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I had no college degree, but I had spent six years working as the ...<span class='zwTextReadMore'><a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&amp;pid=gmail&amp;attid=0.1&amp;thid=12ad478a8244c60f&amp;mt=application/msword&amp;url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2&amp;ik%3De130d5e6ec&amp;view%3Datt&amp;th%3D12ad478a8244c60f&amp;attid%3D0.1&amp;disp%3Dattd&amp;zw&amp;sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick=\"zTrkClick(this, 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href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);try{zwShowDetails('8a7c9fef2a550709012a581642ae67a6','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Sage Abra Suite v9 Delivers Mobile Workforce Collaboration to HRMS Users &amp; New Levels of Paperless Automation<\/a><\/div><div class='zwContentExtra' id='extra_1'><\/div><div class='zwContentText' id='zw_1'>Sage North America today announced Sage Abra Suite v9, the human\nresource management system (HRMS) that will deliver ...<span class='zwTextReadMore'><a href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);try{zwShowDetails('8a7c9fef2a550709012a581642ae67a6','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&amp;CardId=563029&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef29d39a7c0129f6e9192f096b','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Sage Abra Suite v9 Delivers Mobile Workforce Collaboration to HRMS Users and New Levels of Paperless Automation<\/a><\/div><div class='zwContentExtra' id='extra_2'><\/div><div class='zwContentText' id='zw_2'>Sage North America today announced Sage Abra Suite v9, the human resource management system (HRMS) that will deliver ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&amp;CardId=563029&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef29d39a7c0129f6e9192f096b','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6d37e4d0630&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.webcpa.com&#037;2Fnews&#037;2FSage-Releases-Timeslips-2011-54705-1.html&#039;);try{zwShowDetails('8a7c9fef29d39a7c0129f6d37e4d0630','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Sage Releases Timeslips 2011<\/a><\/div><div class='zwContentExtra' id='extra_3'><\/div><div class='zwContentText' id='zw_3'>Sage North America has released the latest version of its time and billing product, Sage Timeslips 2011, which now ...<span class='zwTextReadMore'><a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick=\"zTrkClick(this, 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Small Business Stimulus Proposals <\/a><\/div><div class='zwContentExtra' id='extra_4'><\/div><div class='zwContentText' id='zw_4'>ATLANTA, GA - \n  Sage North America today announced additional findings from the 2010 Business Minds survey(1), which ...<span class='zwTextReadMore'><a href='http://www.msnbc.msn.com/id/37375945' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef28ea589201296bd462056c98&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.msnbc.msn.com&#037;2Fid&#037;2F37375945&#039;);try{zwShowDetails('8a7c9fef28ea589201296bd462056c98','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_5_li'><div class='zwContentTitle' id='zw_5_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&amp;CardId=487253&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef285bd969012874bed24635b4','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Sage North America Reports First Half 2010 Results<\/a><\/div><div class='zwContentExtra' id='extra_5'><\/div><div class='zwContentText' id='zw_5'>Sage North America, part of the Sage Group plc (LSE: SGE), announced today that total revenue for the half year ended ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&amp;CardId=487253&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef285bd969012874bed24635b4','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_6_li'><div class='zwContentTitle' id='zw_6_title'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&amp;CardId=487251&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef285bd969012874bc75de35a9','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Sage Continues to be the Usage Share Leader in the Construction Industry According to Recent Survey<\/a><\/div><div class='zwContentExtra' id='extra_6'><\/div><div class='zwContentText' id='zw_6'>Sage North America today announced that the Sage Construction and Real Estate product lines have been recognized as the ...<span class='zwTextReadMore'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&amp;CardId=487251&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);try{zwShowDetails('8a7c9fef285bd969012874bc75de35a9','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_7_li'><div class='zwContentTitle' id='zw_7_title'><a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&amp;ClientID=1' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);try{zwShowDetails('8a7c9fef285bd96901287475bd442c76','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Protect your data by choosing the right personnel <\/a><\/div><div class='zwContentExtra' id='extra_7'><\/div><div class='zwContentText' id='zw_7'>This is the second article in the series, &quot;Geek speak: demystifying remote access.&quot; The first article appeared ...<span class='zwTextReadMore'><a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&amp;ClientID=1' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);try{zwShowDetails('8a7c9fef285bd96901287475bd442c76','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_8_li'><div class='zwContentTitle' id='zw_8_title'><a href='http://www.inc.com/partners/comcast/index.html#a6' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);try{zwShowDetails('8a7c9fef285bd969012874880e702f3a','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Help Make Productivity&#064;Work More Productive<\/a><\/div><div class='zwContentExtra' id='extra_8'><\/div><div class='zwContentText' id='zw_8'>Features Creating the Perfect Customer Experience Customer service is important, but it&#039;s just the starting point ...<span class='zwTextReadMore'><a href='http://www.inc.com/partners/comcast/index.html#a6' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);try{zwShowDetails('8a7c9fef285bd969012874880e702f3a','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_9_li'><div class='zwContentTitle' id='zw_9_title'><a href='http://www.tmcnet.com/usubmit/2010/04/01/4705445.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd9690128746962c52a5e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.tmcnet.com&#037;2Fusubmit&#037;2F2010&#037;2F04&#037;2F01&#037;2F4705445.htm&#039;);try{zwShowDetails('8a7c9fef285bd9690128746962c52a5e','8a7caa111a3f8801011a6ed23c44077d')}catch(err){};return false;\" target='_blank'>Sage North America Expands HR Management Software Choices for Nonprofit and Government Organizations<\/a><\/div><div class='zwContentExtra' id='extra_9'><\/div><div class='zwContentText' id='zw_9'>Sage North America today announced the expansion of its human resource (HR) management offerings for the nonprofit and ...<span class='zwTextReadMore'><a href='http://www.tmcnet.com/usubmit/2010/04/01/4705445.htm' onclick=\"zTrkClick(this, 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var v8a7caa111a3f8801011a6ed23c44077d_details = {"v8a7c9fef2a66eb9c012ad4ea1efb7234":{"hiddenOpening":"<div id='zw_details_8a7c9fef2a66eb9c012ad4ea1efb7234' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2a66eb9c012ad4ea1efb7234'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_0'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);zwShowDetails(\"8a7c9fef2a550709012a581642ae67a6\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&amp;pid=gmail&amp;attid=0.1&amp;thid=12ad478a8244c60f&amp;mt=application/msword&amp;url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2&amp;ik%3De130d5e6ec&amp;view%3Datt&amp;th%3D12ad478a8244c60f&amp;attid%3D0.1&amp;disp%3Dattd&amp;zw&amp;sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a66eb9c012ad4ea1efb7234&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);' target='_blank' >Adventures in Bootstrapping: How I Started a Restaurant with &#036;6,000<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_0'><\/div><div class='zwContentText'><span class='zwInline'><p>Two years ago I was laid off from my office job. I had no college degree, but I had spent six years working as the assistant to an inventor, and the rest of the time in HR and business management positions. I had some idea how to start and run a business. I&#039;m also a good cook.<\/p> <p>I am a huge fan of the cooking show <a href=\"http://www.foodnetwork.com/diners-drive-ins-and-dives/index.html\">&quot;Diners, Drive-ins and Dives,&quot;<\/a> which is hosted by my idol, Guy Fieri. On one show, he featured a mechanic who used a homemade rotisserie meat smoker in his camper to cook for his employees, and it inspired me. I approached a neighbor who had been pushing me to start my own restaurant, and essentially asked him to put his money where his mouth was. He loaned me &#036;2,000 and I promised him a 25&#037; return on the investment. Once we had that loan, a friend of my husband&#039;s lent me &#036;3,500 with no interest due and a friend of mine lent me &#036;500 with no interest due, for a total of &#036;6,000 and a repayment of &#036;6,500. It wasn&#039;t a lot, but I thought if I worked it right, it might be enough.