/* Pushed : Wed, 13 Jan 2010 18:50 EST */
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var v8a7caa111a3f8801011a74c190060aa8_titles = {"visibleOpening":"<div id='zw_titles_8a7caa111a3f8801011a74c190060aa8'>","visibleClosing":"<\/div>","hiddenOpening":"<div id='zw_titles_8a7caa111a3f8801011a74c190060aa8' style='display:none'>","hiddenClosing":"<\/div>","contents":"<div id='zwTitle'>Propellix - CRM News<span class='zwClear' ><\/span><\/div><div><ul class='zwContent'><li id='zw_0_li'><div class='zwContentTitle' id='zw_0_title'><a href='http://blogs.zdnet.com/crm/?p=1302' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);try{zwShowDetails('8a7c9fef259c7ffe01260e7b86801b93','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>Okay Here Goes - CRM Forecast 2010 - Part I<\/a><\/div><div class='zwContentExtra' id='extra_0'><\/div><div class='zwContentText' id='zw_0'>Just so you know, this year, I&#039;ll do even better than last year (notice by  adding the word &quot;even&quot; it makes it seem like I did really well last year but  will improve over that sterling performance. Looking Back at  CRM 2009 ...<span class='zwTextReadMore'><a href='http://blogs.zdnet.com/crm/?p=1302' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);try{zwShowDetails('8a7c9fef259c7ffe01260e7b86801b93','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_1_li'><div class='zwContentTitle' id='zw_1_title'><a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);try{zwShowDetails('8a7c9fef2523f4dd01252769d20819a0','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>ACT! by Sage 2010 &quot;sleek, modern&quot;<\/a><\/div><div class='zwContentExtra' id='extra_1'><\/div><div class='zwContentText' id='zw_1'>ACT! by Sage 2010, already the most powerful contact management program for small and medium businesses, now sports a sleek, modern interface that makes the software&#039;s multitude of features easy to use even for new users who may have been ...<span class='zwTextReadMore'><a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);try{zwShowDetails('8a7c9fef2523f4dd01252769d20819a0','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_2_li'><div class='zwContentTitle' id='zw_2_title'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);try{zwShowDetails('8a7c9fef2498713201249c57c9852b39','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>ACT! 2010 Gets More Social<\/a><\/div><div class='zwContentExtra' id='extra_2'><\/div><div class='zwContentText' id='zw_2'>The latest release of ACT! CRM software (2010) includes a feature that I&#039;ve been pushing for and am starting to see as standard fare in CRM - the inclusion of a contact&#039;s social media activity stream. Now, from inside a contact record ...<span class='zwTextReadMore'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);try{zwShowDetails('8a7c9fef2498713201249c57c9852b39','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_3_li'><div class='zwContentTitle' id='zw_3_title'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);try{zwShowDetails('8a7c9fef2498713201249c4ebc652adc','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>Sage CRM joins Microsoft, Salesforce in the cloud<\/a><\/div><div class='zwContentExtra' id='extra_3'><\/div><div class='zwContentText' id='zw_3'>The CRM arm of UK business software maker Sage has begun pilot usage of a cloud-computing version of its software suite, hosted on Amazon&#039;s EC2 cloud infrastructure. Sage CRM unveiled the cloud version of its SalesLogix suite at the Gartner ...<span class='zwTextReadMore'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);try{zwShowDetails('8a7c9fef2498713201249c4ebc652adc','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zw_4_li'><div class='zwContentTitle' id='zw_4_title'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);try{zwShowDetails('8a7c9fef2498713201249c4fce672af2','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>Sage pilots cloud edition of Sage SalesLogix <\/a><\/div><div class='zwContentExtra' id='extra_4'><\/div><div class='zwContentText' id='zw_4'>Sage CRM Solutions is piloting a cloud computing edition of the Sage SalesLogix CRM suite for commercial availability in early 2010. Sage is also demonstrating Sage SalesLogix in the cloud this week at the Gartner CRM Summit in Scottsdale, ...<span class='zwTextReadMore'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick=\"zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);try{zwShowDetails('8a7c9fef2498713201249c4fce672af2','8a7caa111a3f8801011a74c190060aa8')}catch(err){};return false;\" target='_blank'>[read more]<\/a><\/span><\/div><\/li><li id='zwContentFoot' style='clear:both'><a href='http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a3f8801011a74c00fd80aa6' onclick='zwOpenLiteReader8a7caa111a3f8801011a74c190060aa8(\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a3f8801011a74c00fd80aa6\",\"http%3A%2F%2Fsage.ziftsolutions.com%2Fchannel%2F8a7caa111a3f8801011a74c00fd80aa6\");return false;' target='_blank'>More Articles...<\/a><\/li><\/ul><\/div>"};
