779b56f59\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);' target='_blank' >Sage Shows New Movement on Old Promises<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_2'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.destinationcrm.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);'>destination CRM<\/a><\/span><span class='zwDate '>July 18, 2010<\/span><\/div><div class='zwContentText'><span class='zwInline'><p><span style=\"font-size: 10px;\">On March 18<span style=\"font-size: x-small;\"><span style=\"font-size: 10px;\">, <\/span><\/span>2008, Sage<a href=\"http://www.sagenorthamerica.com/\"><\/a>, an international supplier of business management software and services, announced a strategy that aimed to enhance mobility of sales data and offer easier migration and greater interaction between solutions. The &quot;Sage CRM Solutions 2010 strategy&quot; sought to address all three of the top user needs reflected by Yankee Group&#039;s <span style=\"text-decoration: underline;\"><\/span>2007 Enterprise Applications and Mobility survey: <\/span><\/p><ol><li><span style=\"font-size: 10px;\">the need to focus on and transform applications&#039; processes;<\/span><\/li><li><span style=\"font-size: 10px;\">increasing the usability of those processes; and<\/span><\/li><li><span style=\"font-size: 10px;\">the need for mobility.<\/span><\/li><\/ol><p><span style=\"font-size: 10px;\"><em>[Editors&#039; Note: For <\/em><strong>CRM<\/strong><em>&#039;s coverage of this strategy, click <\/em><a href=\"http://www.&#037;C2&#037;ADdestinationcrm.&#037;C2&#037;ADcom/&#037;C2&#037;ADArticles/&#037;C2&#037;ADCRM-&#037;C2&#037;ADNews/&#037;C2&#037;ADDaily-&#037;C2&#037;ADNews/&#037;C2&#037;ADSages-&#037;C2&#037;ADNew-&#037;C2&#037;ADNew-&#037;C2&#037;ADGlobal-&#037;C2&#037;ADStrategy-&#037;C2&#037;AD47390.&#037;C2&#037;ADaspx\"><em>here<\/em><\/a><em>.] <\/em><\/span><\/p><p><span style=\"font-size: 10px;\">Approximately two years later, Sage has made good on this strategy with the release of two products: Sage CRM version 7.0 and Act! Mobile Live.<\/span><\/p>    <p>&quot;Because pressure on the vendors is so incredibly intense they all tend to throw out hot and sexy improvements but neglect the blocking and tackling that has to go on,&quot; says Paul Greenberg, president of enterprise applications consulting services firm <a href=\"http://the56group.typepad.com/\">The 56 Group<\/a>. &quot;Sage has been good in recent years at making the larger improvements when necessary and not because of vendor pressure but because of customer requirement.&quot;<\/p><p>Greenberg describes Sage as a company whose reputation is steeped in the ability to add incremental benefits to each upgrade, a characteristic he argues is evident in the Sage CRM v7.0 upgrade.<\/p><p><em>[Editors&#039; Note: For Sage&#039;s press release on the launch of version 7.0, click <a href=\"http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76079E-11ED-0001-9572-11D97DA01488&amp;CardId=534602&amp;RowIndex=3&amp;Product=&#042;&amp;Year=&#042;\">here<\/a>.]<\/em><\/p><p><span style=\"font-size: 10px;\">Version 7.0 introduces an interactive dashboard and new user navigation geared toward providing enhanced usability. The interactive dashboard pulls data from within the CRM system, external websites, and integrated Sage ERP systems in real-time. The dashboard, which features drag and drop capabilities, was built with simple customization as a key attribute. The new web interface and navigation was designed to meet what 82&#037; of CRM user respondents to Yankee Group&#039;s sales management survey cited as the most important feature of a CRM system: ease-of-use.<\/span><\/p><p>&quot;I wouldn&#039;t say that Sage CRM was deficient in usability prior to v7.0,&quot; says Larry Ritter senior vice president of Product Management at Sage, &quot;but we&#039;ve enhanced the usability in this product. Usability has been expanded because it enables data from multiple sources to be put easily onto one dashboard. If I was using Sage CRM in the past I could create certain views of data that I have access to and put it onto the dashboard. With this dashboard we&#039;ve enhanced it to allow those data feeds to come through a variety of sources.&quot;<\/p><p>SageCRM v7.0\nleverages SData protocol, Sage&#039;s REST-based technology standard used to develop advanced customizations and integration between Sage ERP systems and third-part\ny applications.