<strong><\/strong><\/p> <p><strong>I keep costs and overhead low<\/strong><\/p> <p>From my previous work, I had experience filing for an LLC and doing accounting and payroll, so I knew I wouldn&#039;t have to hire a lawyer or an accountant. I invested &#036;500 in <a href=\"http://www.peachtree.com/\">Peachtree Accounting<\/a> software to manage my payroll and finances. As for a head chef, I had that covered, too: I had been cooking since grade school. My father was an excellent chef and we used to make dinner together after he got home for work - things like shish kebabs, ribs and homemade marinades.<\/p> <p>We couldn&#039;t afford rent on a space right away, so on Craigslist I found a &#036;1,700 camper trailer, which my husband remodeled into a kitchen. For the first year we parked the trailer in a vacant lot in High Ridge, MO, off of Highway 30 and made all our food to go.<\/p> <p>I wanted smoked meats to be the center of my menu, but brand new smokers go for around &#036;5,000 - almost my entire budget. So I purchased online directions for building a homemade smoker. I bought about &#036;150 worth of scrap metal, including a 250-gallon oil tank that had come out of an old home. With the help of some neighbors who owned a couple of welders, we were able to create a smoker for less than &#036;200.<\/p> <p>I decided to use a residential stove for my kitchen. I not only saved thousands I would have spent on an industrial stove, but I didn&#039;t need to install a vent hood to pass the safety inspection. Vent hoods cost around &#036;20,000. Using a residential stove means I don&#039;t have a fryer, so I don&#039;t have French fries. But I offer steamed corn, baked beans and other homemade sides instead. My feeling is that if people can&#039;t live without French fries, they should just go to McDonalds.<\/p> <p><strong>I rely on my community<\/strong><\/p> <p>What&#039;s really gotten me through the first couple of years is having the support of my community. In addition to giving me seed money, helping me build my smoker and getting the word out about my restaurant, my neighbors have actually written checks that have allowed me to buy vital pieces of equipment.<\/p> <p>At one point, one of my fridges died and I was putting everything in ice chests. A customer and friend from church dropped by and saw my predicament. When I told her that I was saving to buy a fridge being sold up the street for &#036;1,600, she wrote me a check for the amount on the spot, without expectation of being paid back. I was blown away. Later, a customer and friend of mine sold me a walk-in cooler for only &#036;300. Without this support I don&#039;t think I would have made it this far.<\/p> <p><strong>I had to spend a little more to make a lot more<\/strong><\/p> <p>Last November I finally moved to a new space in Arnold/Imperial MO. The restaurant is small - just enough room for a kitchen and three tables, but it&#039;s made a huge difference.<\/p> <p>The first year - 2009, when I was working out of the trailer - I had very little help. I only worked three days a week and it showed. In 2009 I made only &#036;35,000 in revenue. In the new space, business has picked up. We&#039;ve got more street visibility and people like that there&#039;s a place to sit and eat.<\/p> <p>Now I work five days a week and have almost doubled the size of my menu. I hired four part-time employees and one full-time cashier. Rent is only &#036;550 a month, so I continue to have very low overhead. I am making over &#036;12,000 a month in sales so far this year - quite a jump from last year. Within the next 12 months, I expect to repay the initial loans - plus interest - that let me launch my business.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);zwShowDetails(\"8a7c9fef2a550709012a581642ae67a6\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2a550709012a581642ae67a6":{"hiddenOpening":"<div id='zw_details_8a7c9fef2a550709012a581642ae67a6' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2a550709012a581642ae67a6'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_1'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&pid=gmail&attid=0.1&thid=12ad478a8244c60f&mt=application/msword&url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2%26ik%3De130d5e6ec%26view%3Datt%26th%3D12ad478a8244c60f%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a66eb9c012ad4ea1efb7234&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);zwShowDetails(\"8a7c9fef2a66eb9c012ad4ea1efb7234\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&CardId=563029&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6e9192f096b\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);' target='_blank' >Sage Abra Suite v9 Delivers Mobile Workforce Collaboration to HRMS Users &amp; New Levels of Paperless Automation<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_1'><\/div><div class='zwContentText'><span class='zwInline'>Sage North America today announced Sage Abra Suite v9, the human\nresource management system (HRMS) that will deliver mobile workforce\ncollaboration and unmatched paperless automation for small and\nmidsized companies. Sage Abra Suite v9 features dynamic information\nsharing capabilities and new HR Actions that help companies save\ntime, money and paper while turning workforce data into a competitive\nadvantage. The latest of Sage&#039;s award-winning HR solutions is\navailable now from authorized Sage Abra reselling business partners.<div>&quot;With dynamic information sharing capabilities, Sage Abra v9 enables\nbusiness leaders to access, analyze and act upon workforce data from\nvirtually any mobile system,&quot; said Johnny Laurent, vice president and\ngeneral manager for Sage Abra. &quot;Streamlining core HR processes frees\nup management and HR resources to address more strategic business\nobjectives. Plus version 9 automates a host of paper-based HR\nprocesses, squarely addressing the needs of today&#039;s business\ncustomers to maximize resources, increase process efficiencies and\ncut material costs.&quot;\nDynamic information sharing capabilities give executives, managers\nand staff secure access to real-time workforce data from remote\nlaptops, notebooks, and later this summer iPads and other mobile\ndevices. Data access is appropriately filtered for individual roles\nwithin the organization with customizable &quot;views&quot; addressing specific\nexecutive, director or supervisor needs. Unique URLs then link the\nviews to a variety of applications such as spreadsheet models, web\npages and management dashboards. Dynamic information sharing\ncapabilities turn workforce data into a true, competitive advantage\nby enabling users to leverage up-to-the-moment information while\nsignificantly streamlining processes.<br/><br/> Sage Abra v9 provides sample templates, such as merit pay budgeting\nand contact lists, for Excel, SharePoint and other applications,\nwhich help HR and non-HR users create the specific information\nsharing documents they need. Once created, accessed documents are\nautomatically updated through Sage Abra Employee Self Service,\nfreeing up valuable time for HR and executives to address strategic\nbusiness objectives.<br/><br/> HR Actions within Sage Abra v9 replaces paper-based HR processes,\nsuch as status changes, new hires, and performance management, with\nonline, Web-based workflow. HR Actions improves HR service delivery\nwhile cutting costs and provides extended benefits and security by:\n\n-- Enforcing business rules by routing and approving personnel change\n requests,\n-- Providing secure electronic approval signatures from any PC with a web\n browser,\n-- Providing detailed audit trails of any edits made during the routing\n and approval process,\n-- Providing real-time status of each transaction from request/submission\n through approval and administration, and\n-- Supporting file attachments to web forms, for example a scanned copy\n of I-9 and W-4 attached to a new hire form.<br/><br/> About Sage Abra\nSage Abra is a market-leading human resource\nmanagement system (HRMS) that delivers tightly integrated HR,\npayroll, benefits and attendance functionality, plus rich reporting\nand analysis tools. Sage Abra includes a Web workforce portal with\nemployee self-service that enables company-wide communications,\nbenefits enrollment and more. The product line features support for\nmultiple databases, with Abra SQL supporting Microsoft SQL Server,\nand Abra Suite supporting Visual FoxPro.<\/div><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://docs.google.com/a/ziftsolutions.com/viewer?a=v&pid=gmail&attid=0.1&thid=12ad478a8244c60f&mt=application/msword&url=http://mail.google.com/a/ziftsolutions.com/?ui%3D2%26ik%3De130d5e6ec%26view%3Datt%26th%3D12ad478a8244c60f%26attid%3D0.1%26disp%3Dattd%26zw&sig=AHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a66eb9c012ad4ea1efb7234&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fdocs.