var v8a7caa111a3f8801011a74c190060aa8_details = {"v8a7c9fef259c7ffe01260e7b86801b93":{"hiddenOpening":"<div id='zw_details_8a7c9fef259c7ffe01260e7b86801b93' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef259c7ffe01260e7b86801b93'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_0'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);zwShowDetails(\"8a7c9fef2523f4dd01252769d20819a0\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://blogs.zdnet.com/crm/?p=1302' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);' target='_blank' >Okay Here Goes - CRM Forecast 2010 - Part I<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_0'><\/div><div class='zwContentText'><span class='zwInline'><p>Just so you know, this year, I&#039;ll do even better than last year (notice by  adding the word &quot;even&quot; it makes it seem like I did really well last year but  will improve over that sterling performance. <a href=\"http://blogs.zdnet.com/crm/?p=1213&tag=col1;post-1213\">Looking Back at  CRM 2009 Forecast<\/a> and decide whether &quot;even&quot; is justified or just a  psychological ploy). One of the reasons for that is because of refinements to my  incredibly good algorithm that drove my forecast last year.  The old version  was:<\/p> <blockquote> <p><em><strong>eu &#043; gw (l&#042;bl)/i = fw<\/strong><\/em>, where eu = eye use; gw =  guesswork; l=luck; bl=blind luck; i=intuition and fw = forecast wisdom.<\/p> <\/blockquote> <p>But I&#039;ve been working diligently on the algorithm - you can never be too  right now can you? - and I&#039;ve come up with some real improvements that I think  can decrease the inefficiency of the forecast by at least 20X what it is today.  That would be this:<\/p> <blockquote> <p><strong><em>(eu&#042;cl) &#043; gw(l&#042;bl)&#042;ts/20 = fw<\/em><\/strong> where eu = eye use;  cl = contact lenses; gw = guesswork; l = luck; bl = blind luck; ts = total  speculation; and 20 of course equals the amount to decrease the inefficiency by.<\/p> <\/blockquote> <p>Of course, this is a HUGE breakthrough in analyst forecasting that I don&#039;t  think can be underestimated. Its so big that I&#039;m giving this formula to the  world so that you can predict almost anything you want by plugging the specifics  into these parameters.  For example, I found that the Mayan calendar is actually  off and the world will end in January 2013, not December 2012 as previously  thought.<\/p> <p>Okay, now on to the forecast. Like last year there are things to note, three  to be exact:<\/p> <ol> <li>The number in parentheses ahead of the forecast is the likelihood of the  event happening reflected in 1 - 10 in which 1 is not real likely - in fact as  likely as Tiger Woods&hellip;.no I won&#039;t go there.<\/li> <li>Once again, I have the right to invoke the Pundit Immunity Clause (PIC) which  has undergone significant revision with the November meeting of the Pundit  Standards Committee made up of a bunch of people who think they know everything.  It now reads:<br/> &quot;In the event of an incorrect forecast, or a specious  speculation, as a pundit, I invoke my right to not be criticized or maligned or  physically, mentally, emotionally or spiritually assaulted - or just have my  butt handed to me.&quot;<\/li> <li>Because of the ungodly size of this post, I&#039;m going to do the splitscreen  thing again.  The first half of this post (with the LATAM forecast from Jesus  Hoyos and the first 5 &quot;predictions&quot;) will be on ZDNet (here in other words). <a href=\"http://the56group.typepad.com/pgreenblog/2009/12/okay-here-goes-crm-forecast-2010-part-ii.html\">The  second half (starting with &#035;6) will (simultaneously) be published on  PGreenblog<\/a>.  Both of these will magically appear on the sites at 7:00am ET on  Monday morning, December 21 so if you&#039;re reading this, happy week and more  especially, Happy Holidays to one and all.<\/li> <\/ol> <p>Okay, so watch for my invocation of the PIC throughout the year and let&#039;s get  ready to rumble (or possibly, bumble)<\/p> <p>First, before I begin, I want to give you a holiday gift.  Let&#039;s give a big  rousing and warm welcome to Latin American CRM thought leader, Jesus Hoyos, who  I&#039;ve invited to give you his perspective and forecast for Latin America in  2010.  