<\/p><p>&quot;Sage was the first company to convince me of the value of REST for the architecture of back and front office applications,\not; says Greenberg. &quot;REST has four commands and that&#039;s it. If you know how to navigate a web site you can handle REST. So from that standpoint you&#039;re dealing with a company that knew their audience and restructured everything they did and built their architecture around REST. If you look at large companies now, they all have REST APIs.&quot;<\/p><p>Greenberg is also a fan of Sage&#039;s contact and customer software Act 2010 Premium, a product he hopes Sage has copied in the creation of its new Act! Mobile Live, a cloud-based subscription service that delivers ACT! by Sage contact and customer management data to <a href=\"http://www.blackberry.com/\">BlackBerry<\/a> devices.<\/p><p>According to Sage&#039;s Act! Mobile Live <a href=\"http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D7605AF-1204-0001-976C-1E10169013FC&amp;CardId=526578&amp;RowIndex=0&amp;Product=&#042;&amp;Year=&#042;\">press release<\/a>, the product allows user to:<\/p><ul><li>Access ACT! data in their mobile phone&#039;s native environment, using a phone&#039;s built-in address book and calendar interfaces;<\/li><li>View, create and edit ACT! contact information, calendar items, activities, meeting notes and conversation histories on their phone;<\/li><li>Sync quickly between their ACT! database and phone, keeping data on each consistent; and<\/li><li>Back up data using an online portal that provides ACT! data access and backup files in case a phone is lost or stolen. <\/li><\/ul><p>&quot;If Sage has brought the functionality of Act 2010 premium,&quot; says Greenberg, &quot;I have no doubt about Act Mobile being an excellent product.&quot;<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.1to1media.com/weblog/2010/07/hoffmans_hot_seat_making_the_m.html' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581b1b2f6af6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fweblog&#037;2F2010&#037;2F07&#037;2Fhoffmans_hot_seat_making_the_m.html&#039;);zwShowDetails(\"8a7c9fef2a550709012a581b1b2f6af6\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.1to1media.com/view.aspx?DocID=32425' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);zwShowDetails(\"8a7c9fef2a550709012a582779b56f59\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2a550709012a582779b56f59":{"hiddenOpening":"<div id='zw_details_8a7c9fef2a550709012a582779b56f59' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2a550709012a582779b56f59'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_3'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);zwShowDetails(\"8a7c9fef2a550709012a581dd2026d64\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.blogcrm.com/sagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef29d39a7c0129f6bd065a7cf3&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.blogcrm.com&#037;2Fsagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6bd065a7cf3\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.1to1media.com/view.aspx?DocID=32425' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);' target='_blank' >Connecting the Dots Between Sales Compensation and Customers<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_3'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.1to1media.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.1to1media.com/view.aspx?DocID=32425' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);'>1to1 Magazine<\/a><\/span><span class='zwDate '>July 6, 2010<\/span><\/div><div class='zwContentText'><span class='zwInline'>Aligning sales reps&#039; compensation with customer value puts all parties involved on the same track: creating shareholder value.<div>An often overlooked but highly effective way to improve business is to align sales compensation with customer value. In fact, the most effective compensation approach is one that creates the greatest shareholder value by encouraging the right actions from the sales teams.  According to Y&uuml;cel Ers&ouml;z, a partner at Peppers &amp; Rogers Group, aligning sales compensation directly to customer value fits virtually any company. &quot;If the company wants to create a positive economic value add&hellip;if it wants to meet and exceed shareholder expectations, this is possible only if costs attributable to a customer are in line with the value of the customer,&quot; Ers&ouml;z says. [This approach] is straightforward and aligns everybody in the same direction: creating shareholder value.