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2Fviewer&#037;3Fa&#037;3Dv&#037;26pid&#037;3Dgmail&#037;26attid&#037;3D0.1&#037;26thid&#037;3D12ad478a8244c60f&#037;26mt&#037;3Dapplication&#037;2Fmsword&#037;26url&#037;3Dhttp&#037;3A&#037;2F&#037;2Fmail.google.com&#037;2Fa&#037;2Fziftsolutions.com&#037;2F&#037;3Fui&#037;253D2&#037;2526ik&#037;253De130d5e6ec&#037;2526view&#037;253Datt&#037;2526th&#037;253D12ad478a8244c60f&#037;2526attid&#037;253D0.1&#037;2526disp&#037;253Dattd&#037;2526zw&#037;26sig&#037;3DAHIEtbRqtbI1kUMqeVG9MgeZF3lMePsMYg&#039;);zwShowDetails(\"8a7c9fef2a66eb9c012ad4ea1efb7234\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&CardId=563029&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6e9192f096b\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef29d39a7c0129f6e9192f096b":{"hiddenOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6e9192f096b' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6e9192f096b'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_2'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);zwShowDetails(\"8a7c9fef2a550709012a581642ae67a6\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6d37e4d0630&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.webcpa.com&#037;2Fnews&#037;2FSage-Releases-Timeslips-2011-54705-1.html&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6d37e4d0630\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&amp;CardId=563029&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Sage Abra Suite v9 Delivers Mobile Workforce Collaboration to HRMS Users and New Levels of Paperless Automation<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_2'><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America today announced Sage Abra Suite v9, the human resource management system (HRMS) that will deliver mobile workforce collaboration and unmatched paperless automation for small and midsized companies. Sage Abra Suite v9 features dynamic information sharing capabilities and new HR Actions that help companies save time, money and paper while turning workforce data into a competitive advantage. The latest of Sage&#039;s award-winning HR solutions is available now from authorized Sage Abra reselling business partners.<\/p> <p>&quot;With dynamic information sharing capabilities, Sage Abra v9 enables business leaders to access, analyze and act upon workforce data from virtually any mobile system,&quot; said Johnny Laurent, vice president and general manager for Sage Abra. &quot;Streamlining core HR processes frees up management and HR resources to address more strategic business objectives. Plus version 9 automates a host of paper-based HR processes, squarely addressing the needs of today&#039;s business customers to maximize resources, increase process efficiencies and cut material costs.&quot;<\/p> <p>Dynamic information sharing capabilities give executives, managers and staff secure access to real-time workforce data from remote laptops, notebooks, and later this summer iPads and other mobile devices. Data access is appropriately filtered for individual roles within the organization with customizable &quot;views&quot; addressing specific executive, director or supervisor needs. Unique URLs then link the views to a variety of applications such as spreadsheet models, web pages and management dashboards. Dynamic information sharing capabilities turn workforce data into a true, competitive advantage by enabling users to leverage up-to-the-moment information while significantly streamlining processes.<\/p> <p>Sage Abra v9 provides sample templates, such as merit pay budgeting and contact lists, for Excel, SharePoint and other applications, which help HR and non-HR users create the specific information sharing documents they need. Once created, accessed documents are automatically updated through Sage Abra Employee Self Service, freeing up valuable time for HR and executives to address strategic business objectives.<\/p> <p>HR Actions within Sage Abra v9 replaces paper-based HR processes, such as status changes, new hires, and performance management, with online, Web-based workflow. HR Actions improves HR service delivery while cutting costs and provides extended benefits and security by:<\/p> <ul> <li>Enforcing business rules by routing and approving personnel change requests, <\/li> <li>Providing secure electronic approval signatures from any PC with a web browser, <\/li> <li>Providing detailed audit trails of any edits made during the routing and approval process,<\/li> <li>Providing real-time status of each transaction from request/submission through approval and administration, and<\/li> <li>Supporting file attachments to web forms, for example a scanned copy of I-9 and W-4 attached to a new hire form.<\/li> <\/ul> <p><strong>About Sage Abra<br/><\/strong>Sage Abra is a market-leading human resource management system (HRMS) that delivers tightly integrated HR, payroll, benefits and attendance functionality, plus rich reporting and analysis tools. Sage Abra includes a Web workforce portal with employee self-service that enables company-wide communications, benefits enrollment and more. The product line features support for multiple databases, with Abra SQL supporting Microsoft SQL Server, and Abra Suite supporting Visual FoxPro.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://smart-grid.tmcnet.com/news/2010/07/14/4900436.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef2a550709012a581642ae67a6&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fsmart-grid.tmcnet.com&#037;2Fnews&#037;2F2010&#037;2F07&#037;2F14&#037;2F4900436.htm&#039;);zwShowDetails(\"8a7c9fef2a550709012a581642ae67a6\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6d37e4d0630&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.webcpa.com&#037;2Fnews&#037;2FSage-Releases-Timeslips-2011-54705-1.html&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6d37e4d0630\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef29d39a7c0129f6d37e4d0630":{"hiddenOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6d37e4d0630' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef29d39a7c0129f6d37e4d0630'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_3'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&CardId=563029&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6e9192f096b\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.msnbc.msn.com/id/37375945' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef28ea589201296bd462056c98&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.msnbc.msn.com&#037;2Fid&#037;2F37375945&#039;);zwShowDetails(\"8a7c9fef28ea589201296bd462056c98\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6d37e4d0630&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.webcpa.com&#037;2Fnews&#037;2FSage-Releases-Timeslips-2011-54705-1.html&#039;);' target='_blank' >Sage Releases Timeslips 2011<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_3'><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America has released the latest version of its time and billing product, Sage Timeslips 2011, which now offers faster bill approvals, improved reporting, and electronic payment options. <\/p><p>&quot;The product is designed to help professionals capture time quickly and accurately, leading to greater productivity and profitability,&quot; said Sage Timeslips general manager Sam Hunter.<\/p><p>Hunter stressed that the new features and enhancements to Sage Timeslips 2011 will allow users to give clients the flexibility of paying with a credit or debit card via the Sage Exchange (see <a href=\"/news/Sage-Launches-SaaS-Integrated-Payments-54162-1.html\" target=\"_blank\">Sage Launches SaaS Integrated Payments<\/a>). The software will allow users to authorize, approve or decline payments, as well as reprint receipts or void the transactions if necessary. Users can create more custom fields for clients, tasks, timekeepers and expenses to customize the system, and provide their clients with more details on how payments and other transactions were applied to each invoice. <\/p><div>Sage Timeslips 2011 also offers improved security measures and reporting and graphing capabilities for better business analysis. <\/div><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D76117C-7542-0001-AB29-1D2F172A1BE9&CardId=563029&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6e9192f096b&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D76117C-7542-0001-AB29-1D2F172A1BE9&#037;26CardId&#037;3D563029&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6e9192f096b\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.msnbc.msn.com/id/37375945' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef28ea589201296bd462056c98&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.msnbc.msn.com&#037;2Fid&#037;2F37375945&#039;);zwShowDetails(\"8a7c9fef28ea589201296bd462056c98\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef28ea589201296bd462056c98":{"hiddenOpening":"<div id='zw_details_8a7c9fef28ea589201296bd462056c98' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef28ea589201296bd462056c98'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_4'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6d37e4d0630&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.webcpa.com&#037;2Fnews&#037;2FSage-Releases-Timeslips-2011-54705-1.html&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6d37e4d0630\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&CardId=487253&RowIndex=1&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bed24635b4\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.msnbc.msn.com/id/37375945' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef28ea589201296bd462056c98&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.msnbc.msn.com&#037;2Fid&#037;2F37375945&#039;);' target='_blank' >Sage North America Business Minds Survey Finds Small Business Owners Skeptical of Recent Small Business Stimulus Proposals <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_4'><\/div><div class='zwContentText'><span class='zwInline'><p class=\"textBodyBlack\">ATLANTA, GA - \n  Sage North America today announced additional findings from the 2010 Business Minds survey(1), which gauges small business&#039; <span style=\"text-decoration: underline;\"><\/span>experience in