If you remember, <a href=\"http://the56group.typepad.com/pgreenblog/2009/03/the-state-of-crm-in-latin-america-jesus-hoyos-speaks---latin-american-thought-leader.html\" target=\"_blank\">Jesus already contributed to PGreenblog on a state of the state of  CRM in Latin America back in March 2009<\/a>. There, he was taking a look at the  &quot;as is&quot; state of LATAM. Now I&#039;ve invited him back to look at the &quot;to be&quot; state  of LATAM in 2010.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; Previous Article&nbsp;|&nbsp;<a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);zwShowDetails(\"8a7c9fef2523f4dd01252769d20819a0\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2523f4dd01252769d20819a0":{"hiddenOpening":"<div id='zw_details_8a7c9fef2523f4dd01252769d20819a0' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2523f4dd01252769d20819a0'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_1'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://blogs.zdnet.com/crm/?p=1302' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);zwShowDetails(\"8a7c9fef259c7ffe01260e7b86801b93\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);zwShowDetails(\"8a7c9fef2498713201249c57c9852b39\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);' target='_blank' >ACT! by Sage 2010 &quot;sleek, modern&quot;<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_1'><\/div><div class='zwContentText'><span class='zwInline'><p>ACT! by Sage 2010, already the most powerful contact management program for small and medium businesses, now sports a sleek, modern interface that makes the software&#039;s multitude of features easy to use even for new users who may have been overwhelmed by earlier versions. This latest edition retains all its amazing powers to organize, link, and display data on contacts and companies, together with its tight integration with Microsoft Outlook, while, for the first time, it adds the ability to link to social networking sites like Facebook or LinkedIn and online services like Google Maps. I&#039;m more impressed than ever by ACT!&#039;s ability to combine in a single interface desktop-centric data like the Outlook address book and Calendar with the online information that I increasingly rely on. <\/p>  <table align=\"right\"><tbody><tr><td><span class=\"yahooBuzzBadge yahooBuzzBadge-small\" id=\"yahooBuzzBadge-72889552521259086569344\"><a style=\"text-decoration: none; width: 74px; display: block; text-align: right;\" title=\"Vote for your favorite stories on Yahoo! Buzz\" href=\"http://buzz.yahoo.com/buzz?publisherurn=pc_magazine512&amp;guid=http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354171&#037;2C00.asp&amp;targetUrl=\"><span style=\"background: transparent url(http://l.yimg.com/ds/orion/1.0.12/img/badge-small-en.png) no-repeat scroll left top; overflow: hidden; cursor: pointer; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous; display: block; height: 0pt; padding-top: 22px; width: 74px; text-indent: -999em; float: left;\">Buzz up!<\/span><span style=\"cursor: pointer; color: rgb(102, 102, 102); line-height: 10px; display: block; margin-top: 3px; font-size: 10px; font-family: Verdana,Tahoma,Arial,Helvetica,sans-serif; padding-right: 5px;\">on Yahoo!<\/span><\/a><\/span><\/td><\/tr><\/tbody><\/table>  <p> <b>Installation and Features<\/b><br/> I tested ACT!&#039;s basic version, which allows ten users to share contacts, calendars, and other information. Each user can fine-tune the information that other users can view. (A Premium version extends sharing features to larger businesses.) After a wizard-based installation that creates an empty database, I imported contacts and calendar data from Outlook, a task that took about twenty minutes to import 2200 names. When opening a contract entry, ACT! displays traditional address-book fields in the top half of the window, together with fields listing my most recent activities relating to that contact. A tabbed interface in the bottom half of the window has twelve tabs each leading to more detailed information than can fit in the top half. <\/p>      <div id=\"w_splashshotRibbon\" class=\"inline\"> <h3> <a href=\"http://www.pcmag.com/slideshow_viewer/0,1205,l=244977&amp;a=244972&amp;po=1,00.asp?p=y\"><span class=\"title\">View Slideshow<\/span><\/a> <a href=\"http://www.pcmag.com/slideshow/0,1206,l=244977&amp;a=244972,00.asp\"><span class=\"viewAll\">See all <span class=\"contrast\">(13)<\/span> slides<\/span><\/a> <\/h3> <div class=\"content\"> <div id=\"slides\"> <div class=\"slideHolder