&quot; <\/div><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Sage-Shows-New-Movement-on-Old-Promises-67923.aspx' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a581dd2026d64&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.destinationcrm.com&#037;2FArticles&#037;2FCRM-News&#037;2FDaily-News&#037;2FSage-Shows-New-Movement-on-Old-Promises-67923.aspx&#039;);zwShowDetails(\"8a7c9fef2a550709012a581dd2026d64\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.blogcrm.com/sagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef29d39a7c0129f6bd065a7cf3&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.blogcrm.com&#037;2Fsagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6bd065a7cf3\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef29d39a7c0129f6bd065a7cf3":{"hiddenOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6bd065a7cf3' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6bd065a7cf3'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_4'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.1to1media.com/view.aspx?DocID=32425' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef2a550709012a582779b56f59&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.1to1media.com&#037;2Fview.aspx&#037;3FDocID&#037;3D32425&#039;);zwShowDetails(\"8a7c9fef2a550709012a582779b56f59\",\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a138b24011a2c173ab702aa\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.blogcrm.com/sagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef29d39a7c0129f6bd065a7cf3&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.blogcrm.com&#037;2Fsagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php&#039;);' target='_blank' >SageCRM v7.0 Customer Relationship Management (CRM) Suite Available for Small and Midsized Businesses <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_4'><span class='zwFavicon' id='zwFaviconSource'><img src='http://www.blogcrm.com/favicon.ico' onerror='this.src=\"http://sage.ziftsolutions.com/i/feed-icon-14x14.gif\"'/><\/span><span class='zwSource'><a target='_blank' href='http://www.blogcrm.com/sagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php' onclick='zTrkClick(this, &#039;8a7caa111a138b24011a2c173ab702aa&#039;,&#039;8a7c9fef29d39a7c0129f6bd065a7cf3&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.blogcrm.com&#037;2Fsagecrm-v7-0-customer-relationship-management-crm-suite-available-for-small-and-midsized-businesses.php&#039;);'>WE BLOG CRM<\/a><\/span><span class='zwDate '>June 28, 2010<\/span><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America provides business management software and services to more than 3 million small and midsized businesses. 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v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef2a550709012a582779b56f59.contents;
if (v8a7caa111a138b24011a2c173ab702aa_story && v8a7caa111a138b24011a2c173ab702aa_details['v' + v8a7caa111a138b24011a2c173ab702aa_story] == 'v8a7c9fef2a550709012a582779b56f59') {
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef2a550709012a582779b56f59.visibleClosing;
} else {
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef2a550709012a582779b56f59.hiddenClosing;
}
if (v8a7caa111a138b24011a2c173ab702aa_story && v8a7caa111a138b24011a2c173ab702aa_story == '8a7c9fef29d39a7c0129f6bd065a7cf3' && v8a7caa111a138b24011a2c173ab702aa_details['v' + v8a7caa111a138b24011a2c173ab702aa_story] ) {
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef29d39a7c0129f6bd065a7cf3.visibleOpening;
} else {
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef29d39a7c0129f6bd065a7cf3.hiddenOpening;
}
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef29d39a7c0129f6bd065a7cf3.contents;
if (v8a7caa111a138b24011a2c173ab702aa_story && v8a7caa111a138b24011a2c173ab702aa_details['v' + v8a7caa111a138b24011a2c173ab702aa_story] == 'v8a7c9fef29d39a7c0129f6bd065a7cf3') {
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef29d39a7c0129f6bd065a7cf3.visibleClosing;
} else {
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_details.v8a7c9fef29d39a7c0129f6bd065a7cf3.hiddenClosing;
}
v8a7caa111a138b24011a2c173ab702aa_html += v8a7caa111a138b24011a2c173ab702aa_main.closing;
if (document.getElementById('zift_html_8a7caa111a138b24011a2c173ab702aa')) {
document.getElementById('zift_html_8a7caa111a138b24011a2c173ab702aa').innerHTML = v8a7caa111a138b24011a2c173ab702aa_html;
} else {
document.write(v8a7caa111a138b24011a2c173ab702aa_html);}
document.write(v8a7caa111a138b24011a2c173ab702aa_main.tracking);