managing through recent economic conditions, as well as business owners&#039; opinions on the government-sponsored job stimulus programs. Sage conducted the survey this spring, shortly after the Obama Administration announced a series of proposals aimed specifically at small and midsized business owners. <\/p><p class=\"textBodyBlack\"><span id=\"byLine\"><\/span> Respondents weighed in on the small business proposals, on topics such as capital expenditure deductions, new employee tax credits and refinancing existing debt, among others. While there was support for some of the proposals from individual respondents and 61&#037; of those surveyed found at least one of the proposals helpful, there was no universal endorsement, by a majority of participants, for any one single proposal. <\/p><p class=\"textBodyBlack\"><span id=\"byLine\"><\/span> The proposal that was considered to be most helpful -- to extend through 2010 the provision that accelerates the rate at which businesses can deduct the cost of capital expenditures -- was found helpful by only 37 percent of respondents. Other proposals found most helpful were the payroll tax reimbursement (33 percent); elimination of the capital gains tax for investments (33 percent); tax credit for new hires (31 percent); and the immediate expense of qualified investment (30 percent). In general, the proposals related to SBA (Small Business Administration) loans were seen as less helpful than the other proposals. <\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.webcpa.com/news/Sage-Releases-Timeslips-2011-54705-1.html' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef29d39a7c0129f6d37e4d0630&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.webcpa.com&#037;2Fnews&#037;2FSage-Releases-Timeslips-2011-54705-1.html&#039;);zwShowDetails(\"8a7c9fef29d39a7c0129f6d37e4d0630\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&CardId=487253&RowIndex=1&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bed24635b4\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef285bd969012874bed24635b4":{"hiddenOpening":"<div id='zw_details_8a7c9fef285bd969012874bed24635b4' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef285bd969012874bed24635b4'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_5'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.msnbc.msn.com/id/37375945' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef28ea589201296bd462056c98&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.msnbc.msn.com&#037;2Fid&#037;2F37375945&#039;);zwShowDetails(\"8a7c9fef28ea589201296bd462056c98\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&CardId=487251&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bc75de35a9\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&amp;CardId=487253&amp;RowIndex=1&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Sage North America Reports First Half 2010 Results<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_5'><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America, part of the Sage Group plc (LSE: SGE), announced today that total revenue for the half year ended March 31, 2010, was &#036;US 428.7 million, a decrease of 6&#037;&#042; over the same prior year period. Overall North America EBITA margin was 22&#037; (H1 2009: 18&#037;&#042;&#042;) as the company effectively managed costs to increase efficiency. Excluding restructuring charges, the prior H1 margin was 20&#037;&#042;&#042;.<\/p> <p>UK-based The Sage Group plc reported global revenues of &#036;US 1.14 billion for the half year ended March 31, 2010, a decrease of 3&#037;&#042; over the same prior year period (at constant exchange rates). EBITA&#042;&#042; was &#036;289.2 million, or 25&#037; margin, compared with 23&#037;&#042; in H1 2009. Excluding restructuring charges, the prior H1 margin was 24&#037;&#042;. The company added 127,000 customers worldwide during the year, bringing its total to 6.2 million businesses globally, excluding ACT! customers. The business added 48,000 customers in North America.<\/p> <p>&quot;Sage&#039;s broad software and services portfolio and personal touch with customers continues to help small and midsized businesses to improve efficiency and productivity every day, helping Sage North America to achieve competitive revenue and profitability in the first half,&quot; said Sage North America President and CEO, Sue Swenson. &quot;We continue to increase our cross-sell revenue, especially through improved integration of our payments services business. We have continued to expand our customer base and gain their trust in the value of Sage solutions to help them manage both for today and for their growth tomorrow.&quot;<\/p> <p>In the first half of 2010, Sage North America demonstrated its commitment to helping small and midsized customers through innovative products and services, including the introduction of several connected business solutions that provide online services integrated with existing Sage solutions. Among these is an eMarketing service for ACT! by Sage to help businesses increase sales, and a new ePhilanthropy service, Sage Fund Raising Online, that enables nonprofits to manage campaigns and accept online donations from their own website. The company also introduced a number of new product releases including new versions of its Sage ERP family of mid-market solutions.<\/p> <p>For its healthcare customers, Sage delivered a Meaningful Use Guarantee, providing physicians with the assurance they need to confidently deploy electronic health records for improved patient care and qualify for government incentives. In addition, Sage is helping these customers get paid faster through improved claims processing and revenue cycle management. The company also delivered a new version of Sage Practice Analytics software, enabling physicians to instantly analyze both clinical and practice data to deliver improved patient care and practice efficiency. For its long standing Sage Medical Manager customers, substantial improvements were delivered on the Linux platform providing customers with increased functionality; subsequent releases on other platforms are to be released soon.<\/p> <p>In January, Sage North America CEO Sue Swenson solidified the company&#039;s executive team with the addition of Betty Otter-Nickerson as President of Sage Healthcare Division. Ms. Otter-Nickerson, was formerly COO of the LIVESTRONG Foundation where she provided executive leadership for the development and growth of the LIVESTRONG Survivorship Center of Excellence Network, and was previously Vice President of Operations for Product Management and Development focused on worldwide operations for BMC&#039;s enterprise management solutions.<\/p> <p>&#042;Results are in USD using an annual average exchange rate of 1.59 USD per GBP.<br/> &#042;&#042;Earnings before interest, tax and amortization, which excludes the effects of amortization of acquired intangible assets and the net amortization or capitalization of software development expenditure.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.msnbc.msn.com/id/37375945' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef28ea589201296bd462056c98&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.msnbc.msn.com&#037;2Fid&#037;2F37375945&#039;);zwShowDetails(\"8a7c9fef28ea589201296bd462056c98\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&CardId=487251&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bc75de35a9\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef285bd969012874bc75de35a9":{"hiddenOpening":"<div id='zw_details_8a7c9fef285bd969012874bc75de35a9' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef285bd969012874bc75de35a9'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_6'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&CardId=487253&RowIndex=1&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bed24635b4\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&ClientID=1' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);zwShowDetails(\"8a7c9fef285bd96901287475bd442c76\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&amp;CardId=487251&amp;RowIndex=2&amp;Product=*&amp;Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);' target='_blank' >Sage Continues to be the Usage Share Leader in the Construction Industry According to Recent Survey<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_6'><\/div><div class='zwContentText'><span class='zwInline'><p>Sage North America today announced that the <a title=\"Sage Construction and Real Estate\" href=\"http://www.sagecre.com/\" target=\"_blank\">Sage Construction and Real Estate<\/a> product lines have been recognized as the most widely used applications for construction estimating, job costing, accounting, payroll, and project management, according to the <a title=\"Construction Financial Management Association\" href=\"http://www.cfma.org/\" target=\"_blank\">Construction Financial Management Association&#039;s<\/a> (CFMA) 2010 Information Technology Survey for the Construction Industry, eighth edition.&#042; This survey profiles the systems, software and solutions in use by construction companies including general, heavy-highway and specialty contractors.<\/p> <p>&quot;We&#039;re thrilled to be recognized as the overall usage share leader among respondents across the accounting, payroll and job costing; estimating; and project management software categories,&quot; said Robert Deshaies, Executive Vice President, Sage Business Solutions. &quot;The strength of our industry solutions combined with our intimate understanding of our customers&#039; needs enables us to be a recognized leader in the construction industry.