first\"><a href=\"http://www.pcmag.com/slideshow_viewer/0,1205,l=244977&amp;a=244972&amp;po=1,00.asp?p=y\"><img src=\"http://common.ziffdavisinternet.com/util_get_image/24/0,1425,i=248815,00.jpg\" width=\"85\" height=\"85\"/><\/a><\/div><div class=\"slideHolder\"><a href=\"http://www.pcmag.com/slideshow_viewer/0,1205,l=244977&amp;a=244972&amp;po=1,00.asp?p=y\"><img src=\"http://common.ziffdavisinternet.com/util_get_image/24/0,1425,i=248810,00.jpg\" width=\"85\" height=\"85\"/><\/a><\/div><div class=\"slideHolder\"><a href=\"http://www.pcmag.com/slideshow_viewer/0,1205,l=244977&amp;a=244972&amp;po=1,00.asp?p=y\"><img src=\"http://common.ziffdavisinternet.com/util_get_image/24/0,1425,i=248821,00.jpg\" width=\"85\" height=\"85\"/><\/a><\/div><div class=\"slideHolder\"><a href=\"http://www.pcmag.com/slideshow_viewer/0,1205,l=244977&amp;a=244972&amp;po=1,00.asp?p=y\"><img src=\"http://common.ziffdavisinternet.com/util_get_image/24/0,1425,i=248818,00.jpg\" width=\"85\" height=\"85\"/><\/a><\/div> <div class=\"clearl\"><\/div> <\/div> <div id=\"more\"><a href=\"http://www.pcmag.com/slideshow/0,1206,l=244977&amp;a=244972,00.asp\"><span>More<\/span><\/a><\/div> <div class=\"clearb\"><\/div> <\/div> <\/div>   <p> An &quot;activities&quot; tab shows a tabular color-coded list of calls, meetings, e-mails, and other connections I&#039;ve made with a contact. An &quot;opportunities&quot; tab lists tasks I&#039;ve set up so that I can follow through on a sales pitch or negotiation. Other tabs lead to notes, documents, and various categories that the contact belongs to, social networking and other web pages, and much more. There&#039;s a more information available with only a few clicks than in any standard PIM, but the layout is clear enough to keep it from being overwhelming. <\/p><div id=\"inlineDigg\" style=\"padding: 2px; float: right;\">  <\/div><p> As in previous versions, when you click a button to write a letter to a contact, ACT! opens Microsoft Word (or ACT!&#039;s built-in word processor) and inserts your contact&#039;s address at the top and your signature at the bottom of the document. Or you can choose a document template and start with boilerplate text already in your letter. When you exchange e-mails with contacts, ACT! automatically keeps a record of it. When you click on an e-mail address anywhere in ACT!, Outlook (or any other standard mail client that you prefer) creates a blank message. ACT! keeps its own full-featured calendar, which it can synchronize with Outlook&#039;s calendar at user-specified intervals. Unfortunately, ACT!&#039;s web-based features don&#039;t extend to direct integration with online calendars like Google Calendar, but you can get around this limitation by sharing your Outlook calendar with both Google and ACT! <\/p><p> The Web page integration works by searching for your contact&#039;s name in LinkedIn, Facebook, or other sites in an embedded browser window. You may need to make a click or two on the resulting social network page to find your contact&#039;s actual personal page. There seems to be no way to store that URL with the contact&#039;s information so that you won&#039;t have to search again next time, but it&#039;s better than nothing. (Warning: don&#039;t click on the Edit Fields button on the Web Info page and put your contact&#039;s URL in the LinkedIn or Facebook field, because that will make this contact&#039;s page appear in the Web Info page for all your other contacts.) <\/p><p> Overall, ACT!&#039;s revamped interface looks and acts a lot like Outlook. The old tiny-icon toolbar is replaced by a new toolbar with large buttons. The sidebar at the left of the main window, formerly a simple stack of icons, now adds a search field at the top that saved me dozens of trips to the Lookup button when I wanted to find data. <\/p><p> After installing ACT!, Outlook gets a new toolbar that lets you click a button and create a new ACT! contact from the sender of a message, or link the message to a contact in ACT!&#039;s address book. Frustratingly, the link-message feature brings up a dialog box that only lets you search for an ACT! contact by last name. If you remember only the first name, you&#039;ll have to switch to ACT! and use its search feature to find the contact&#039;s last name, then switch back to Outlook to link the message. <\/p><p> Similar interface glitches get in the way in many of ACT!&#039;s dialogs. For example, when you open the Add/Remove dialog that lets you select a group or company name to which you want to attach a contact, you won&#039;t find a button that lets you create a new group or company name. Instead you have to close the dialog, click on the New button in the top toolbar, create the new group or company name, and then go back to the Add/Remove dialog. This is a surprising annoyance in an otherwise sleekly-designed interface, but such minor glitches don&#039;t seriously detract from ACT!&#039;s smooth-running power and the intricate but clear integration of its features. <\/p><p> <b>Bottom Line<\/b><br/> This new version, with its sleeker interface and new web features, is probably a must-have upgrade for existing users, and is sure to attract new users who were discouraged by the steep learning curve of earlier versions. There&#039;s nothing else as effective as ACT! for keeping track of business contacts and activities, and the program finally has the interface it deserves.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://blogs.zdnet.com/crm/?p=1302' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef259c7ffe01260e7b86801b93&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fblogs.zdnet.com&#037;2Fcrm&#037;2F&#037;3Fp&#037;3D1302&#039;);zwShowDetails(\"8a7c9fef259c7ffe01260e7b86801b93\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);zwShowDetails(\"8a7c9fef2498713201249c57c9852b39\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2498713201249c57c9852b39":{"hiddenOpening":"<div id='zw_details_8a7c9fef2498713201249c57c9852b39' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2498713201249c57c9852b39'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_2'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);zwShowDetails(\"8a7c9fef2523f4dd01252769d20819a0\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);zwShowDetails(\"8a7c9fef2498713201249c4ebc652adc\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);' target='_blank' >ACT! 2010 Gets More Social<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_2'><\/div><div class='zwContentText'><span class='zwInline'><p>The latest release of ACT! CRM software (2010) includes a feature that I&#039;ve been pushing for and am starting to see as standard fare in CRM - the inclusion of a contact&#039;s social media activity stream. Now, from inside a contact record you can view that contact&#039;s activity on Facebook, LinkedIn, or twitter. Subscribe to RSS for their blog or even custom searches for their industry or competition. In addition, you can respond to something you read right from the record. <\/p> <p>The bottom line is that having this kind of data can help fill in the total picture when it comes to a prospect or client and make you much smarter and more efficient in your follow-up and relationship building. I contend that you should be paying attention to this kind of information anyway, so now it&#039;s easier to do.<\/p> <p><a href=\"http://www.ducttapemarketing.com/blog/wp-content/uploads/2009/09/screenshot_1.jpg\"><img src=\"http://www.ducttapemarketing.com/blog/wp-content/uploads/2009/09/screenshot_1.jpg\" alt=\"screenshot_1\" title=\"screenshot_1\" class=\"alignnone size-full wp-image-4195\" height=\"285\" width=\"450\"/><\/a><\/p> <p><em>Social media activity for a contact displays inside the record (click to enlarge)<\/em><\/p> <p>Another great feature is the full integration of email marketing. ACT has enjoyed a nice relationship with an email service called SwiftPage. The SwiftPage offering is now fully baked in as a paid subscription option called ACT Email Marketing. This subscription allows you to easily market to any segment or your entire database through email from within ACT! The service has some very robust campaign features (a record can be added to your database and a campaign and automatically receive a series of predefined emails.) Tracking user interaction with your emails sent is also very powerful with this tool, giving you the ability to analyze your hottest leads based on whether they read or take action in response to an email.<\/p> <p>Overall I think I like the layout better and search throughout is much improved. You no longer have to back to the lookup screen to find a specific record.<\/p> <p>There are many CRM tools to choose from, but for many small businesses ACT! is plenty powerful, simple and low cost. With these enhancements it&#039;s an improved tool as well.