&quot;<\/p> <p><strong>Accounting, Payroll and Job Costing Applications<\/strong><br/> According to the survey, Sage is the overall market leader among respondents in the accounting, payroll and job costing discipline at 29 percent market share with Sage Timberline Office representing 24 percent and Sage Master Builder representing 5 percent. Among general contractors, Sage has the highest share of the survey participant market (43 percent). Sage also strongly leads the specialty trades market segment that responded to the survey with a 27 percent share.<\/p> <p><strong>Estimating Applications<\/strong><br/> Sage is the leader among contractors using estimating software (19 percent) with Sage Timberline Office estimating commanding 17 percent of the respondents. Overwhelmingly, general contractors choose Sage brands for their estimating needs, totaling 35 percent.<\/p> <p><strong>Project Management Applications<\/strong><br/> Sage is the overall market share leader among survey participants in the project management software category at 19 percent. Among general contractors, Sage commands 29 percent of the survey base along with 18 percent of specialty trades.<\/p> <p>For more information and to access CFMA&#039;s 2010 Information Technology Survey for the Construction Industry visit <a href=\"http://www.cfma.org/it_survey\">http://www.cfma.org/it_survey<\/a>.<\/p> <p>&#042;Statistics excerpted from <em>CFMA&#039;s 2010 Information Technology Survey for the Construction Industry, eighth edition<\/em> with the permission of the Construction Financial Management Association, Princeton, NJ, 609-452-8000. CFMA neither evaluated nor ranked software in terms of performance. The survey should not be construed as the advice or opinion of CFMA.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F435-2033-0001-90A8-DDCCCD30162F&CardId=487253&RowIndex=1&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bed24635b4&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F435-2033-0001-90A8-DDCCCD30162F&#037;26CardId&#037;3D487253&#037;26RowIndex&#037;3D1&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bed24635b4\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&ClientID=1' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);zwShowDetails(\"8a7c9fef285bd96901287475bd442c76\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef285bd96901287475bd442c76":{"hiddenOpening":"<div id='zw_details_8a7c9fef285bd96901287475bd442c76' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef285bd96901287475bd442c76'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_7'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&CardId=487251&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bc75de35a9\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.inc.com/partners/comcast/index.html#a6' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);zwShowDetails(\"8a7c9fef285bd969012874880e702f3a\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&amp;ClientID=1' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);' target='_blank' >Protect your data by choosing the right personnel <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_7'><\/div><div class='zwContentText'><span class='zwInline'><p><em><font color=\"black\">This is the second article in the series, <font face=\"Times\">&quot;<\/font>Geek speak: demystifying remote access.<font face=\"Times\">&quot;<\/font> The first article appeared in the March 15 issue of <\/font><b><font color=\"black\">CF&amp;P<\/font><\/b><font color=\"black\">.<\/font><\/em><\/p><p><font color=\"black\">No technology evaluation would be complete without a discussion of security, compliance, and the personnel skill sets necessary for implementation and support. A security breach that results in a loss of personal information can halt your campaign, traumatize your constituents, and give your organization a black eye.<\/font><\/p><p><font color=\"black\">This article in the series will focus on protecting your data and having the right team in place. Let&#039;s dive in&hellip;<\/font><\/p><div><p><b><font color=\"black\">General security<\/font><\/b><\/p><p><font color=\"black\">Security best practices include the use of a properly configured firewall, anti-virus protection, automated patching of operating systems, and security policies and procedures. Other areas to consider are intrusion detection and prevention measures, vulnerability assessments, and employee security training.<\/font><\/p><p><font color=\"black\">The scope of these particular methods is too large to be included in this brief article, but ample information about these practices exists on the Web. Look for the words <font face=\"Times\">&quot;<\/font>defense in depth<font face=\"Times\">&quot;<\/font> in your research.<\/font><\/p><p><font color=\"black\">Another important best practice is to set up servers that each perform only one service, and then lock those servers down, or <font face=\"Times\">&quot;<\/font>harden<font face=\"Times\">&quot;<\/font> them, against breaches. A Web server can be hardened so it can only serve Web pages, a database can be hardened to only perform database functions, and so on.<\/font><\/p><p><font color=\"black\">Mixing a Web server and a database server on one box could enable a hacker to breach your database server by hacking through the Web server&#039;s vulnerabilities.<\/font><\/p><p><b><font color=\"black\">An overlooked vulnerability<\/font><\/b><\/p><p><font color=\"black\">Perhaps the biggest security vulnerability is the one most overlooked: employees. A class of hackers called <font face=\"Times\">&quot;<\/font>social engineers<font face=\"Times\">&quot;<\/font> can attempt to persuade trusted employees to divulge sensitive information, such as passwords, access codes, and even unauthorized access to your facility. These hackers are great at what they do.<\/font><\/p><p><font color=\"black\">You can help protect your organization from this vulnerability by educating your employees on handling sensitive information. Employees should never provide passwords or access codes unless they are crystal clear about who they&#039;re talking to, and certain that person is authorized by the organization to have the information. Ensuring employees are well-educated about data security can, in essence, make your workforce <font face=\"Times\">&quot;<\/font>human firewalls<font face=\"Times\">&quot;<\/font> that can protect your organization in ways technology can&#039;t.<\/font><\/p><p><font color=\"black\">If your organization lacks either the knowledge or the skill set to build and execute a solid security plan, you should seek outside help from a professional.<\/font><\/p><p><b><font color=\"black\">Personnel and skill set requirements<\/font><\/b><\/p><p><font color=\"black\">No matter whether you&#039;re providing remote access from your internal systems or working with a third-party partner, particular skill sets are necessary to make any technology choice successful. You should carefully assess if your staff possesses these skill sets. If not, you will need to employ the help of an outside partner.<\/font><\/p><p><b><font color=\"black\">Networking and security<\/font><\/b><\/p><p><font color=\"black\">Firewalls, anti-virus software, intrusion prevention, compliance controls, and policies and procedures must be properly configured, maintained and, if appropriate, rolled out to users. An improperly configured firewall is a leading cause of security breaches from external attackers.<\/font><\/p><p><font color=\"black\">An IT generalist may not possess the specialized skills needed for network and system security. If you plan to manage your remote access solution internally, seeking the services of a professional security analyst is strongly recommended. Some organizations offer certification for analysts; be sure your security professional is certified by a recognized entity.<\/font><\/p><p><b><font color=\"black\">Operating systems and administration<\/font><\/b><\/p><p><font color=\"black\">Most remote application offerings are based on Microsoft&#039;s operating system. Besides needing the skill set to install and configure servers, your IT specialist must be tasked with installing the monthly security patches issued by Microsoft. Failure to apply important security patches to servers is another leading cause of security breaches.<\/font><\/p><p><b><font color=\"black\">Administration of services and access<\/font><\/b><\/p><p><font color=\"black\">Besides knowledge of the operating system, your IT specialist must be an expert in the installation, configuration, and maintenance of the remote application hosting technology you&#039;ve chosen. This knowledge is not the same as knowledge of the operating system; therefore, if you can&#039;t find someone who has both skill sets, you should consider hiring or contracting with an additional specialist to manage access and the administration of services.<\/font><\/p><p><b><font color=\"black\">Application-specific administration<\/font><\/b><\/p><p><font color=\"black\">Expertise in installing, configuring, and maintaining the application you&#039;re making available for remote access is essential too. Ask the software vendor with which technologies the application has been successfully accessed remotely, and whether the vendor supports that configuration.