<\/p> <p><em>Disclosure: Sage Software, the maker of ACT!, is a client of Duct Tape Marketing and the Duct Tape Marketing Coach Network. <\/em><\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.pcmag.com/article2/0,2817,2354172,00.asp' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2523f4dd01252769d20819a0&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.pcmag.com&#037;2Farticle2&#037;2F0&#037;2C2817&#037;2C2354172&#037;2C00.asp&#039;);zwShowDetails(\"8a7c9fef2523f4dd01252769d20819a0\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);zwShowDetails(\"8a7c9fef2498713201249c4ebc652adc\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2498713201249c4ebc652adc":{"hiddenOpening":"<div id='zw_details_8a7c9fef2498713201249c4ebc652adc' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2498713201249c4ebc652adc'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_3'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);zwShowDetails(\"8a7c9fef2498713201249c57c9852b39\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);zwShowDetails(\"8a7c9fef2498713201249c4fce672af2\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);' target='_blank' >Sage CRM joins Microsoft, Salesforce in the cloud<\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_3'><\/div><div class='zwContentText'><span class='zwInline'><p><strong>The CRM arm of UK business software maker Sage has begun pilot usage of a cloud-computing version of its software suite, hosted on Amazon&#039;s EC2 cloud infrastructure.<\/strong><\/p> <p><a title=\"Sage Software - BNET\" href=\"http://resources.bnet.com/topic/Sage&#043;Software.html\" target=\"\">Sage<\/a> CRM unveiled the cloud version of its SalesLogix suite at the Gartner CRM Summit in Arizona this week. The software should be commercially available from early 2010, the company said, although no information about regional variations has been given.<\/p> <p>The SalesLogix cloud suite offers advantages over traditional SaaS (software-as-a-service) products, in that business will retain ownership of all their data and processes, Sage said.<\/p> <p>&quot;While first-generation software-as-a-service generated a lot of interest, people will look back on this era as a period of big-iron, centralised operations that restrict the ability to customise the solutions,&quot; said Joe Bergera, executive vice president and general manager, Sage CRM Solutions.<\/p> <p>Bergera added that where some older-generation SaaS offerings force users to cede some control to the SaaS companies that host the software, Sage&#039;s approach gives more control back to the data owner, who can choose when to upgrade to the latest cloud-computing edition of Sage SalesLogix rather than following upgrade schedules dictated to them by their service provider.<\/p> <p>&quot;The next wave of <a title=\"Why cloud turbulence will leave users unruffled\" href=\"http://resources.zdnet.co.uk/articles/comment/0,1000002985,39746757,00.htm\" target=\"\">cloud computing<\/a> will benefit customers by providing a highly distributed and flexible deployment model that shifts control of the service to their favour, rather than SaaS vendors, so they can better tailor their CRM experience in a way that optimally suits their business,&quot; he said.<\/p> <p>Sage also said its cloud service will benefit customers by allowing them to tailor its CRM software to the needs of specific departments.<\/p> <p>Sage began incorporating some internet capabilities into its CRM software in 2008, including a hosted version. In March last year, the company announced that it would be adding more internet functionality, including to its three lines of CRM software - ACT by Sage, Sage CRM and Sage SalesLogix - over a two-year period, including the ability to draw information from sources such as the business social-networking site LinkedIn.<\/p> <p>In July, <a title=\"Microsoft to integrate Twitter into its CRM\" href=\"http://news.zdnet.co.uk/software/0,1000000121,39672885,00.htm\" target=\"\">Microsoft announced that its Dynamics CRM<\/a> software would have a &#039;Social Networking Accelerator&#039; component, which will allow companies to monitor what customers are saying on Twitter, and to provide information about products and services based on that data.<\/p> <p>Analyst Gartner estimates the current market for cloud services at &#036;46.4bn (&pound;28bn), which it says could increase to &#036;150.1bn by 2013.<\/p><\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://www.ducttapemarketing.com/blog/2009/09/29/act-2010-gets-more-social/' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c57c9852b39&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.ducttapemarketing.com&#037;2Fblog&#037;2F2009&#037;2F09&#037;2F29&#037;2Fact-2010-gets-more-social&#037;2F&#039;);zwShowDetails(\"8a7c9fef2498713201249c57c9852b39\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;<a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);zwShowDetails(\"8a7c9fef2498713201249c4fce672af2\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Next Article<\/a> &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"},"v8a7c9fef2498713201249c4fce672af2":{"hiddenOpening":"<div id='zw_details_8a7c9fef2498713201249c4fce672af2' style='display:none'>","hiddenClosing":"<\/div>","visibleOpening":"<div id='zw_details_8a7c9fef2498713201249c4fce672af2'>","visibleClosing":"<\/div>","contents":"<div style='padding-top:3px;' align='left' id='full_4'><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);zwShowDetails(\"8a7c9fef2498713201249c4ebc652adc\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><div id='zwInlineTitle' style='text-align:left;height:auto'><a href='http://www.echannelline.com/usa/brief.cfm?item=16964' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4fce672af2&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fwww.echannelline.com&#037;2Fusa&#037;2Fbrief.cfm&#037;3Fitem&#037;3D16964&#039;);' target='_blank' >Sage pilots cloud edition of Sage SalesLogix <\/a><span class='zwClear'><\/span><\/div><div class='zwContentExtra' id='extra_4'><\/div><div class='zwContentText'><span class='zwInline'>Sage CRM Solutions is piloting a cloud computing edition of the Sage SalesLogix CRM suite for commercial availability in early 2010. Sage is also demonstrating Sage SalesLogix in the cloud this week at the Gartner CRM Summit in Scottsdale, Arizona. &quot;While first generation Software-as-a-Service generated a lot of interest, people will look back on this era as a period of big-iron, centralized operations that restrict the ability to customize the solutions,&quot; explained Joe Bergera, executive vice president and general manager, Sage CRM Solutions. &quot;The next wave of Cloud Computing will benefit customers by providing a highly distributed and flexible deployment model that shifts control of the service to their favor, rather than SaaS vendors, so they can better tailor their CRM experience in a way that optimally suits their business.&quot; For more information visit www.sagecrmsolutions.com or http://community.sagesaleslogix.com. <\/span><\/div><table id='zwNextPrev' width='100%'><tr><td style='text-align: left;' align='left'>&lt;&lt; <a href='http://news.zdnet.co.uk/internet/0,1000000097,39755145,00.htm' onclick='zTrkClick(this, &#039;8a7caa111a3f8801011a74c190060aa8&#039;,&#039;8a7c9fef2498713201249c4ebc652adc&#039;,&#039;402881e71da6b5e8011da6b634a70028&#039;,&#039;http&#037;3A&#037;2F&#037;2Fnews.zdnet.co.uk&#037;2Finternet&#037;2F0&#037;2C1000000097&#037;2C39755145&#037;2C00.htm&#039;);zwShowDetails(\"8a7c9fef2498713201249c4ebc652adc\",\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Previous Article<\/a>&nbsp;|&nbsp;Next Article &gt;&gt;<\/td><td style='text-align: right;' align='right'><a style='cursor:pointer' onclick='zwShowTitles(\"8a7caa111a3f8801011a74c190060aa8\");zift_pc--;return false;'>Return to List<\/a><\/td><\/tr><\/table><\/div>"}};
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v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4ebc652adc.contents;
if (v8a7caa111a3f8801011a74c190060aa8_story && v8a7caa111a3f8801011a74c190060aa8_details['v' + v8a7caa111a3f8801011a74c190060aa8_story] == 'v8a7c9fef2498713201249c4ebc652adc') {
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4ebc652adc.visibleClosing;
} else {
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4ebc652adc.hiddenClosing;
}
if (v8a7caa111a3f8801011a74c190060aa8_story && v8a7caa111a3f8801011a74c190060aa8_story == '8a7c9fef2498713201249c4fce672af2' && v8a7caa111a3f8801011a74c190060aa8_details['v' + v8a7caa111a3f8801011a74c190060aa8_story] ) {
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4fce672af2.visibleOpening;
} else {
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4fce672af2.hiddenOpening;
}
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4fce672af2.contents;
if (v8a7caa111a3f8801011a74c190060aa8_story && v8a7caa111a3f8801011a74c190060aa8_details['v' + v8a7caa111a3f8801011a74c190060aa8_story] == 'v8a7c9fef2498713201249c4fce672af2') {
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4fce672af2.visibleClosing;
} else {
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_details.v8a7c9fef2498713201249c4fce672af2.hiddenClosing;
}
v8a7caa111a3f8801011a74c190060aa8_html += v8a7caa111a3f8801011a74c190060aa8_main.closing;
if (document.getElementById('zift_html_8a7caa111a3f8801011a74c190060aa8')) {
document.getElementById('zift_html_8a7caa111a3f8801011a74c190060aa8').innerHTML = v8a7caa111a3f8801011a74c190060aa8_html;
} else {
document.write(v8a7caa111a3f8801011a74c190060aa8_html);}
document.write(v8a7caa111a3f8801011a74c190060aa8_main.tracking);