<\/font><\/p><p><font color=\"black\">The vendor saying, <font face=\"Times\">&quot;<\/font>The configuration will work, but is not supported or recommended<font face=\"Times\">&quot;<\/font> should be a red flag. Maintenance headaches are almost guaranteed in these situations.<\/font><\/p><p><b><font color=\"black\">Thinking beyond technology<\/font><\/b><\/p><p><font color=\"black\">While this information just scratches the surface, I hope it caused you to think beyond the technology. When it comes to security, it&#039;s vital to <font face=\"Times\">&quot;<\/font>make a difference, not a mess.<font face=\"Times\">&quot;<\/font><\/font><\/p><p><font color=\"black\">In our last article, we&#039;ll discuss remote access options, doing it yourself, and partnering for success. See you next month.<\/font><\/p><p><b><i><font color=\"black\">Grant Howe<\/font><\/i><\/b><i><font color=\"black\"> is VP research &amp; development for <\/font><b><font color=\"black\">Sage North America<\/font><\/b><font color=\"black\">&#039;s Nonprofit Solutions business. For more than 25 years, Sage has been developing accounting and development software for nonprofits and governments.<\/font><\/i><\/p><p><i><font color=\"black\">Prior to joining Sage, Grant served as executive vice president of engineering and chief technology officer for <\/font><b><font color=\"black\">CareFlash.com<\/font><\/b><font color=\"black\">, a Web 2.0 company providing free personal Web sites for sharing health updates, information and encouragement with friends and family during illness, injury, pregnancy and childbirth. He also spent nearly six years in various engineering management roles - most recently as senior director of engineering - at Houston-based <\/font><b><font color=\"black\">NetIQ<\/font><\/b><font color=\"black\">, a global leader in systems and security management. <\/font><\/i><\/p><p><i><font color=\"black\">Grant holds a master&#039;s degree in software engineering from Syracuse University and a bachelor&#039;s degree in computer science from the State University of New York (SUNY) College at Oswego.<\/font><\/i><\/p><\/div><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.sagenorthamerica.com/company/newsroom/press_releases/details?CID=1D75F3A4-14D5-0001-C5BE-12501B9049B0&CardId=487251&RowIndex=2&Product=*&Year=*' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874bc75de35a9&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.sagenorthamerica.com&#037;2Fcompany&#037;2Fnewsroom&#037;2Fpress_releases&#037;2Fdetails&#037;3FCID&#037;3D1D75F3A4-14D5-0001-C5BE-12501B9049B0&#037;26CardId&#037;3D487251&#037;26RowIndex&#037;3D2&#037;26Product&#037;3D&#042;&#037;26Year&#037;3D&#042;&#039;);zwShowDetails(\"8a7c9fef285bd969012874bc75de35a9\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.inc.com/partners/comcast/index.html#a6' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);zwShowDetails(\"8a7c9fef285bd969012874880e702f3a\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef285bd969012874880e702f3a":{"hiddenOpening":"<div id='zw_details_8a7c9fef285bd969012874880e702f3a' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef285bd969012874880e702f3a'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_8'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&ClientID=1' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);zwShowDetails(\"8a7c9fef285bd96901287475bd442c76\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.tmcnet.com/usubmit/2010/04/01/4705445.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd9690128746962c52a5e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.tmcnet.com&#037;2Fusubmit&#037;2F2010&#037;2F04&#037;2F01&#037;2F4705445.htm&#039;);zwShowDetails(\"8a7c9fef285bd9690128746962c52a5e\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.inc.com/partners/comcast/index.html#a6' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);' target='_blank' >Help Make Productivity&#064;Work More Productive<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_8'><\/div><div class='zwContentText'><span class='zwInline'><p class=\"news_title\">Features<\/p> <p class=\"news_bluetext\">Creating the Perfect Customer Experience<\/p> <p><em>Customer service is important, but it&#039;s just the starting point in today&#039;s competitive climate<\/em><\/p><div><p>The &quot;perfect&quot; customer experience represents a sort of Holy Grail for most businesses: They&#039;re not sure it actually exists, but they&#039;re convinced it&#039;s something worth striving for. Many experts agree on both counts. Perfection is an elusive state relative to customer experience-if it&#039;s ever reached at all, it doesn&#039;t last long. Things change quickly in today&#039;s multifaceted business environment, and customers interact with your business through multiple touchpoints, so you constantly need to monitor and make adjustments to your customer experience efforts.<\/p> <p>&quot;The starting point for improving customer experience is to literally map all the experiences a customer considering buying your product or service might have,&quot; says <a title=\"Rita McGrath\" class=\"informlink\" href=\"/topic/Rita&#043;McGrath\">Rita McGrath<\/a>, an associate professor at <a title=\"Columbia Business School\" class=\"informlink\" href=\"/topic/Columbia&#043;Business&#043;School\">Columbia Business School<\/a> in <a title=\"New York\" class=\"informlink\" href=\"/topic/New&#043;York\">New York<\/a>. She suggests looking critically at all the steps you require for someone to become a customer and eliminating any that aren&#039;t absolutely critical. For example, if you market via the web, try to make do with the most minimal information until the customer is actually ready to buy. &quot;Most small business owners are astonished at the number of roadblocks that exist in what I call the &#039;consumption chain&#039; when they are pointed out to them,&quot; she says.<\/p> <p>Stormy Simon, senior vice president of marketing and customer care at <a title=\"Overstock.com Inc.\" class=\"informlink\" href=\"/topic/Overstock.com&#043;Inc.\">Overstock.com<\/a>, led a reorganization of the online retailer&#039;s customer care department that transformed it into a nationally recognized leader. The keys to her efforts, she says, are the same things small businesses should focus on to improve their customer experience. &quot;Listen to what your customers say, communicate your vision to all customer-facing employees, let them know what your expectations are and invest in the tools, technology and training they need to meet those expectations.&quot;<\/p> <p>As important as those internal considerations are, there are also keys to your external message:<\/p> <ul class=\"newsletter\"> <li><em>Think like a customer<\/em>-As the philosopher <a title=\"John Locke\" class=\"informlink\" href=\"/topic/John&#043;Locke\">John Locke<\/a> wrote: &quot;No man&#039;s knowledge here can go beyond his experience.&quot; Executive coach, author of <em>It Takes a Lot More than Attitude...to Lead a <a title=\"Stellar Organization\" class=\"informlink\" href=\"/topic/Stellar&#043;Organization\">Stellar Organization<\/a><\/em> and adjunct lecturer at <a title=\"Babson College\" class=\"informlink\" href=\"/topic/Babson&#043;College\">Babson College<\/a> Stever Robbins says that&#039;s good advice for business owners as well. &quot;Pretend to be a customer and walk through the experience of finding you, contacting you and using your product,&quot; he says.<\/li> <li><em>Be accessible<\/em>-Whether it&#039;s online or in print, make it easy for customers to contact you regarding their experience with your business, and give them immediate feedback so they don&#039;t wonder if anyone even knows they&#039;re trying to reach your company, Robbins suggests. After you deliver your product or service, review the transaction and look for things you could have done better. &quot;Most importantly, follow through and do those things better next time,&quot; he says.<\/li> <li><em>Under-promise, over-deliver<\/em>-One trap some small businesses fall into is overpromising, says <a title=\"David Levin\" class=\"informlink\" href=\"/topic/David&#043;Levin\">David Levin<\/a>, communication coach and author of <em>Don&#039;t Just Talk, Be Heard!<\/em> &quot;You have to manage expectations,&quot; he says. &quot;A customer&#039;s level of satisfaction-or frustration-is directly related to how well their experience matches their expectations.&quot; <\/li> <li><em>Set expectations up front<\/em>-The better job you do of communicating to your customers what to expect in advance, the happier they are going to be with the results. &quot;They&#039;re also going to be more passionate advocates for your business, because taking the time to educate them on the process sends a powerful message that you understand, respect, and care about them,&quot; Levin says. &quot;And customers who really believe that about you and your products or services aren&#039;t going anywhere else.&quot;<\/li> <\/ul> <p>Finally, as with most things in business life, it&#039;s possible to &quot;over-think&quot; your attempts to improve customer experience. &quot;Positive customer experiences don&#039;t have to involve over-the-top practices,&quot; notes <a title=\"Doug Meyer\" class=\"informlink\" href=\"/topic/Doug&#043;Meyer\">Doug Meyer<\/a>, chief customer officer at Sage <a title=\"North America\" class=\"informlink\" href=\"/topic/North&#043;America\">North America<\/a>. &quot;Often, getting the basics right consistently across all touchpoints will go a long way toward creating strong customer loyalty.&quot;<\/p> <hr id=\"a7\" style=\"border: 0px none; color: rgb(204, 204, 204); background-color: rgb(204, 204, 204); height: 1px;\"><\/hr> <p class=\"news_title\">Features<\/p> <p class=\"news_bluetext\">Finding Your &#039;A&#039; List Customers Offers Many Rewards<\/p> <p><em>Allocating customer resources according to expected return is critical for small businesses<\/em><\/p><\/div><div><p>While the Declaration of Independence declares that all men are created equal, any business owner can tell you that all customers are not. Take the time to identify the characteristics of your best customers, and make the effort to seek out more of them. Doing so can result in greater customer loyalty, higher sales per transaction and increased profits.<\/p> <p>One of the key ingredients of formal strategic planning is defining your customer. This is particularly important for small businesses because most simply don&#039;t have the time, resources or personnel to take a &quot;shotgun&quot; approach-peppering every potential customer with marketing materials-to prospecting, says <a title=\"Chicago\" class=\"informlink\" href=\"/topic/Chicago\">Chicago<\/a>-based <a title=\"Ray Silverstein\" class=\"informlink\" href=\"/topic/Ray&#043;Silverstein\">Ray Silverstein<\/a>, author of <em>The Small Business Survival Guide<\/em> and founder of PRO, a small-business peer group advisory board organization.<\/p> <p>&quot;Lack of focus is a problem that often comes up at our meetings,&quot; he says. &quot;Companies try to be too many things to too many customers, thereby missing the chance to target their best potential customer. Ask yourself who is most likely to buy your product or service, what their characteristics are and what your capabilities to supply them are. In sales and marketing, the key is to hunt with a rifle, not a shotgun.&quot;<\/p> <p>He adds that this philosophy applies to existing customers as well as new ones. You should not provide equal service to all customers because not all customers are of equal value to you. &quot;Classify your customers, and reserve your very best priority service for customers on your &#039;A&#039; list,&quot; he counsels.<\/p> <p>Identifying your best customers depends on several variables, some of which may be specific to your industry, location, size and other factors. Start by determining the criteria that are most important to your company, such as sales potential, profitability, payment history, ease of doing business, etc.<\/p> <p><a title=\"Suzie Boland\" class=\"informlink\" href=\"/topic/Suzie&#043;Boland\">Suzie Boland<\/a>, president of <a title=\"RFB Communications Group\" class=\"informlink\" href=\"/topic/RFB&#043;Communications&#043;Group\">RFB Communications Group<\/a>, a <a title=\"Tampa\" class=\"informlink\" href=\"/topic/Tampa\">Tampa<\/a>, <a title=\"Florida\" class=\"informlink\" href=\"/topic/Florida\">Florida<\/a>-based public relations agency, has profitability at the top of her list. Next, in descending order of importance, are:<\/p> <ul class=\"newsletter\"> <li>growth potential of the client&#039;s industry;<\/li> <li>extent of the client&#039;s need for her services; <\/li> <li>likelihood of the client showing positive results from the services she provides; <\/li> <li>potential for ongoing business; and <\/li> <li>ratio of client-acquisition cost to projected return on that investment.<\/li> <\/ul> <p>Rick Chess, managing partner at Chess Law Firm in <a title=\"Richmond (Virginia)\" class=\"informlink\" href=\"/topic/Richmond&#043;&#037;28Virginia&#037;29\">Richmond, Virginia<\/a>, also suggests focusing on customers who:<\/p> <ul class=\"newsletter\"> <li>pay their bills on time;<\/li> <li>are likely to survive the current economic difficulties;<\/li> <li>make strategic and/or tactical use of the products or services you currently provide them; and <\/li> <li>offer the greatest potential to become consumers of additional products and services.<\/li> <\/ul> <p><a title=\"Joseph Andreula\" class=\"informlink\" href=\"/topic/Joseph&#043;Andreula\">Joseph Andreula<\/a>, who owns 18 gyms in New York and <a title=\"New Jersey\" class=\"informlink\" href=\"/topic/New&#043;Jersey\">New Jersey<\/a> and an online boxing supply company, is even more pragmatic. He asks three questions about his customers:<\/p> <ul class=\"newsletter\"> <li>Who contributes the most dollars to his business?<\/li> <li>Who refers the most business to his company?<\/li> <li>Who is lowest-maintenance in terms of the company resources (dollars and time) they consume?<\/li> <\/ul> <p>&quot;Anyone who shows up in the top 20&#037; on all three lists fits the profile of your best customer,&quot; he says.<\/p> <p>Before you can figure out what your best customer looks like, you need to do a little self-examination, advises <a title=\"Paul Kurnit\" class=\"informlink\" href=\"/topic/Paul&#043;Kurnit\">Paul Kurnit<\/a>, a consultant and professor of marketing at <a title=\"Pace University\" class=\"informlink\" href=\"/topic/Pace&#043;University\">Pace University&#039;s Lubin School of Business<\/a>. &quot;What&#039;s your brand positioning? What do you do particularly well? What makes you unique? Who is your competition? What makes you more attractive to customers than your competitors? You need to answer these questions first,&quot; he says.<\/p> <p>Ironically, many companies provide their best service to their worst customers. &quot;The customers that hassle you most-those on your &#039;F&#039; list-may be getting your best &#039;A&#039; list service,&quot; Silverstein says. &quot;There is both a direct and indirect cost to servicing a customer, and you should assess both. Those that pay late, require maximum handholding and return little or no profitability represent an opportunity cost. Why miss out on &#039;A&#039; level service opportunities at the expense of problematic &#039;F&#039; list customers?&quot;<\/p><\/div><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.canadianfundraiser.com/newsletter/article.asp?ArticleID=3287&ClientID=1' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd96901287475bd442c76&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.canadianfundraiser.com&#037;2Fnewsletter&#037;2Farticle.asp&#037;3FArticleID&#037;3D3287&#037;26ClientID&#037;3D1&#039;);zwShowDetails(\"8a7c9fef285bd96901287475bd442c76\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.tmcnet.com/usubmit/2010/04/01/4705445.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd9690128746962c52a5e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.tmcnet.com&#037;2Fusubmit&#037;2F2010&#037;2F04&#037;2F01&#037;2F4705445.htm&#039;);zwShowDetails(\"8a7c9fef285bd9690128746962c52a5e\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef285bd9690128746962c52a5e":{"hiddenOpening":"<div id='zw_details_8a7c9fef285bd9690128746962c52a5e' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef285bd9690128746962c52a5e'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_9'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.inc.com/partners/comcast/index.html#a6' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);zwShowDetails(\"8a7c9fef285bd969012874880e702f3a\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.tmcnet.com/usubmit/2010/04/01/4705445.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd9690128746962c52a5e&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.tmcnet.com&#037;2Fusubmit&#037;2F2010&#037;2F04&#037;2F01&#037;2F4705445.htm&#039;);' target='_blank' >Sage North America Expands HR Management Software Choices for Nonprofit and Government Organizations<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_9'><\/div><div class='zwContentText'><span class='zwInline'>Sage North America today announced the expansion of its human resource (HR) management offerings for the nonprofit and government sector. Two new modules will provide fully integrated HR, employee self-service (ESS), payroll, and tax compliance capabilities to small and midsized nonprofits and government agencies who use the Sage MIP Fund Accounting nonprofit financial management software. For organizations requiring a more robust HR management system, Sage Abra HRMS will continue to meet those needs, as it has done for the past 25 years.<div>&quot;With the economic events of the past year, and the recovery taking place now, nonprofits and government organizations, like their business counterparts, need more information than ever about their most critical asset: their employees,&quot; said Johnny Laurent, vice president and general manager for Employer Solutions at Sage. &quot;Our range of integrated HR technology options allow nonprofit and government organizations of any size to strategically leverage their human capital.&quot;\n\nThe new Human Resource Management module for Sage MIP Fund Accounting is fully integrated to the software&#039;s Payroll and GL (general ledger) modules, providing nonprofit customers with full data management, as well as quick and easy reporting and tracking. The new Employee Web Service (EWS) module for Sage MIP Fund Accounting provides employee self-service (ESS) functionality for nonprofits, and fully integrates with the software&#039;s Human Resources Management and Payroll modules. Using the module, employees and managers can securely enter, update, and approve timesheets and other records online.<br/><br/> &quot;By allowing us to maintain all HR, payroll, and accounting data in one place, the new Sage MIP Fund Accounting HR modules help us reduce redundant data entry and increase data accuracy,&quot; said Tony Miller, CFO for the Oklahoma City-County Health Department in Oklahoma City, Okla., a Sage MIP Fund Accounting customer and early adopter for the new modules. &quot;Having one integrated system for accounting, purchasing, and HR/payroll should result in substantial savings, including &#036;15K in annual license and maintenance fees.&quot;\n\nThe Human Resource Management and EWS modules for Sage MIP Fund Accounting are available now. For more information about those modules, or Sage MIP Fund Accounting, in general, please visit www.sagenonprofit.com or call 800-811-0961. For more information about Sage Abra HRMS, please visit www.sageabra.com or call 866-271-6050.<br/><br/><br/> <div id=\"num0\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"><img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA.<\/a> <\/div> <div id=\"num1\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"><img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA.<\/a> <\/div> <div id=\"num2\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"><img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA.<\/a> <\/div> <div id=\"num3\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"> <img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA. <\/a> <\/div> <div id=\"num4\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"> <img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA. <\/a> <\/div> <div id=\"num5\" style=\"display: block;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"> <img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA. <\/a> <\/div> <div id=\"crm-text\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"><img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA.<\/a> <\/div> <div id=\"voip-text\" style=\"display: none;\" class=\"blog\"> <a class=\"blog\" href=\"http://www.tmcnet.com/voip/conference/\"><img src=\"http://images.tmcnet.com/siteart/advert.jpg\" width=\"30\" align=\"absmiddle\" border=\"0\" height=\"16\"/>Find Solutions for Enterprises, SMBs &amp; Service Providers at the INTERNET TELEPHONY Conference and EXPO West, October 4-6, 2010. Los Angeles, CA.<\/a> <\/div> <br/> About Sage MIP Fund AccountingAvailable as licensed software or in a remotely hosted environment, Sage MIP Fund Accounting is Sage North America&#039;s software for nonprofit and government financial management. First introduced in 1982, the product was developed specifically for the unique accounting and reporting challenges faced by nonprofit and government organizations, and features a unique modular architecture. Sage MIP Fund Accounting has been honored with numerous industry awards, including four consecutive Campbell Awards from Campbell Rinker for exceptional ratings in the Nonprofit Accounting Software Survey, a nationwide survey of accounting software users.<br/><br/> About Sage Abra HRMSSage Abra is human resource management system (HRMS) software that delivers tightly integrated HR, payroll, benefits and attendance functionality, plus rich reporting and analysis tools. Sage Abra also includes a Web workforce portal with employee self-service that enables company-wide communications, benefits enrollment and more. The product line features support for multiple databases, with Abra SQL supporting Microsoft SQL Server, and Abra Suite supporting Visual FoxPro.<br/><br/> About Sage Nonprofit SolutionsSage North America has been serving nonprofit and governmental organizations for more than 30 years. The company currently helps more than 3.1 million small and mid-sized businesses and nonprofits in the U.S. and Canada increase efficiency and more easily manage their operations through the use of technology. From fund accounting, donor and fundraising management, and fixed asset management, to online donation processing, human resources, payroll, and health care, Sage offers a software product or service to meet the organization&#039;s need.<br/><br/> About Sage North AmericaSage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs more than 4,100 people and supports 3.1 million small and medium-size business customers, including medical practices supporting more than 80,000 physicians in the United States. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,400 people and supports 6.1 million customers worldwide. For more information, please visit the Web site at www.sagenorthamerica.com.<br/><br/> <\/div><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.inc.com/partners/comcast/index.html#a6' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a6ed23c44077d&#039;,&#039;8a7c9fef285bd969012874880e702f3a&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.inc.com&#037;2Fpartners&#037;2Fcomcast&#037;2Findex.html&#037;23a6&#039;);zwShowDetails(\"8a7c9fef285bd969012874880e702f3a\",\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a6ed23c44077d\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"}};
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v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef29d39a7c0129f6d37e4d0630.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef29d39a7c0129f6d37e4d0630.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef29d39a7c0129f6d37e4d0630.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef29d39a7c0129f6d37e4d0630') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef29d39a7c0129f6d37e4d0630.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef29d39a7c0129f6d37e4d0630.hiddenClosing;
}
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_story == '8a7c9fef28ea589201296bd462056c98' && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] ) {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef28ea589201296bd462056c98.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef28ea589201296bd462056c98.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef28ea589201296bd462056c98.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef28ea589201296bd462056c98') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef28ea589201296bd462056c98.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef28ea589201296bd462056c98.hiddenClosing;
}
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_story == '8a7c9fef285bd969012874bed24635b4' && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] ) {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bed24635b4.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bed24635b4.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bed24635b4.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef285bd969012874bed24635b4') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bed24635b4.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bed24635b4.hiddenClosing;
}
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_story == '8a7c9fef285bd969012874bc75de35a9' && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] ) {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bc75de35a9.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bc75de35a9.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bc75de35a9.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef285bd969012874bc75de35a9') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bc75de35a9.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874bc75de35a9.hiddenClosing;
}
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_story == '8a7c9fef285bd96901287475bd442c76' && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] ) {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd96901287475bd442c76.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd96901287475bd442c76.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd96901287475bd442c76.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef285bd96901287475bd442c76') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd96901287475bd442c76.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd96901287475bd442c76.hiddenClosing;
}
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_story == '8a7c9fef285bd969012874880e702f3a' && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] ) {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874880e702f3a.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874880e702f3a.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874880e702f3a.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef285bd969012874880e702f3a') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874880e702f3a.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd969012874880e702f3a.hiddenClosing;
}
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_story == '8a7c9fef285bd9690128746962c52a5e' && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] ) {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd9690128746962c52a5e.visibleOpening;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd9690128746962c52a5e.hiddenOpening;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd9690128746962c52a5e.contents;
if (v8a7caa111a3f8801011a6ed23c44077d_story && v8a7caa111a3f8801011a6ed23c44077d_details['v' + v8a7caa111a3f8801011a6ed23c44077d_story] == 'v8a7c9fef285bd9690128746962c52a5e') {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd9690128746962c52a5e.visibleClosing;
} else {
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_details.v8a7c9fef285bd9690128746962c52a5e.hiddenClosing;
}
v8a7caa111a3f8801011a6ed23c44077d_html += v8a7caa111a3f8801011a6ed23c44077d_main.closing;
if (document.getElementById('zift_html_8a7caa111a3f8801011a6ed23c44077d')) {
document.getElementById('zift_html_8a7caa111a3f8801011a6ed23c44077d').innerHTML = v8a7caa111a3f8801011a6ed23c44077d_html;
} else {
document.write(v8a7caa111a3f8801011a6ed23c44077d_html);}
document.write(v8a7caa111a3f8801011a6ed23c44077d_main.tracking);